PDANet: Polarity-consistent Deep Attention Network for Fine-grained Visual Emotion Regression

Existing methods on visual emotion analysis mainly focus on coarse-grained emotion classification, i.e. assigning an image with a dominant discrete emotion category. However, these methods cannot well reflect the complexity and subtlety of emotions. In this paper, we study the fine-grained regression problem of visual emotions based on convolutional neural networks (CNNs). Specifically, we develop a Polarity-consistent Deep Attention Network (PDANet), a novel network architecture that integrates attention into a CNN with an emotion polarity constraint. First, we propose to incorporate both spatial and channel-wise attentions into a CNN for visual emotion regression, which jointly considers the local spatial connectivity patterns along each channel and the interdependency between different channels. Second, we design a novel regression loss, i.e. polarity-consistent regression (PCR) loss, based on the weakly supervised emotion polarity to guide the attention generation. By optimizing the PCR loss, PDANet can generate a polarity preserved attention map and thus improve the emotion regression performance. Extensive experiments are conducted on the IAPS, NAPS, and EMOTIC datasets, and the results demonstrate that the proposed PDANet outperforms the state-of-the-art approaches by a large margin for fine-grained visual emotion regression. Our source code is released at: https://github.com/ZizhouJia/PDANet.Comment: Accepted by ACM Multimedia 201

Affective Image Content Analysis: Two Decades Review and New Perspectives

Images can convey rich semantics and induce various emotions in viewers. Recently, with the rapid advancement of emotional intelligence and the explosive growth of visual data, extensive research efforts have been dedicated to affective image content analysis (AICA). In this survey, we will comprehensively review the development of AICA in the recent two decades, especially focusing on the state-of-the-art methods with respect to three main challenges -- the affective gap, perception subjectivity, and label noise and absence. We begin with an introduction to the key emotion representation models that have been widely employed in AICA and description of available datasets for performing evaluation with quantitative comparison of label noise and dataset bias. We then summarize and compare the representative approaches on (1) emotion feature extraction, including both handcrafted and deep features, (2) learning methods on dominant emotion recognition, personalized emotion prediction, emotion distribution learning, and learning from noisy data or few labels, and (3) AICA based applications. Finally, we discuss some challenges and promising research directions in the future, such as image content and context understanding, group emotion clustering, and viewer-image interaction.Comment: Accepted by IEEE TPAM

Survey of deep representation learning for speech emotion recognition

Traditionally, speech emotion recognition (SER) research has relied on manually handcrafted acoustic features using feature engineering. However, the design of handcrafted features for complex SER tasks requires significant manual eort, which impedes generalisability and slows the pace of innovation. This has motivated the adoption of representation learning techniques that can automatically learn an intermediate representation of the input signal without any manual feature engineering. Representation learning has led to improved SER performance and enabled rapid innovation. Its effectiveness has further increased with advances in deep learning (DL), which has facilitated \textit{deep representation learning} where hierarchical representations are automatically learned in a data-driven manner. This paper presents the first comprehensive survey on the important topic of deep representation learning for SER. We highlight various techniques, related challenges and identify important future areas of research. Our survey bridges the gap in the literature since existing surveys either focus on SER with hand-engineered features or representation learning in the general setting without focusing on SER

Productivity Measurement of Call Centre Agents using a Multimodal Classification Approach

Call centre channels play a cornerstone role in business communications and transactions, especially in challenging business situations. Operations’ efficiency, service quality, and resource productivity are core aspects of call centres’ competitive advantage in rapid market competition. Performance evaluation in call centres is challenging due to human subjective evaluation, manual assortment to massive calls, and inequality in evaluations because of different raters. These challenges impact these operations' efficiency and lead to frustrated customers. This study aims to automate performance evaluation in call centres using various deep learning approaches. Calls recorded in a call centre are modelled and classified into high- or low-performance evaluations categorised as productive or nonproductive calls. The proposed conceptual model considers a deep learning network approach to model the recorded calls as text and speech. It is based on the following: 1) focus on the technical part of agent performance, 2) objective evaluation of the corpus, 3) extension of features for both text and speech, and 4) combination of the best accuracy from text and speech data using a multimodal structure. Accordingly, the diarisation algorithm extracts that part of the call where the agent is talking from which the customer is doing so. Manual annotation is also necessary to divide the modelling corpus into productive and nonproductive (supervised training). Krippendorff’s alpha was applied to avoid subjectivity in the manual annotation. Arabic speech recognition is then developed to transcribe the speech into text. The text features are the words embedded using the embedding layer. The speech features make several attempts to use the Mel Frequency Cepstral Coefficient (MFCC) upgraded with Low-Level Descriptors (LLD) to improve classification accuracy. The data modelling architectures for speech and text are based on CNNs, BiLSTMs, and the attention layer. The multimodal approach follows the generated models to improve performance accuracy by concatenating the text and speech models using the joint representation methodology. The main contributions of this thesis are: • Developing an Arabic Speech recognition method for automatic transcription of speech into text. • Drawing several DNN architectures to improve performance evaluation using speech features based on MFCC and LLD. • Developing a Max Weight Similarity (MWS) function to outperform the SoftMax function used in the attention layer. • Proposing a multimodal approach for combining the text and speech models for best performance evaluation