Supporting public decision making in policy deliberations: An ontological approach

This is the post-print version of the Paper. The official published version can be accessed from the link below - Copyright @ 2011 SpringerSupporting public decision making in policy deliberations has been a key objective of eParticipation which is an emerging area of eGovernment. EParticipation aims to enhance citizen involvement in public governance activities through the use of information and communication technologies. An innovative approach towards this objective is exploiting the potentials of semantic web technologies centred on conceptual knowledge models in the form of ontologies. Ontologies are generally defined as explicit human and computer shared views on the world of particular domains. In this paper, the potentials and benefits of using ontologies for policy deliberation processes are discussed. Previous work is then extended and synthesised to develop a deliberation ontology. The ontology aims to define the necessary semantics in order to structure and interrelate the stages and various activities of deliberation processes with legal information, participant stakeholders and their associated arguments. The practical implications of the proposed framework are illustrated.This work is funded by the European Commission under the 2006/1 eParticipation call

Argument maps as policy memories for informed deliberation: A research note

This is an eGISE network paper. A significant area within eGovernment is concerned with systems to support democratic policy formation and decision making processes. In modern government, both local and national, consultation with interested parties is an important element in maintaining the democratic process. To date online consultation tools have has used existing software tools, which are simple text based tools that were not tailored to the process. This project proposes to develop an online tool that will visualise the issues and arguments graphically as the consultation process proceeds. Using Discourse Analysis and Ontological Engineering it will create Argument Maps that will server not only to inform participants but also the archive record of the consultation – the Policy Memory. We hypothesise that such a tool would allow citizens to be come more engaged with policy formation and enhance democratic participation

Linked open government data: lessons from Data.gov.uk

The movement to publish government data is an opportunity to populate the linked data Web with data of good provenance. The benefits range from transparency to public service improvement, citizen engagement to the creation of social and economic value. There are many challenges to be met before the vision is implemented, and this paper describes the efforts of the EnAKTing project to extract value from data.gov.uk, through the stages of locating data sources, integrating data into the linked data Web, and browsing and querying it

Fostering e-participation sustainability through a BPM-driven semantic model

According to a recent Eurobarometer survey (2014), 68% of Europeans tend not to trust national governments. As the increasing alienation of citizens from politics endangers democracy and welfare, governments, practitioners and researchers look for innovative means to engage citizens in policy matters. One of the measures intended to overcome the so-called democratic deficit is the promotion of civic participation. Digital media proliferation offers a set of novel characteristics related to interactivity, ubiquitous connectivity, social networking and inclusiveness that enable new forms of societal-wide collaboration with a potential impact on leveraging participative democracy. Following this trend, e-Participation is an emerging research area that consists in the use of Information and Communication Technologies to mediate and transform the relations among citizens and governments towards increasing citizens’ participation in public decision-making. However, despite the widespread efforts to implement e-Participation through research programs, new technologies and projects, exhaustive studies on the achieved outcomes reveal that it has not yet been successfully incorporated in institutional politics. Given the problems underlying e-Participation implementation, the present research suggested that, rather than project-oriented efforts, the cornerstone for successfully implementing e-Participation in public institutions as a sustainable added-value activity is a systematic organisational planning, embodying the principles of open-governance and open-engagement. It further suggested that BPM, as a management discipline, can act as a catalyst to enable the desired transformations towards value creation throughout the policy-making cycle, including political, organisational and, ultimately, citizen value. Following these findings, the primary objective of this research was to provide an instrumental model to foster e-Participation sustainability across Government and Public Administration towards a participatory, inclusive, collaborative and deliberative democracy. The developed artefact, consisting in an e-Participation Organisational Semantic Model (ePOSM) underpinned by a BPM-steered approach, introduces this vision. This approach to e-Participation was modelled through a semi-formal lightweight ontology stack structured in four sub-ontologies, namely e-Participation Strategy, Organisational Units, Functions and Roles. The ePOSM facilitates e-Participation sustainability by: (1) Promoting a common and cross-functional understanding of the concepts underlying e-Participation implementation and of their articulation that bridges the gap between technical and non-technical users; (2) Providing an organisational model which allows a centralised and consistent roll-out of strategy-driven e-Participation initiatives, supported by operational units dedicated to the execution of transformation projects and participatory processes; (3) Providing a standardised organisational structure, goals, functions and roles related to e-Participation processes that enhances process-level interoperability among government agencies; (4) Providing a representation usable in software development for business processes’ automation, which allows advanced querying using a reasoner or inference engine to retrieve concrete and specific information about the e-Participation processes in place. An evaluation of the achieved outcomes, as well a comparative analysis with existent models, suggested that this innovative approach tackling the organisational planning dimension can constitute a stepping stone to harness e-Participation value

