Assessing Relevance of Tweets for Risk Communication

Although Twitter is used for emergency management activities, the relevance of tweets during a hazard event is still open to debate. In this study, six different computational (i.e. Natural Language Processing) and spatiotemporal analytical approaches were implemented to assess the relevance of risk information extracted from tweets obtained during the 2013 Colorado flood event. Primarily, tweets containing information about the flooding events and its impacts were analysed. Examination of the relationships between tweet volume and its content with precipitation amount, damage extent, and official reports revealed that relevant tweets provided information about the event and its impacts rather than any other risk information that public expects to receive via alert messages. However, only 14% of the geo-tagged tweets and only 0.06% of the total fire hose tweets were found to be relevant to the event. By providing insight into the quality of social media data and its usefulness to emergency management activities, this study contributes to the literature on quality of big data. Future research in this area would focus on assessing the reliability of relevant tweets for disaster related situational awareness

IMEXT: a method and system to extract geolocated images from Tweets - Analysis of a case study

open5noopenFrancalanci, Chiara; Guglielmino, Paolo; Montalcini, Matteo; Scalia, Gabriele; Pernici, BarbaraFrancalanci, Chiara; Guglielmino, Paolo; Montalcini, Matteo; Scalia, Gabriele; Pernici, Barbar

Construction of a disaster-support dynamic knowledge chatbot

This dissertation is aimed at devising a disaster-support chatbot system with the capacity to enhance citizens and first responders’ resilience in disaster scenarios, by gathering and processing information from crowd-sensing sources, and informing its users with relevant knowledge about detected disasters, and how to deal with them. This system is composed of two artifacts that interact via a mediator graph-structured knowledge base. Our first artifact is a crowd-sourced disaster-related knowledge extraction system, which uses social media as a means to exploit humans behaving as sensors. It consists in a pipeline of natural language processing (NLP) tools, and a mixture of convolutional neural networks (CNNs) and lexicon-based models for classifying and extracting disasters. It then outputs the extracted information to the knowledge graph (KG), for presenting connected insights. The second artifact, the disaster-support chatbot, uses a state-of-the-art Dual Intent Entity Transformer (DIET) architecture to classify user intents, and makes use of several dialogue policies for managing user conversations, as well as storing relevant information to be used in further dialogue turns. To generate responses, the chatbot uses local and official disaster-related knowledge, and infers the knowledge graph for dynamic knowledge extracted by the first artifact. According to the achieved results, our devised system is on par with the state-of-the- art on Disaster Extraction systems. Both artifacts have also been validated by field specialists, who have considered them to be valuable assets in disaster-management.Esta dissertação visa a conceção de um sistema de chatbot de apoio a desastres, com a capacidade de aumentar a resiliência dos cidadãos e socorristas nestes cenários, através da recolha e processamento de informação de fontes de crowdsensing, e informar os seus utilizadores com conhecimentos relevantes sobre os desastres detetados, e como lidar com eles. Este sistema é composto por dois artefactos que interagem através de uma base de conhecimento baseada em grafos. O primeiro artefacto é um sistema de extração de conhecimento relacionado com desastres, que utiliza redes sociais como forma de explorar o conceito humans as sensors. Este artefacto consiste numa sequência de ferramentas de processamento de língua natural, e uma mistura de redes neuronais convolucionais e modelos baseados em léxicos, para classificar e extrair informação sobre desastres. A informação extraída é então passada para o grafo de conhecimento. O segundo artefacto, o chatbot de apoio a desastres, utiliza uma arquitetura Dual Intent Entity Transformer (DIET) para classificar as intenções dos utilizadores, e faz uso de várias políticas de diálogo para gerir as conversas, bem como armazenar informação chave. Para gerar respostas, o chatbot utiliza conhecimento local relacionado com desastres, e infere o grafo de conhecimento para extrair o conhecimento inserido pelo primeiro artefacto. De acordo com os resultados alcançados, o nosso sistema está ao nível do estado da arte em sistemas de extração de informação sobre desastres. Ambos os artefactos foram também validados por especialistas da área, e considerados um contributo significativo na gestão de desastres

