GUIDELINES FOR THE DESIGN OF ENHANCED, COST EFFECTIVE NETWORKS IN A MANUFACTURING ENVIRONMENT

Investigations into the transmission of real-time interactive speech over local area networks (LAN) in an industriai/commerciai environment to eventually obviate the need for a private automatic branch exchange and ultimately prepare the way for a single interactive integrated information system (PS) that provides work stations, which are networked via a LAN, with a fully interactive speech and graphics facility commensurate with the future requirements in computer integrated manufacturing (CIM). The reasons for conducting this programme of research were that existing LANs do not offer a real time interactive speech facility. Any verbal communication between workstation users on the LAN has to be carried out over a telephone network (PABX). This necessitates the provision of a second completely separate network with its associated costs. Initial investigations indicate that there is sufGcient capacity on existing LANs to support both data and real-time speech provided certain data packet delay criteria can be met. Earlier research work (in the late 1980s) has been conducted at Bell Labs and MIT. [Ref 25, 27 & 28], University of Strathclyde [Ref 24] and at BTRL [Ref 22 and 37]. In all of these cases the real time implementation issues were not fijlly addressed. In this thesis the research work reported provides the main criteria for the implementation of real-time interactive speech on both existing and newly installed networks. With such enhanced communication facilities, designers and engineers on the shop floor can be projected into their suppliers, providing a much greater integration between manufacturer and supplier which will be beneficial as Concurrent and Simultaneous Engineering Methodologies are further developed. As a result, various LANs have been evaluated as to their suitability for the transmission of real time interactive speech. As LANs, in general, can be separated into those with either deterministic or stochastic access mechanisms, investigations were carried out into the ability of both the: (i) Token Passing Bus LANs supporting the Manufacturing and Automation Protocol (MAP)—Deterministic and (u) Carrier Sense Multiple Access/Collision Detection (CSMA/CD) LANs supporting the Technical Office Protocol (TOP)— Stochastic to support real time interactive speech, as both are used extensively in commerce and manufacturing. The thesis that real time interactive speech can be transmitted over LANs employed in a computer integrated manufacturing environment has to be moderated following the tests carried out in this work, as follows:- The Token Passing LAN presents no serious problems under normal traffic conditions, however, the CSMA/CD LAN can only be used in relatively light traffic conditions i.e. below 30% of its designed maximum capacity, providing special arrangements are made to minimise the access, transmission and processing delays of speech packets. Given that a certain amount of delay is inevitable in packet switched systems (LANs), investigations have been carried out into techniques for reducing the subjective efifect of speech packet loss on real-time interactive systems due to the unacceptable delays caused by the conditions mentioned above

The development and deployment of formal methods in the UK

UK researchers have made major contributions to the technical ideas underpinning formal approaches to the specification and development of computer systems. Perhaps as a consequence of this, some of the significant attempts to deploy theoretical ideas into practical environments have taken place in the UK. The authors of this paper have been involved in formal methods for many years and both have tracked a significant proportion of the whole story. This paper both lists key ideas and indicates where attempts were made to use the ideas in practice. Not all of these deployment stories have been a complete success and an attempt is made to tease out lessons that influence the probability of long-term impact.Comment: This work has been submitted to the IEEE for possible publication. Copyright may be transferred without notice, after which this version may no longer be accessibl

Logic programming for real-time control of telecommunication switching systems

AbstractAn experiment using logic programming in the specification and implementation of a telecommunication switching system is reported, and one of the main modules in the system, a telephone-line controller, is described in detail as an illustrative example. The system is described in terms of transition relations in a labeled transition system. The programming language used is a variant of the parallel logic language PARLOG augmented with annotations to express timing constraints. The operational model of PARLOG is modified to handle time by allowing each goal-reduction process in a query to maintain its own logical clock, which can be read and set by the goal-reduction process itself. A metainterpreter is given to describe the operational behavior and an implementation scheme for the language

