Factors Inducing the Adoption of Knowledge Management System (KMS) In SMEs, Large and Government Organizations. What Are the Intercepting Factors? A Systematic Review

This paper aims to develop a systematic exploration of the literature investigating the factors that influence the adoption of the knowledge management system (KMS) in organizations as well as identifying the intercepting factors between different types of organizations such as small-medium enterprises (SMEs), large corporation and government organizations. Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) is used to structure the research field. The proposed research used filtering scientific papers published in Emerald Insight and Scopus from 2018 to 2022. This paper presents empirical evidence from six articles that identify intercepting factors between small-medium enterprises, large corporations, and government organizations. Among the factors analyzed, only IT capabilities were found to be common across all three types of organizations. The findings and analysis section includes a Venn diagram that illustrates other relevant factors that intercept between the organizations. The accumulation of reviewed research papers is necessary for academia and organizations to analyze the factors influencing the adoption of KMS. This study also will assist in providing information that will offer insights to organizations, particularly those in the small and medium enterprises (SME), large enterprises and government, in the process of implementing knowledge management

Knowledge management systems : an adoption framework for small and medium enterprises (SMEs)

Technology is becoming increasingly affordable and accessible through advances in innovation. At the same time, valuable organisational resources are moving from tangible (e.g., steel) to intangible resources (e.g., knowledge). For this reason, knowledge is viewed by many scholars as a sustainable competitive advantage. To compete successfully in the knowledge economy, organisational knowledge should be appropriately managed through management practices encompassing the creation, storage, retrieval, transfer and application of knowledge using IT systems. The combination of hardware and software to drive knowledge management (KM) is known as a knowledge management system (KMS). The literature has consistently acknowledged the high failure rates of technology adoption in organisations. It can have devastating consequences for small and medium enterprises (SMEs) as they have fewer resources to recover from KMS adoption failure. Equally important is the fact that SMEs contribute substantially to the gross domestic product and employment of national economies worldwide. The same is true for South African SMEs. Given the picture of KM in the SME context, it is important to investigate potential factors that can lead to improved KMS adoption in SMEs. As scholarly literature on KMS adoption in SMEs is limited, this study could contribute uniquely to the body of knowledge focused on these factors. Within the Technology-Organisation-Environment (TOE) framework, Diffusion of Innovation (DOI) and critical success factors (CSF), the study constructed a framework for KMS adoption in SMEs. After constructing a preliminary conceptual framework from the literature, data was collected using a two-phase approach. In phase one, four mini focus groups comprising four SMEs each were interviewed. The thematic analysis revealed eight themes that expanded the existing framework. The purpose of phase two was to validate the framework developed in phase one through face-to-face or online discussions with six SME subject matter experts. Phase two identified five themes that further confirmed and strengthened the framework. The study contributed on a theoretical, empirical and practical level. Having identified several key factors for KMS adoption, the framework aims to improve the use of KMS in SMEs by employees and, as a result, SME performance and sustainability. Future research could condense or identify additional factors to test the framework developed in the study. In addition, the framework could be tested on specific industries or with larger sample sizes.Graduate School of Business LeadershipD.B. L

Social-psycho Issues of Enterprise Information System Usage among Government Outsource Vendors Comprising Malaysian Small-Medium Enterprises

This paper describes the socio-psychological issues that hinder the holistic usage of ERP system among sampled Malaysian SME’s that were the vendors through government outsourced projects. Five hundred questionnaires were sent to the pre-identified SMEs in Selangor through e-mail, 251 questionnaires were returned and only 110 were taken for data analysis, representing 44% of the response rate. The study found that the perceived benefits and social influence have positive significant relationship with the ERP system usage. The social influence has the strongest effect towards the ERP system usage among SMEs in Selangor. The system complexity does not influence the relationship between socio-psychological factors and ERP system usage among SMEs in Selangor. This study provides insight for the management of SMEs and the service providers on the factors influencing the ERP system usage. It contributes to the breadth of knowledge of the ERP system in SMEs from the perspective of a developing nation since the SMEs play an important role in the nation’s economy

