Systematic literature review of E-learning capabilities to enhance organizational learning

E-learning systems are receiving ever increasing attention in academia, business and public administration. Major crises, like the pandemic, highlight the tremendous importance of the appropriate development of e-learning systems and its adoption and processes in organizations. Managers and employees who need efficient forms of training and learning flow within organizations do not have to gather in one place at the same time or to travel far away to attend courses. Contemporary affordances of e-learning systems allow users to perform different jobs or tasks for training courses according to their own scheduling, as well as to collaborate and share knowledge and experiences that result in rich learning flows within organizations. The purpose of this article is to provide a systematic review of empirical studies at the intersection of e-learning and organizational learning in order to summarize the current findings and guide future research. Forty-seven peer-reviewed articles were collected from a systematic literature search and analyzed based on a categorization of their main elements. This survey identifies five major directions of the research on the confluence of e-learning and organizational learning during the last decade. Future research should leverage big data produced from the platforms and investigate how the incorporation of advanced learning technologies (e.g., learning analytics, personalized learning) can help increase organizational value.publishedVersio

Modelling the usage behaviour of G2C-ICT services among internally displaced people

The developments of government to citizen ICT (G2C-ICT) services have facilitated citizens’ governmental transactions and improved their life quality. However, the usage level of these services among citizens of war-torn developing countries such as Iraq is still low and does not fulfil governments aspirations. Moreover, based on the current literature, there is an absence of a model to clarify the ambiguous influencing factors affecting the usage among war-affected citizens like internally displaced people (IDP). Thus, this study aims to create a model of the influencing factors that affect the intention and usage behaviour of G2C-ICT services among IDP. This study extended the established factors of the Theory of Interpersonal Behaviour (TIB) with four important contextual factors; the perceived intensity of civil conflict (PICC), information security, trust, and service awareness. The quantitative method with simple random sampling technique was used for collecting data from 890 IDP. Structural Equation Modelling-Partial Least Squares (SEM-PLS) was used to analyse data and investigate the relationships between the contributing factors. The findings demonstrate that the intention to use G2C-ICT services is significantly influenced by social factors, service awareness, trust, affect and perceived consequence but surprisingly not influenced by information security. The usage behaviour is influenced significantly by facilitating conditions, habit, and PICC. Contrary to the results of previous studies that applied TIB in other contexts, the findings imply that facilitating conditions, habit, and PICC determinants do not have a moderating effect on the correlation between intention and usage behaviour. The study contributes to the body of knowledge by determining the factors that influence the intention and usage behaviour of G2C-ICT services among citizens and examining TIB effectiveness in man-made disasters context. The findings could assist the governments of 92 less peaceful countries in their endeavour toward high usage of ICT applications among their citizens in alleviating the negative consequences of man-made disast

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Online public engagement in higher education : studying the perspectives of academics and the public

PhD ThesisThe need for universities to connect with local communities and to make research relevant to the public has been highlighted over recent years through the debate about public engagement. While public engagement has been accepted as an idea by academia and justified by funding and assessment bodies, its effective implementation is still in its infancy for most universities around the world. At the same time, the Internet and its applications have made it possible for universities and academics to engage with the public in an easier and more effective way. The objective of this doctoral work is to study the use of online technologies by academics and the public in order to engage with each other, or in other words, online public engagement. Three surveys were conducted as part of this thesis, each of them looking at a different perspective on the topic under examination. The first survey, which used the Decomposed Theory of Planned Behaviour and the Uses & Gratifications Theory, focused on the use of online technologies for academic engagement, taking into consideration both users and non-users of online technologies. The second survey used the same research framework as the first, but it focused on why academics may be interested in using online technologies for engaging with the public. The final survey, which used the extended Unified Theory of Acceptance and Use of Technology, focused on the public and more specifically on the factors that affect the public’s intention to engage with academics via online technologies. Structural Equation Modelling was used in all the three cases for the data analysis. Results suggest that although academics seem to use online technologies for both academic and public engagement, the latter use probably takes the form of a one-way communication as the most influential factors of attitude when it comes to engaging with the public are image and information seeking rather than networking. Similarly, the public seems to have a rather passive role in the public engagement process as the most important factor of their intentions to engage with academia online is habit. The thesis’s theoretical implications stem not only from the fact that it contributes to the knowledge about public engagement, but also from testing two relatively new IT adoption theories, namely Decomposed TPB and UTAUT2, in a new context. As far as the practical implications are concerned, universities and funding bodies can use the results in order to plan and launch more effective public engagement campaigns, while providers of online platforms that are interested in attracting users from academia can form more direct marketing approaches.David Goldman PhD studentshi

