Unknown Exception Handling Tool Using Humans as Agents

In a typical workflow process, exceptions are the norm. Exceptions are defined as deviations from the normal sequence of activities and events. Exceptions can be divided into two broad categories: known exceptions (i.e., expected and predefined deviations) and unknown exceptions (i.e., unexpected and undefined deviations). Business Process Execution Language (BPEL) has become the de facto standard for executing business workflows with the use of web services. BPEL includes exception handling methods that are sufficient for known exception scenarios. Depending on the exception and the specifics of the exception handling tools, processes may either halt or move to completion. Instances of processes that are halted or left incomplete due to unhandled exceptions affect the performance of the workflow process, as they increase resource utilization and process completion time. However, designing efficient process handlers to avoid the issue of unhandled exceptions is not a simple task. This thesis provides a tool that handles unknown exceptions using provisions for exception handling with the involvement of human activities by using the BPEL4PEOPLE specification. BPEL4PEOPLE, an extension of BPEL, offers the ability to specify human activities within BPEL processes. The approach considered in this thesis involves humans in exception handling tools by providing an alternate sub process within a given business process. A prototype application has been developed implementing the tool that handles unknown exceptions. The prototype application monitors the progress of an automated workflow process and permits human involvement to reroute the course of a workflow process when an unknown exception occurs. The utility of the prototype and the tool using the Scenario Walkthrough and Inspection Methods (SWIMs) are demonstrated. We demonstrate the utility of the tool through loan application process scenarios, and offer a walkthrough of the system by using examples of instances with examples of known and unknown exceptions, as well as a claims analysis of process instances results

Adaptive Process Management in Cyber-Physical Domains

The increasing application of process-oriented approaches in new challenging cyber-physical domains beyond business computing (e.g., personalized healthcare, emergency management, factories of the future, home automation, etc.) has led to reconsider the level of flexibility and support required to manage complex processes in such domains. A cyber-physical domain is characterized by the presence of a cyber-physical system coordinating heterogeneous ICT components (PCs, smartphones, sensors, actuators) and involving real world entities (humans, machines, agents, robots, etc.) that perform complex tasks in the “physical” real world to achieve a common goal. The physical world, however, is not entirely predictable, and processes enacted in cyber-physical domains must be robust to unexpected conditions and adaptable to unanticipated exceptions. This demands a more flexible approach in process design and enactment, recognizing that in real-world environments it is not adequate to assume that all possible recovery activities can be predefined for dealing with the exceptions that can ensue. In this chapter, we tackle the above issue and we propose a general approach, a concrete framework and a process management system implementation, called SmartPM, for automatically adapting processes enacted in cyber-physical domains in case of unanticipated exceptions and exogenous events. The adaptation mechanism provided by SmartPM is based on declarative task specifications, execution monitoring for detecting failures and context changes at run-time, and automated planning techniques to self-repair the running process, without requiring to predefine any specific adaptation policy or exception handler at design-time

Constraint integration and violation handling for BPEL processes

Autonomic, i.e. dynamic and fault-tolerant Web service composition is a requirement resulting from recent developments such as on-demand services. In the context of planning-based service composition, multi-agent planning and dynamic error handling are still unresolved problems. Recently, business rule and constraint management has been looked at for enterprise SOA to add business flexibility. This paper proposes a constraint integration and violation handling technique for dynamic service composition. Higher degrees of reliability and fault-tolerance, but also performance for autonomously composed WS-BPEL processes are the objectives

Supporting adaptiveness of cyber-physical processes through action-based formalisms

Cyber Physical Processes (CPPs) refer to a new generation of business processes enacted in many application environments (e.g., emergency management, smart manufacturing, etc.), in which the presence of Internet-of-Things devices and embedded ICT systems (e.g., smartphones, sensors, actuators) strongly influences the coordination of the real-world entities (e.g., humans, robots, etc.) inhabitating such environments. A Process Management System (PMS) employed for executing CPPs is required to automatically adapt its running processes to anomalous situations and exogenous events by minimising any human intervention. In this paper, we tackle this issue by introducing an approach and an adaptive Cognitive PMS, called SmartPM, which combines process execution monitoring, unanticipated exception detection and automated resolution strategies leveraging on three well-established action-based formalisms developed for reasoning about actions in Artificial Intelligence (AI), including the situation calculus, IndiGolog and automated planning. Interestingly, the use of SmartPM does not require any expertise of the internal working of the AI tools involved in the system