Does Size Matter in Knowledge Management? A Qualitative/Quantitative Enquiry

Literature in knowledge management is rich with studies of successful factors and case studies of large organizations. But question still remains: does size matter? Are there any differences in the use and practice of knowledge management between small and medium enterprises (SMEs) and large organizations? This paper reports a recent study investigating this fundamental question. A two phase research approach is undertaken in this study. First a qualitative filed study is undertaken by collecting data via interviews of five large organizations and ten SMEs. Content analysis of the interview data indicate “Competitive Pressure”, “Customer Demand and Expectation”, “Top Management Support/Leadership”, “Organizational Structure”, “Organizational culture”, and “Benefits to individuals” being the significant factors of knowledge management. The qualitative study reveals that there are no significant differences between the SMEs and large organizations on KM factors. A quantitative analysis is then undertaken on a recently collected dataset and the qualitative results are reconfirmed. This is contrary to the traditional literature on Information Systems which generally reports that size does matter in IS adoption. The implications of the study are highlighted

A framework for knowledge management system adoption in small and medium enterprises

Knowledge is a key competitive advantage for small and medium enterprises (SMEs) as a way of competing with other organisations. There is a need to investigate SME adoption of knowledge management systems (KMSs). Knowledge management systems can only assist in this task if they are sufficiently adopted. The purpose of this research was to develop a conceptual framework for KMS adoption within an SME context. The research aimed to explore the interdependencies between various contextual KMS adoption factors, namely the technology, organization, environmental and human behavioural contexts. Four mini-focus groups were conducted and included employees in SMEs. Thematic analysis identified nine themes that describe the dynamics that either promote or prevent KMS adoption. The findings provide deeper insights into the influencing factors in KMS adoption to enhance SME performance and competitiveness. The KMS adoption framework can be applied to improve the adoption of technology in SMEs. Future research could include SMEs in specific industries to compare adoption factors and could also include larger organisations.Graduate School of Business Leadershi

Factors Influencing Knowledge Protection Strategies in Small Businesses

Small and medium sized enterprises (SMEs) are major contributors to economies. SMEs depend on upon knowledge sharing and collaboration with business partners and suppliers, which makes the protection of their knowledge (known as knowledge protection or ‘KP’) critical. KP assists an organisation to sustain competitive advantage, as well as protect organisational knowledge from leakage outside the business. However, specific KP strategies are often not considered in SMEs as the tools required are often costly and difficult for SMEs to use. This study develops a theoretical framework to identify the factors that influence the use of KP strategies by SMEs and the roles that information and communications technologies play in these strategies. The study will examine the extent that SMEs adopt KP strategies; the strategies they use to protect their knowledge, the role of ICTs in KP strategies and, most importantly, the factors that influence the adoption of KP strategies

Innovation and Knowledge Management System in Creative Industry: A systematic Literature Review Using Metaanalysis

The aims of this study is mapping current literature regarding innovation that directly or indirectly influences knowledge management system in the organization. This paper uses meta-analysis as the tool of analysis to identify and classify literatures that have been used as sthe foundation of overview regarding innovation and knowedge management system in creative industry. Traditional companies have goals orientations in the form of labor, buildings, land, and financial capital nowadays has changed with the rapidity of competition, competitive intensity, information intensity, market uncertainty, and the use of technology. Knowledge has become an important organizational strategic asset. Creative industry is an industry that empowers innovation to added value that comes from creative people. The existence of creative people in creative industry emphasizes the fact that companies can not build innovative concepts without considering the purpose and motivation of creative people in generating innovative work. Without such considerations The literatures viewed that creative industries can not last long and at risk of losing creative people. The benefit of this research is to understood the concept of innovation as a potencial that affects the implementation of knowledge management system in creative industry.     Keywords: Creative Industry, Innovation, Knowledge Management System, Metaanalysi