Factors influencing beliefs formation towards the adoption of social commerce in SME travel agencies

The purpose of this study is to investigate the factors that influence beliefs formation towards the adoption of social commerce in SME travel agencies. Accordingly, a distal-proximal model is developed to study CEOs’ beliefs towards the usefulness of social commerce. Data were collected through a questionnaire survey of travel agencies’ CEOs in Isfahan, Iran. With 180 collected data from respondents, the Partial Least Squares-Structural Equation Modeling approach was taken to assess both measurement and structural models of the study. The results revealed that CEOs’ innovativeness and attitude towards IT as individual factors, and organizational resources as institutional factor were significantly explained beliefs formation of respondents towards the usefulness of social commerce. However, it was found that the influences of CEOs’ IT knowledge, subjective norms (professional peers, employees) and firm size on perceived usefulness were found insignificant. Implications of the study are further discussed

Mediating effects of perceived usefulness and trust between individual factors and intention to use E-training in Nigerian Technological Universities

Developments in information technology (IT) have offered universities some sophisticated technological tools and innovative training contents that can be used in delivering training to their employees. However, for successful IT integration in training, employees’ positive disposition towards the new system is vital. Although factors, including computer/Internet self-efficacy, interactivity, organisational support, perceived usefulness, perceived ease of use and trust have been used in most studies that investigated technology acceptance, little is known about the effects of interactivity and trust on intention to use e-training. Therefore, this study empirically examines the roles of these factors in determining intention to use e-training within the context of Nigerian technological universities using the technology acceptance model (TAM). Data were collected from 301 employees of five technological universities in Nigeria and partial least squares - structural equation modeling (PLS-SEM) was used in the analysis. Findings of the study reveal that interactivity and trust constructs have positively and significantly influenced employees’ intention to use e-training systems. Additionally, perceived usefulness and trust are found to have mediated the relationship between individual factors and intention to use e-training. The Importance-Performance Map Analysis (IPMA) result shows that to predict intention to use e-training in Nigerian technological universities, priorities should be accorded to trust and organisational support. Theoretically, the study has contributed to the understanding of factors affecting intention to use e-training demonstrating the applicability as well as effectiveness of interactivity and trust in predicting intention to use e-training. Methodologically, the study has established the relevance of conducting Importance-Performance Map Analysis (IPMA) in examining intention to use e-training. Practically, the study provides new inputs for successful implementation of e-training systems in universities. It is recommended that future studies investigate the influence of other factors such as subjective norm, enjoyment, and appeal on the intention to use e-training

An extended information system success model for mobile learning usage in Saudi Arabia universities

The emergence of 4G networks allows m-learning to be attractive for educational systems. Mobile devices have the potential to enhance accessibility and efficiency distribution of educational materials and information. Developing countries, especially in the Middle East, lag behind as they face difficulties in the adoption and use of m-learning. Previous researches stated that the studies in the success of m-learning are still insufficient in developing countries, particularly in Saudi Arabia where the number of students involved in m-learning also constitutes low percentages. Nine factors that influence the success of m-learning are incorporated and evaluated into a research model. A quantitative approach was used, where questionnaires were sent to three universities in KSA. The contributing factors and the relationships between them were evaluated using a Structural Equation Modelling technique. The research revealed that information quality, user satisfaction (US), trust in technology, attitude, organisation support, trust in organisation, and the net benefits of m-learning positively influence m-learning usage. In addition, the results confirmed that user satisfaction is positively affected by system quality (SEQ), service quality (SQ), and net benefits (NB) of using (U) the system. The results also showed that there is a significant relationship between NB and US for m-learning technology. This study extends the previous research by providing a conceptual model for the successful execution of m-learning services in universities. This mediating effect of US explains the impact of independent variables (IQ, SEQ, SQ) on U. It also examined the mediating effect of U in explaining the influence of US on the NB using m-learning services. The findings of this study are valuable as input for the Ministry of Higher Education and practitioners concerned with successful m-learning services. This study constructed a new model to enhance the mobile learning usage among students in universities