A Taxonomy of Workflow Management Systems for Grid Computing

With the advent of Grid and application technologies, scientists and engineers are building more and more complex applications to manage and process large data sets, and execute scientific experiments on distributed resources. Such application scenarios require means for composing and executing complex workflows. Therefore, many efforts have been made towards the development of workflow management systems for Grid computing. In this paper, we propose a taxonomy that characterizes and classifies various approaches for building and executing workflows on Grids. We also survey several representative Grid workflow systems developed by various projects world-wide to demonstrate the comprehensiveness of the taxonomy. The taxonomy not only highlights the design and engineering similarities and differences of state-of-the-art in Grid workflow systems, but also identifies the areas that need further research.Comment: 29 pages, 15 figure

Computerization of workflows, guidelines and care pathways: a review of implementation challenges for process-oriented health information systems

There is a need to integrate the various theoretical frameworks and formalisms for modeling clinical guidelines, workflows, and pathways, in order to move beyond providing support for individual clinical decisions and toward the provision of process-oriented, patient-centered, health information systems (HIS). In this review, we analyze the challenges in developing process-oriented HIS that formally model guidelines, workflows, and care pathways. A qualitative meta-synthesis was performed on studies published in English between 1995 and 2010 that addressed the modeling process and reported the exposition of a new methodology, model, system implementation, or system architecture. Thematic analysis, principal component analysis (PCA) and data visualisation techniques were used to identify and cluster the underlying implementation ‘challenge’ themes. One hundred and eight relevant studies were selected for review. Twenty-five underlying ‘challenge’ themes were identified. These were clustered into 10 distinct groups, from which a conceptual model of the implementation process was developed. We found that the development of systems supporting individual clinical decisions is evolving toward the implementation of adaptable care pathways on the semantic web, incorporating formal, clinical, and organizational ontologies, and the use of workflow management systems. These architectures now need to be implemented and evaluated on a wider scale within clinical settings

Issues about the Adoption of Formal Methods for Dependable Composition of Web Services

Web Services provide interoperable mechanisms for describing, locating and invoking services over the Internet; composition further enables to build complex services out of simpler ones for complex B2B applications. While current studies on these topics are mostly focused - from the technical viewpoint - on standards and protocols, this paper investigates the adoption of formal methods, especially for composition. We logically classify and analyze three different (but interconnected) kinds of important issues towards this goal, namely foundations, verification and extensions. The aim of this work is to individuate the proper questions on the adoption of formal methods for dependable composition of Web Services, not necessarily to find the optimal answers. Nevertheless, we still try to propose some tentative answers based on our proposal for a composition calculus, which we hope can animate a proper discussion

ADEPT2 - Next Generation Process Management Technology

If current process management systems shall be applied to a broad spectrum of applications, they will have to be significantly improved with respect to their technological capabilities. In particular, in dynamic environments it must be possible to quickly implement and deploy new processes, to enable ad-hoc modifications of single process instances at runtime (e.g., to add, delete or shift process steps), and to support process schema evolution with instance migration, i.e., to propagate process schema changes to already running instances. These requirements must be met without affecting process consistency and by preserving the robustness of the process management system. In this paper we describe how these challenges have been addressed and solved in the ADEPT2 Process Management System. Our overall vision is to provide a next generation process management technology which can be used in a variety of application domains

GRIDCC: Real-time workflow system

The Grid is a concept which allows the sharing of resources between distributed communities, allowing each to progress towards potentially different goals. As adoption of the Grid increases so are the activities that people wish to conduct through it. The GRIDCC project is a European Union funded project addressing the issues of integrating instruments into the Grid. This increases the requirement of workflows and Quality of Service upon these workflows as many of these instruments have real-time requirements. In this paper we present the workflow management service within the GRIDCC project which is tasked with optimising the workflows and ensuring that they meet the pre-defined QoS requirements specified upon them