Review article: Detection of actionable tweets in crisis events

Messages on social media can be an important source of information during crisis situations. They can frequently provide details about developments much faster than traditional sources (e.g., official news) and can offer personal perspectives on events, such as opinions or specific needs. In the future, these messages can also serve to assess disaster risks. One challenge for utilizing social media in crisis situations is the reliable detection of relevant messages in a flood of data. Researchers have started to look into this problem in recent years, beginning with crowdsourced methods. Lately, approaches have shifted towards an automatic analysis of messages. A major stumbling block here is the question of exactly what messages are considered relevant or informative, as this is dependent on the specific usage scenario and the role of the user in this scenario. In this review article, we present methods for the automatic detection of crisis-related messages (tweets) on Twitter. We start by showing the varying definitions of importance and relevance relating to disasters, leading into the concept of use case-dependent actionability that has recently become more popular and is the focal point of the review paper. This is followed by an overview of existing crisis-related social media data sets for evaluation and training purposes. We then compare approaches for solving the detection problem based (1) on filtering by characteristics like keywords and location, (2) on crowdsourcing, and (3) on machine learning technique. We analyze their suitability and limitations of the approaches with regards to actionability. We then point out particular challenges, such as the linguistic issues concerning social media data. Finally, we suggest future avenues of research and show connections to related tasks, such as the subsequent semantic classification of tweets

Authenticity of Geo-Location and Place Name in Tweets

The place name and geo-coordinates of tweets are supposed to represent the possible location of the user at the time of posting that tweet. However, our analysis over a large collection of tweets indicates that these fields may not give the correct location of the user at the time of posting that tweet. Our investigation reveals that the tweets posted through third party applications such as Instagram or Swarmapp contain the geo-coordinate of the user specified location, not his current location. Any place name can be entered by a user to be displayed on a tweet. It may not be same as his/her exact location. Our analysis revealed that around 12% of tweets contains place names which are different from their real location. The findings of this research can be used as caution while designing location-based services using social media

Identifying and Processing Crisis Information from Social Media

Social media platforms play a crucial role in how people communicate, particularly during crisis situations such as natural disasters. People share and disseminate information on social media platforms that relates to updates, alerts, rescue and relief requests among other crisis relevant information. Hurricane Harvey and Hurricane Sandy saw over tens of millions of posts getting generated, on Twitter, in a short span of time. The ambit of such posts spreads across a wide range such as personal and official communications, and citizen sensing, to mention a few. This makes social media platforms a source of vital information to different stakeholders in crisis situations such as impacted communities, relief agencies, and civic authorities. However, the overwhelming volume of data generated during such times, makes it impossible to manually identify information relevant to crisis. Additionally, a large portion of posts in voluminous streams is not relevant or bears minimal relevance to crisis situations. This has steered much research towards exploring methods that can automatically identify crisis relevant information from voluminous streams of data during such scenarios. However, the problem of identifying crisis relevant information from social media platforms, such as Twitter, is not trivial given the nature of unstructured text such as short text length and syntactic variations among other challenges. A key objective, while creating automatic crisis relevancy classification systems, is to make them adaptable to a wide range of crisis types and languages. Many related approaches rely on statistical features which are quantifiable properties and linguistic properties of the text. A general approach is to train the classification model on labelled data acquired from crisis events and evaluate on other crisis events. A key aspect missing from explored literature is the validity of crisis relevancy classification models when applied to data from unseen types of crisis events and languages. For instance, how would the accuracy of a crisis relevancy classification model, trained on earthquake type of events, change when applied to flood type of events. Or, how would a model perform when trained on crisis data in English but applied to data in Italian. This thesis investigates these problems from a semantics perspective, where the challenges posed by diverse types of crisis and language variations are seen as the problems that can be tackled by enriching the data semantically. The use of knowledge bases such as DBpedia, BabelNet, and Wikipedia, for semantic enrichment of data in text classification problems has often been studied. Semantic enrichment of data through entity linking and expansion of context via knowledge bases can take advantage of connections between different concepts and thus enhance contextual coherency across crisis types and languages. Several previous works have focused on similar problems and proposed approaches using statistical features and/or non-semantic features. The use of semantics extracted through knowledge graphs has remained unexplored in building crisis relevancy classifiers that are adaptive to varying crisis types and multilingual data. Experiments conducted in this thesis consider data from Twitter, a micro-blogging social media platform, and analyse multiple aspects of crisis data classification. The results obtained through various analyses in this thesis demonstrate the value of semantic enrichment of text through knowledge graphs in improving the adaptability of crisis relevancy classifiers across crisis types and languages, in comparison to statistical features as often used in much of the related work