Regulation and best practices in public and nonprofit marketing

The volume contains the papers presented during the 9th International Congress of the International Association on Public and Nonprofit Marketing (IAPNM) entitled "Regulation and Best Practices in Public and Nonprofit Marketing". Structured in accordance with the sessions of the mentioned Congress, the volume includes papers and relevant contributions on marketing research development in the public administration, healthcare and social assistance, higher education, local development and, more generally, nonprofit organizations. The social marketing specific issues take an important part of the volume giving the diversity of the approached topics as well as the large number of researchers concerned with this matter. Though of small dimensions, the contents of the sessions dedicated the revival and reinvention of public marketing must be underlined, as well as of the transfer of public marketing best practices to the South-Eastern European states. Publishing this volume represents a term of the interest expressed by over 40 academic and research groups in Europe and other continents with interests in the public and nonprofit marketing field, as well as in other European states’ bodies that develop specific empirical studies

The factors that contribute to the continuous usage of broadband technologies among youth in rural areas: A case of northern region of Malaysia

Despite the benefits of broadband technology in education and healthcare services, its usage in the rural areas is still low and Malaysia is not excluded. This situation leads to raising the question of long-term usage of the technology. Presently, there are less empirical study on the continuous usage of broadband technology among the youths particularly school children in the rural areas of Malaysia. The objective of this study is to determine the contributing factors for continuous usage of broadband technology among youths in the rural areas. Therefore, a research model was proposed consisting of eight contributing factors for continuous usage of broadband technology. Moreover, the study used quantitative approach by distributing 450 questionnaires to respondents in the northern region of Malaysia. However, only 393 questionnaires were returned which represent 87.33% response rate. The data collected were analyzed using a Structural Equation Model to investigate the relationship between contributing factors. The results showed that performance expectancy, effort expectancy, social influence, compatibility, facilitating condition, service quality, user behavioural intention and user satisfaction are the significant contributing factors that must be in place to ensure the continuous usage of broadband among youth in the rural areas. Hence, this study contributes to the body of knowledge in Community Informatics by providing a framework for achieving long-term use of broadband technology among youths in the rural areas, through the integration of Information System Continuance Post Acceptance and Unified Theory of Acceptance and Use of Technology models. The factors identified may contribute as input to the government policy formulations and service providers to ensure continuous demand for broadband from the evidence extracted from this study. Continuous usage of broadband technology in the rural areas would have positive contributions on the academic performance, literacy among youths, bridging the digital divide in broadband usage, increase home business and national productivity

Factors that influence the adoption of e-learning: an empirical study in Kuwait

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonE-learning has emerged as a necessity to meet the challenges posed by the development of information technology and its potential for greater access to knowledge. The general hypothesis of this research is that; e-learning as an organizational activity started in the developed countries, and as such, the implementation models developed there are taken as a benchmark. The implementation barriers and the influential factors for adopting e-learning in different regions and societies may or may not be the same as those found in the developed countries (with varying degrees of intensity or importance). Hence, those available implementation models may not necessary be followed in all stages and steps when used by different countries and societies. Accordingly, the implementation barriers and the influential factor may differ from one case to another. Since e-learning is respectively new in Kuwait and no comprehensive studies about the adoption of e-learning or the important factors that would influence the adoption of e-learning in Kuwait (ref), the aim of this research is to investigate and find the main and important factors that would influence the acceptance and adoption of elearning in Kuwait as an example of a developing country. In order to realize the aim of this research, the e-learning literature was reviewed, and an exploratory study was conducted in Kuwait. The exploratory study explored the state of e-learning in Kuwait and investigated the influential issues to e-learning adoption. Then, a conceptual model was proposed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, and amended it with the outcomes of the exploratory study to suit the context of the study. The proposed conceptual model was developed to study e-learning adoption in Kuwait and to offer a further explanation of the adoption of e-learning in the Kuwaiti context. Triangulation in data collection was used to examine and validate the conceptual model, where quantitative and qualitative methods were used. A questionnaire-based survey was firstly conducted, followed by an interview-based field study. This thesis concludes by highlighting the main findings of the research, and presenting the main contributions of this research