An institutional perspective on information and communication technologies in governance

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Information and Communication Technologies (ICTs) are becoming increasing relevant in policy making and governance activities. However, the broad effects of digital governance have not been adequately conceptualised; conflicting assumptions vary from rather optimistic accounts of empowered citizens to even completely dismissing the potential of engagement through technical means. This research attempts to reposition the impact of ICTs on policy making and political communities. Drawing from institutional studies, an integrated perspective is synthesised to guide case investigations in three main directions: (1) the way influences from the institutional environment are understood and balanced locally, (2) the co-evolution of institutional and technological configurations and (3) the dynamic response of institutional actors to the challenge of online engagement. The empirical part focuses on two different contexts (local government authorities and a trade union federation) that cover the holistic objective of this study. The findings inform on the extent to which ICTs are actually merging with existing governance structures. Both studies show that policy making is fundamentally different from other activities at the general intersection of Internet and politics. Citizens form online communities to organise ad hoc around single issue movements. However, this does not necessarily translate into sustainable and meaningful participation in formal politics. Hence, adapting institutional structures emerges as a complicated challenge beyond fitting technical means into existing engagement activities. On this basis, the thesis questions the extent to which policy making mechanisms are able to enact engagement from the grassroots, as for example encouraged by the social media collaboration philosophy. Implications for practice show how the alignment between new tools and the existing norms has the potential to identify paths of least resistance, and then exploit them to accomplish positives changes whose beneficial effects should not be taken for granted.Department of Information Systems and Computing, Brunel Universit

An institutional perspective on information and communication technologies in governance

Information and Communication Technologies (ICTs) are becoming increasing relevant in policy making and governance activities. However, the broad effects of digital governance have not been adequately conceptualised; conflicting assumptions vary from rather optimistic accounts of empowered citizens to even completely dismissing the potential of engagement through technical means. This research attempts to reposition the impact of ICTs on policy making and political communities. Drawing from institutional studies, an integrated perspective is synthesised to guide case investigations in three main directions: (1) the way influences from the institutional environment are understood and balanced locally, (2) the co-evolution of institutional and technological configurations and (3) the dynamic response of institutional actors to the challenge of online engagement. The empirical part focuses on two different contexts (local government authorities and a trade union federation) that cover the holistic objective of this study. The findings inform on the extent to which ICTs are actually merging with existing governance structures. Both studies show that policy making is fundamentally different from other activities at the general intersection of Internet and politics. Citizens form online communities to organise ad hoc around single issue movements. However, this does not necessarily translate into sustainable and meaningful participation in formal politics. Hence, adapting institutional structures emerges as a complicated challenge beyond fitting technical means into existing engagement activities. On this basis, the thesis questions the extent to which policy making mechanisms are able to enact engagement from the grassroots, as for example encouraged by the social media collaboration philosophy. Implications for practice show how the alignment between new tools and the existing norms has the potential to identify paths of least resistance, and then exploit them to accomplish positives changes whose beneficial effects should not be taken for granted.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

An analytical tale of the social media discursive enactment of networked everyday resistance during the #feesmustfall social movement in South Africa