Improving materials management in electronics manufacturing

The aim of this thesis is to determine how in-plant materials management in electronics manufacturing can be improved and to show how a strategy for improvement can be developed for Celestica Limited's Kidsgrove plant. The literature was reviewed to bring out the current issues and topics of interest in materials management. An industrial analysis, through company visits and case studies, was carried out. A number of "best practices" were identified from the literature and the case studies. The "best practices" identified were prioritisation methods, outsourcing of value added services, shop floor control systems, focused stores, tailored logistics, use of computers, trace ability, use of technology or automation, automatic identification, maintaining data integrity, internet-enabled supply-chain, JIT or hybridised JIT-MRP, Kanban, linking and communication of MPS's, application of technology, kitting and recording actual usage of material. [Continues.

Success and failure factors in ICT projects: a Dutch perspective.

This thesis examines the success and failure factors in ICT projects. The low success rate of software projects in terms of reliability, meeting due dates and working within assigned budgets is widely recognised and topical. International as well as Dutch publications and the procedures in Tarek Abdel-Hamid's work on Software Project Management/Dynamics are discussed. A SUFFI Chart (SUFFI = SUccess and Failure Factors in ICT projects) is developed. The management of a portfolio of projects is compared with the SUFFI Chart. A number of Dutch projects with which the author was directly involved are examnined to show how they compare with the factors identified from the literature. These do show considerable correlation between important SUFFI factors and project success. The portfolio consists of nine ICT projects and four ICT project audits. Projects such as SAP, RBAC, EAI, charging method, PABX, financial building adrnmistration, information retrieval, book reservations, traffic data collection, introduction of the Internet functionality and SOX, for different companies/organisations (Delft University of Technology, National Police Services Agency, KPN - Dutch Telecom Company, University of Amsterdam, government, banking). This work shows that for a successful project 4 of the 5 most important SUFFIs have to be absent

Reading for Professional Purposes

‘Reading for Professional Purposes’ is intended for the students who study the English of Economic Cybernetics for their professional needs. It integrates and develops the students’ linguistic competence in business reading and writing."Професійно орієнтоване читання" призначене для студентів, які вивчають англійську мову для економічної кібернетики. Посібник інтегрує та розвиває лінгвістичну компетенцію студентів у діловому читанні та письмі

An investigation into a natural language interface for contact centers

Contact centres are the first point of contact between a company and a customer after the purchase of a product or service. These centres make use of contact centre agents to service customer queries. In the past contact centres hired as many agents as they could in order to service customers, which have led to an increase in personnel costs causing contact centres to become costly to run. Automation techniques were introduced to decrease personnel costs and one such technique is the Interactive Voice Response (IVR). The usability of IVR systems is, however, dismal. Customers would rather speak to a contact centre agent than navigate through the menu structure found in these systems. The menu structure has come under scrutiny because it is difficult to use and navigate, is often not aligned to caller usage patterns, and the menu options are long and vague. This research investigated whether a Natural Language Interface (NLI) could alleviate the problems inherent to IVR. NLIs, however, come with their own disadvantages of which the main ones are ambiguity and the loss of context of a conversation. Two prototypes were implemented, one of which resembled an IVR and the other an NLI (using ALICE concepts). An evaluation of two prototypes confirmed the advantages and disadvantages of these concepts in accordance to theory. A Hybrid prototype was proposed with the aid of two models. The model which proposed an NLI using a rule base was chosen for implementation. The Hybrid prototype was then evaluated against the NLI and IVR prototypes to deduce which prototype was the most effective, efficient and satisfying. The evaluation through the aid of descriptive and inferential statistics showed that the Hybrid prototype was the most usable prototype. The evaluation of the Hybrid prototype confirmed that a Hybrid approach could limit the shortcomings of IVR through the elimination of the menu structure found in these systems, thereby allowing users to state their queries in natural language. The incorporated rule base provided the Hybrid system with long term memory, eliminating one of the main disadvantages of NLIs