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Integrating information and knowledge for enterprise innovation
It has widely been accepted that enterprise integration, can be a source of socio-technical and cultural problems within organisations wishing to provide a focussed end-to-end business service. This can cause possible âstraitjacketingâ of business process architectures, thus suppressing responsive business re-engineering and competitive advantage for some companies. Accordingly, the current typology and emergent forms of Enterprise Resource Planning (ERP) and Enterprise Application Integration (EAI) technologies are set in the context of understanding information and knowledge integration philosophies. As such, key influences and trends in emerging IS integration choices, for end-to-end, cost-effective and flexible knowledge integration, are examined. As touch points across and outside organisations proliferate, via work-flow and relationship management-driven value innovation, aspects of knowledge refinement and knowledge integration pose challenges to maximising the potential of innovation and sustainable success, within enterprises. This is in terms of the increasing propensity for data fragmentation and the lack of effective information management, in the light of information overload. Furthermore, the nature of IS mediation which is inherent within decision making and workflow-based business processes, provides the basis for evaluation of the effects of information and knowledge integration. Hence, the authors propose a conceptual, holistic evaluation framework which encompasses these ideas. It is thus argued that such trends, and their implications regarding enterprise IS integration to engender sustainable competitive advantage, require fundamental re-thinking
Managing Information System Integration Technologies--A Study of Text Mined Industry White Papers
Industry white papers are increasingly being used to explain the philosophy and operation of a product in marketplace or technology context. This explanation is used by senior managers for strategic planning in an organization. This research explores the effectiveness of white papers and strategies for managers to learn about technologies using white papers. The research is conducted by collecting industry white papers in the area of Information System Integration and gleaned relevant information through text-mining tool, Vantage Point. The text mined information is analyzed to provide solutions for practical problems in systems integration market. The indirect findings of the research are New System Integration Business Models, Methods for Calculating ROI of System Integration Project, and Managing Implementation Failures
SEMO: a framework for customer social networks analysis based on semantics
The increasing importance of the Internet in most domains has brought about a paradigm change in consumer relations. The influence of Social Networks has entered the Customer Relationship Management domain under the coined term CRM 2.0. In this context, the need to understand and classify the interactions of customers by means of new platforms has emerged as a challenge for both researchers and professionals world-wide. This is the perfect scenario for the use of SEMO, a platform for Customer Social Networks Analysis based on Semantics and emotion mining. The platform benefits from both semantic annotation and classification and text analysis, relying on techniques from the Natural Language Processing domain. The results of the evaluation of the experimental implementation of SEMO reveal a promising and viable platform from a technical perspective.This work is supported by the Spanish Ministry of Industry, Tourism, and Commerce under the EUREKA project SITIO (TSI-020400-2009-148), SONAR2 (TSI-020100-2008-665) and GO2 (TSI-020400-2009-127)Publicad
DEVELOPMENT OF ERP AND OTHER LARGE BUSINESS SYSTEMS IN THE CONTEXT OF NEW TRENDS AND TECHNOLOGIES
This paper presents an overview of terms, concepts, trends and technologies that are relevant to today\u27s business. It describes the basics of data and information integration and flow in a company through a central ERP system with concepts of CRM and SCM. The emergence of big data as a tributary of a huge number of often unstructured data from different sources can become a central problem or opportunity for advancement and achievement of competitive advantages of a company. Ignorance of key figures and/or the non-acceptance of new business conditions, new technologies and possible deployment solutions are the main reasons for non-productivity and poor business performance. To demonstrate the dynamics of appearance and popularity of terms, concepts, trends and technologies this paper offers a tabular overview of the frequencies based on the data from 3 global databases. Meta analysis shows the expected future development of analytical trends and technologies. This paper is intended for those who lead, run and participate in projects of implementation of large software systems, dealing with quality management of business, or want to understand the complexity of this area and the future directions of development
An enterprise modeling and integration framework based on knowledge discovery and data mining
This paper deals with the conceptual design and development of an enterprise modeling and integration framework using knowledge discovery and data mining. First, the paper briefly presents the background and current state-of-the-art of knowledge discovery in databases and data mining systems and projects. Next, enterprise knowledge engineering is dealt with. The paper suggests a novel approach of utilizing existing enterprise reference architectures, integration and modeling frameworks by the introduction of new enterprise views such as mining and knowledge views. An extension and a generic exploration of the information view that already exists within some enterprise models are also proposed. The Zachman Framework for Enterprise Architecture is also outlined versus the existing architectures and the proposed enterprise framework. The main contribution of this paper is the identification and definition of a common knowledge enterprise model which represents an original combination between the previous projects on enterprise architectures and the Object Management Group (OMG) models and standards. The identified common knowledge enterprise model has therefore been designed using the OMG's Model-Driven Architecture (MDA) and Common Warehouse MetaModel (CWM), and it also follows the RM-ODP (ISO/OSI). It has been partially implemented in Java(TM), Enterprise JavaBeans (EJB) and Corba/IDL. Finally, the advantages and limitations of the proposed enterprise model are outlined
Customer relationship management for brand commitment and brand loyalty
This article examined the impact of customer relationship management strategy on customers brand commitment and brand loyalty in the Nigeria financial sector. Methodology: the positivist quantitative survey approach was used to collect primary for this research. Simple random sampling was used to select 250 customers of Nigerian deposit accepting banks. Findings: the study found that CRM strategy impacts positively on banksâcustomers brand commitment and loyalty behaviours. However, continuance loyalty weighted highly positive on customer advocacy behaviour than affective loyalty. Conclusions: the study concluded that customer relationship management strategy helps in winning customers brand commitment and loyalty. Thus, continuance factors are suitable for predicting advocacy intentions of customers of Nigerian banks. Recommendations: the study recommended for strategic policy makers in the Nigeria financial sector to improve on their firmsâ CRM infrastructure in order to continually meet customersâ expectations.
KEYWORDS: Customer relationship management, customer advocacy, brand commitment, loyalt
Semantic discovery and reuse of business process patterns
Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse
Critical information as a success factor in organizations: objective and methodological approach
We are witnessing the need for a quick and intelligent reaction from organizations to the level and speed of change in business processes. These imperatives are very often associated to the emerging of new information systems and technologies, sometimes bursting change and other times being burst, which bring more challenges to organizations. The arising problems can be: from wrong information that lasts; systems not fully used or explored; too much staff; slow reaction to change; etc. This can be summarized in a governance problem that requires two main confluent action methods:
people to synchronize their visions, ideas and strategies in the whole organization; and, in that context, select the information that strictly answers to the performance factors at the right moment.
The proposed methodology is adequate here, once it turns to the potential of approach to the entrepreneurial architecture as well as to the potential of the information system in order to iteratively select and integrate the data and resources needed for that performance. The modeling of an information architecture of the company and its business helps in the identification of critical information, that is, of the one which is according to the mission, prospects and critical factors of business success at the required moment
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