Factors influencing the adoption of knowledge protection strategies by Australian SMEs in the Construction sector

Small and medium sized enterprises (SMEs) are major contributors to economies. The construction industry sector is one of the largest contributors towards Australian GDP. This is a sector that has many small businesses who are required to share knowledge as part of their collaboration with business partners and suppliers. In some instances, this necessitates the protection of organizational knowledge to help construction SMEs to sustain competitive advantage and/or inhibit the leakage and spillover of critical knowledge outside the business. However, SMEs in ‘low-tech sectors (such as the construction sector) do not typically pay much attention to the implementation of knowledge protection (KP) strategies. Thus, this study has identified factors that potentially influence KP adoption in construction SMEs, and the types of KP strategies they adopt. Qualitative semi-structured interviews were conducted with four SMEs in a metropolitan area of Australia. An important result of the study is the identification of the extent of KP strategies and their enablers and barriers. Various organizational factors (sector [in this case, construction], location, age, organisational structure) and SMEs characteristics (size, owner/manager characteristics, flexibility, relationships) are identified that can potentially influence the adoption of KP strategies in construction SMEs. The results suggest that size, age, flexibility, relationships and organisation structure impact KP adoption, as well as owner/manager characteristics which moderately impacts KP adoption. SMEs in general are inclined towards the implementation of informal and semi-formal protection methods, mostly due to the scarcity of the resources available to them

Exploring the types of SMEs which could use blogs as a marketing tool : a proposed future research agenda

Blogs appear to be gaining momentum as a marketing tool which can be used by organisations for such strategies and processes as branding, managing reputation, developing customer trust and loyalty, niche marketing, gathering marketing intelligence and promoting their online presence. There has been limited academic research in this area, and most significantly concerning the types of small and medium enterprises (SMEs) for which blogs might have potential as a marketing tool. In an attempt to address the knowledge gap, this paper presents a future research agenda (in the form of research questions) which can guide the eBusiness research community in conducting much needed studies in this area. This paper is particularly novel in that it aims to demonstrate how the heterogeneity of SMEs and their specific business uses of eBusiness technology such as blogs can form the central plank of a future research agenda. This is important because the existing eBusiness literature tends to treat eBusiness collectively rather than focusing on the specific business uses of different eBusiness technologies, and to treat SMEs as a homogeneous group. The paper concludes with a discussion of how this research agenda can form the basis of studies which use a range of different research methods, and how this &quot;big picture&quot; agenda approach might help the eBusiness research community build theory which better explains SME adoption and use of eBusiness.<br /

Enterprise Systems Adoption and Firm Performance in Europe: The Role of Innovation

Despite the ubiquitous proliferation and importance of Enterprise Systems (ES), little research exists on their post-implementation impact on firm performance, especially in Europe. This paper provides representative, large-sample evidence on the differential effects of different ES types on performance of European enterprises. It also highlights the mediating role of innovation in the process of value creation from ES investments. Empirical data on the adoption of Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Knowledge Management System (KMS), and Document Management System (DMS) is used to investigate the effects on product and process innovation, revenue, productivity and market share growth, and profitability. The data covers 29 sectors in 29 countries over a 5-year period. The results show that all ES categories significantly increase the likelihood of product and process innovation. Most of ES categories affect revenue, productivity and market share growth positively. Particularly, more domainspecific and simpler system types lead to stronger positive effects. ERP systems decrease the profitability likelihood of the firm, whereas other ES categories do not show any significant effect. The findings also imply that innovation acts as a full or partial mediator in the process of value creation of ES implementations. The direct effect of enterprise software on firm performance disappears or significantly diminishes when the indirect effects through product and process innovation are explicitly accounted for. The paper highlights future areas of research.Enterprise Systems; ERP; SCM; CRM; KMS; DMS; IT Adoption; Post-implementation Phase; IT Business Value; Innovation; Firm Performance; Europe