Social media are a space for discussions, debates and deliberations about personality, culture, society, and actual experiences of social actors in South Africa. They offer an unexpected opportunity for the broader consideration and inclusion of community members’ voices in governance decision making and policy processes. They also offer opportunities to engage, mobilise and change people and society in impressive scale, speed and effect: They have mobilising and transformative powers emanating from their interaction with the impetus of the agency of community members seeking better conditions of living. The magnitude of the effects of these powers makes it imperative to have a better understanding of their workings. Social media have been used in numerous social movements as the medium of communication to mobilise, coordinate, and broadcast protests. However, social media were never a guarantee of success as most movements using them did not achieve significant results. Yet, governments in developed and developing countries tend to engage inadequately with social media supported movements. The research problem is that the contribution of social media to the transformation of the social practice of discourse, which causes SSA community members’ agential impetus (collective intentionality for action) to generate a discourse of resistance on social media during social movements, is not well understood. The main research question is: Why are South African community members using social media to enact online discursive resistance during social movements? The aim of the research is to explain, from a critical realism point of view, Sub-Saharan African community members’ emergent usage of social media during social movements, by providing a contextualised social history (a tale) of South African community members’ practice of online discursive enactment of resistance. The emergent usage of social media of concern is conceptualised as “discursive enactment of networked everyday resistance” within a dialectical space of interaction conceptualised as “space of autonomous resistance”; an instance of a communication space allowing for transformative negation to occur. The research follows Bhaskar’s Critical Realism as a philosophical paradigm. Critical Realism seeks to explain phenomena by retroducing (retrospective inference) causal explanations from empirically observable phenomena to the generative mechanisms which caused them. The research was designed as a qualitative, processual and retroductive inquiry based on the Morphogenetic/Morphostasis approach with two phases: an empirical research developing the case of South African community members’ emergent usage of social media during the #feesmustfall social movement, looking for demi-regularities in social media discourse; and a transcendental research reaching into the past to identified significant events, objects and entities which tendencies are responsible for the shape of observed discourse. In the first phase, a case study was developed from data collected on the social media platform Twitter™, documents, and in-depth interviews of South African community members. The data collected were analysed using qualitative content analysis (QCA) and Critical Discourse Analysis (CDA) to unveil demi-regularities; moving from the observable individual strategic orientation of messages to discourses, thus to the tendencies of relational emergent properties of systemic magnitude which structure local discourses and are transformed by them. Then, the social mediainduced morphogenesis or transformation of South African community members’ discursive action was postulated in an analytical history of emergence (or analytical tale) of their usage of social media within a “space of autonomous resistance” during social movements. The findings of the research suggest that South African community members authored 3 discourses of resistance on Twitter™: #feesmustfall discourses of struggle, identity and oppression. They identified as “student qua black-child” stepping into the “Freedom fighter” role against the hegemonic post-apartheid condition curtailing their aspirations. It was found that social media socio-cultural embeddedness and under-design (Western European socio-cultural globalising underpinning features and functional features of the platforms) which interaction with the local socio-cultural mix (postapartheid socio-cultural tendencies for domination/power, spiral of silence, and legitimacy/identification) resulted in misfits and workarounds enhancing individual emotional conflict and aligning towards a socio-cultural opportunistic contingent complementarity integration in the deployment of discourse. That integration was actualised as a mediatization emergent property through asignification/signification of mainstream discourses of liberal democracy, colonial capitalism, national democratic revolution, free and decolonised education, black consciousness and Fallism. That mediatization through re-signification of the struggle for freedom created a communication “space of autonomous resistance” where networked freedom fighters enacted discursive everyday resistance against the hegemonic forces of students’ precariousness. The contribution of the research includes a realist model of social media discursive action (ReMDA); an explanation of South African community members’ deployment of discourse over social media during social movement and telling the tale of the transformation of discursive practices with the advent of social media in South Africa