SUPER: Towards the Use of Social Sensors for Security Assessments and Proactive Management of Emergencies

Social media statistics during recent disasters (e.g. the 20 million tweets relating to 'Sandy' storm and the sharing of related photos in Instagram at a rate of 10/sec) suggest that the understanding and management of real-world events by civil protection and law enforcement agencies could benefit from the effective blending of social media information into their resilience processes. In this paper, we argue that despite the widespread use of social media in various domains (e.g. marketing/branding/finance), there is still no easy, standardized and effective way to leverage different social media streams -- also referred to as social sensors -- in security/emergency management applications. We also describe the EU FP7 project SUPER (Social sensors for secUrity assessments and Proactive EmeRgencies management), started in 2014, which aims to tackle this technology gap

Happiness is assortative in online social networks

Social networks tend to disproportionally favor connections between individuals with either similar or dissimilar characteristics. This propensity, referred to as assortative mixing or homophily, is expressed as the correlation between attribute values of nearest neighbour vertices in a graph. Recent results indicate that beyond demographic features such as age, sex and race, even psychological states such as "loneliness" can be assortative in a social network. In spite of the increasing societal importance of online social networks it is unknown whether assortative mixing of psychological states takes place in situations where social ties are mediated solely by online networking services in the absence of physical contact. Here, we show that general happiness or Subjective Well-Being (SWB) of Twitter users, as measured from a 6 month record of their individual tweets, is indeed assortative across the Twitter social network. To our knowledge this is the first result that shows assortative mixing in online networks at the level of SWB. Our results imply that online social networks may be equally subject to the social mechanisms that cause assortative mixing in real social networks and that such assortative mixing takes place at the level of SWB. Given the increasing prevalence of online social networks, their propensity to connect users with similar levels of SWB may be an important instrument in better understanding how both positive and negative sentiments spread through online social ties. Future research may focus on how event-specific mood states can propagate and influence user behavior in "real life".Comment: 17 pages, 9 figure

TwitInfo: Aggregating and Visualizing Microblogs for Event Exploration

Microblogs are a tremendous repository of user-generated content about world events. However, for people trying to understand events by querying services like Twitter, a chronological log of posts makes it very difficult to get a detailed understanding of an event. In this paper, we present TwitInfo, a system for visualizing and summarizing events on Twitter. TwitInfo allows users to browse a large collection of tweets using a timeline-based display that highlights peaks of high tweet activity. A novel streaming algorithm automatically discovers these peaks and labels them meaningfully using text from the tweets. Users can drill down to subevents, and explore further via geolocation, sentiment, and popular URLs. We contribute a recall-normalized aggregate sentiment visualization to produce more honest sentiment overviews. An evaluation of the system revealed that users were able to reconstruct meaningful summaries of events in a small amount of time. An interview with a Pulitzer Prize-winning journalist suggested that the system would be especially useful for understanding a long-running event and for identifying eyewitnesses. Quantitatively, our system can identify 80-100% of manually labeled peaks, facilitating a relatively complete view of each event studied

Community detection and role identification in directed networks: understanding the Twitter network of the care.data debate

With the rise of social media as an important channel for the debate and discussion of public affairs, online social networks such as Twitter have become important platforms for public information and engagement by policy makers. To communicate effectively through Twitter, policy makers need to understand how influence and interest propagate within its network of users. In this chapter we use graph-theoretic methods to analyse the Twitter debate surrounding NHS Englands controversial care.data scheme. Directionality is a crucial feature of the Twitter social graph - information flows from the followed to the followers - but is often ignored in social network analyses; our methods are based on the behaviour of dynamic processes on the network and can be applied naturally to directed networks. We uncover robust communities of users and show that these communities reflect how information flows through the Twitter network. We are also able to classify users by their differing roles in directing the flow of information through the network. Our methods and results will be useful to policy makers who would like to use Twitter effectively as a communication medium