Digital service analysis and design : the role of process modelling

Digital libraries are evolving from content-centric systems to person-centric systems. Emergent services are interactive and multidimensional, associated systems multi-tiered and distributed. A holistic perspective is essential to their effective analysis and design, for beyond technical considerations, there are complex social, economic, organisational, and ergonomic requirements and relationships to consider. Such a perspective cannot be gained without direct user involvement, yet evidence suggests that development teams may be failing to effectively engage with users, relying on requirements derived from anecdotal evidence or prior experience. In such instances, there is a risk that services might be well designed, but functionally useless. This paper highlights the role of process modelling in gaining such perspective. Process modelling challenges, approaches, and success factors are considered, discussed with reference to a recent evaluation of usability and usefulness of a UK National Health Service (NHS) digital library. Reflecting on lessons learnt, recommendations are made regarding appropriate process modelling approach and application

Perceptions of Usability and Usefulness in Digital Libraries

This paper provides an overview of a case study research that investigated the use of Digital Library (DL) resources in two undergraduate classes and explored faculty and students’ perceptions of educational digital libraries. This study found that students and faculty use academic DLs primarily for textual resources, but turn to the open Web for visual and multimedia resources. The study participants did not perceive academic libraries as a useful source of digital images and used search engines when searching for visual resources. The limited use of digital library resources for teaching and learning is associated with perceptions of usefulness and ease of use, especially if considered in a broader information landscape, in conjunction with other library information systems, and in the context of Web resources. The limited use of digital libraries is related to the following perceptions: 1) Library systems are not viewed as user-friendly, which in turn discourages potential users from trying DLs provided by academic libraries; 2) Academic libraries are perceived as places of primarily textual resources; perceptions of usefulness, especially in regard to relevance of content, coverage, and currency, seem to have a negative effect on user intention to use DLs, especially when searching for visual materials

Users' trust in information resources in the Web environment: a status report

This study has three aims; to provide an overview of the ways in which trust is either assessed or asserted in relation to the use and provision of resources in the Web environment for research and learning; to assess what solutions might be worth further investigation and whether establishing ways to assert trust in academic information resources could assist the development of information literacy; to help increase understanding of how perceptions of trust influence the behaviour of information users

From Paper to Pixels : Evaluating the Usability of Digitised Books online

Research problem: Digital libraries have invested significant resources digitising and providing access to an increasing number of books. The various approaches taken to visualise digitised books online, has potential to effect the usability and usefulness of the book to the user. Previous usability studies focus on the digital library as a whole, this study narrows the focus to the digitised book. The intention being to identify usability issues and investigate the effects a visualisation approach may have on users. Methodology: An anonymous survey was conducted, employing the Interaction Triptych Framework (ITF) to frame the relationships between the user and digitised books. Two examples of digitised books from the New Zealand Electronic Text Collection and the Internet Archive were used. Participants from library, archives and history fields, as well as general users, were invited to participate. Results: 132 participants began the survey, with 86 participants completing all of the required parts. Results suggest a slightly positive attitude towards the usability and usefulness of the examples, with Open Library rated higher for usability and both examples rated similarly for usefulness. Participant comments suggest many users appreciate features analogous to physical books, with regard to aesthetics, learnability and navigation, while for ease of use and reading, rich text appeared to be preferred over digital image based visualisation. Implications: Digital Libraries need to continually strive to improve the usability and usefulness of digitised books to satisfy their users, further research is suggested creating prototypes and conducting user testing to gain a deeper understanding of the relationship between users and digitised books online

The intention to use mobile digital library technology: A focus group study in the United Arab Emirates

IGI Global (“IGI”) granted Brunel University London the permission to archive this article in BURA (http://bura.brunel.ac.uk).This paper presents a qualitative study on student adoption of mobile library technology in a developing world context. The findings support the applicability of a number of existing constructs from the technology acceptance literature, such as perceived ease of use, social influence and trust. However, they also suggest the need to modify some adoption factors previously found in the literature to fit the specific context of mobile library adoption. Perceived value was found to be a more relevant overarching adoption factor than perceived usefulness for this context. Facilitating conditions were identified as important but these differed somewhat from those covered in earlier literature. The research also uncovered the importance of trialability for this type of application. The findings provide a basis for improving theory in the area of mobile library adoption and suggest a number of practical design recommendations to help designers of mobile library technology to create applications that meet user needs

Designing a Semantically Rich Visual Iinterface for Cultural Digital Libraries Using the UNESCO Multilingual Thesaurus

This paper reports on the design of a visual user interface for the UNESCO digital portal. The interface makes use of the UNESCO multilingual thesaurus to provide visualized views of terms and their relationships and the way in which spaces associated with the thesaurus, the query and the results can be integrated into a single user interface.\u

Digital information support for concept design

This paper outlines the issues in effective utilisation of digital resources in conceptual design. Access to appropriate information acts as stimuli and can lead to better substantiated concepts. This paper addresses the issues of presenting such information in a digital form for effective use, exploring digital libraries and groupware as relevant literature areas, and argues that improved integration of these two technologies is necessary to better support the concept generation task. The development of the LauLima learning environment and digital library is consequently outlined. Despite its attempts to integrate the designers' working space and digital resources, continuing issues in library utilisation and migration of information to design concepts are highlighted through a class study. In light of this, new models of interaction to increase information use are explored

Designing a semantically rich visual interface for cultural digital libraries using the UNEsCO multilingual thesaurus

This paper reports on the design of a visual user interface for the UNESCO digital portal. The interface makes use of the UNESCO multilingual thesaurus to provide visualized views of terms and their relationships and the way in which spaces associated with the thesaurus, the query and the results can be integrated into a single user interface

Usability evaluation of a research repository and collaboration website

This article reports results from an empirical usability evaluation of Human-Animal Bond Research Initiative Central as part of the effort to develop an open access research repository and collaboration platform for human-animal bond researchers. By repurposing and altering key features of the original HUBzero system, Human-Animal Bond Research Initiative Central hosts previously published materials from related disciplines and an extensive bibliography, in addition to traditional hub materials such as tools and datasets. Seven graduate students in the College of Veterinary Medicine at Purdue University participated in the usability evaluation. Tasks included exploring the system, finding an article in the repository, submitting an article to the repository, adding bibliographic information of an article to the repository, and using interaction features such as user groups. Participants also answered open questions regarding their overall experience and rated Human-Animal Bond Research Initiative Central\u27s usability using the System Usability Scale. Response measures included task successfulness, navigational steps, task time, participant comments, and behavior notes recorded by the researcher. Results of the evaluation showed that the overall user experience of Human-Animal Bond Research Initiative Central was satisfactory but also indicated a number of usability issues. Participants had difficulty inputting metadata such as resource type and author information when submitting an article to the repository. There were also interface design issues regarding layout and consistency. It is expected that findings from this study and the evaluation methodology can be extended to the development and evaluation of similar research repository systems