Problems and Solutions in Knowledge Transfer

A central feature of innovation systems is that innovation arises from interaction between organizational units. This requires 'cognitive distance' that is sufficiently large to yield novelty of combinations, but not too large for mutual understanding. Two problems and solutions in the transfer of knowledge, especially to small firms, are identified and discussed. There is a problem not only of expressing tacit knowledge, but also of absorbing new knowledge when it needs to replace existing tacit knowledge. Next to issues of learning or competence development there are also issues of governance, in the management of relational risk of dependence and spillover. The analysis yields a number of tasks and functions for regional systems of innovation.knowledge transfer;regional innovation systems;small business;technology policy

Links in the Knowledge Journey of an Idea to Innovation: A Study in the Context of Development of Customized Cartons

This paper identifies and analyses the links in the knowledge journey of an idea to innovation. It tracks the links in the development of customized cartons for packaging tomatoes. The trigger points for the innovation, the milestones crossed by the innovator, the interaction with agencies and actors in the environment, the interests and responses of the agencies and the actors, and the final outcomes were identified. Based on analysis, it conceptualises a model of knowledge journey and develops suggestions for innovators and innovation associates. The suggestions are in the areas of responding to innovation triggering points, learning and leveraging on what is possible and happening, adapting to the constraints of the innovation associates and building flexible systems and structures.

Service Value Chains and Effects of Scale

This paper generalizes Porter’s notion of the value chain for the analysis of service industries. The generalization entails that the flow and the physical transformation and assembly of goods that are characteristic of manufacturing are generalized into flows and transformation of data and flows and transformation of the physical and mental condition of people that are characteristic of many service industries. Utility is generalized from utilities of forms and function of goods, characteristic of manufacturing, to utilities of time, place, convenience, speed, safety, entertainment, physical and mental wellbeing, knowledge and mental capacity, funding and assurance. The analysis yields a categorization of industries according to central features of the value adding process. Here, the analysis is used to identify sources of (in)efficiency of scale, scope and experience, along the value chain.Service industries;production structure;economy of scale

Evaluation, Learning and Change in Research and Development Organizations: Concepts, Experiences, and Implications for the CGIAR

learning, Evaluation, Change, ISNAR, research, CGIAR, development, Agricultural and Food Policy, Food Security and Poverty, Research and Development/Tech Change/Emerging Technologies,

Knowledge Management Practice at a Bulgarian Bank: A Case Study

This paper reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM processes can be further improved. The Bank's KM activities have been studied using observations, interviews and informal discussions for data collection. Findings were compared and contrasted with existing literature in similar contexts. Although rudiments of knowledge sharing are evident from the KM activities in different departments of the bank, the limitations such as resistance to change of the implemented KM systems are impeding the effectiveness of the knowledge management process. More training and incentives are needed to increase knowledge creation and sharing. Moreover, a clearly articulated KM strategy along with success criteria and commitment and support from senior management is needed. There is a severe lack of knowledge management studies in Bulgarian context in general and Bulgarian banking sector in particular. The authors' findings will potentially help in improving knowledge sharing practice as well as provide a valuable insight into knowledge management related issues in the Bulgarian context. The findings from this research can be useful to companies from Eastern Europe and other regions in improving their knowledge sharing practice

Stages Of Discovery And Entrepreneurship

In an attempt at a systematic theory of entrepreneurship, this paper connects various literatures, from economics and business. In economics, there are many notions of entrepreneurship, some of which seem to contradict each other. For example, there are notions of entrepreneurship as an equilibrating and as a disequilibrating force. In this paper, these differences are connected with the issue of exploitation and exploration from the business literature. The question is how one can explore while maintaining exploitation. For this, a cycle of discovery has been proposed, with stages of equilibration and disequilibration which build on each other, in process where exploitation leads to exploration. It is proposed that different notions of entrepreneurship can be associated with different stages of that cycle. In this way, different types of entrepreneurship complement each other in an ongoing process of discovery.entrepreneurship;innovation;organizational learning;discovery

Intelligent policy making? Key actors' perspectives on the development and implementation of a national early years' initiative

Increased political enthusiasm for evidence-based policy and action has re-ignited interest in the use of evidence within political and practitioner networks. Theories of evidence-based policy making and practice are being re-considered in an attempt to better understand the processes through which knowledge translation occurs. Understanding how policy develops, and practice results, has the potential to facilitate effective evidence use. Further knowledge of the factors which shape healthcare delivery and their influence in different contexts is needed.<p></p> This paper explores the processes involved in the development of a complex intervention in Scotland's National Health Service (NHS). It uses a national oral health programme for children (Childsmile) as a case study, drawing upon key actors' perceptions of the influence of different drivers (research evidence, practitioner knowledge and values, policy, and political and local context) to programme development. Framework analysis is used to analyse stakeholder accounts from in-depth interviews. Documentary review is also undertaken.<p></p> Findings suggest that Childsmile can be described as an ‘evidence-informed’ intervention, blending available research evidence with knowledge from practitioner experience and continual learning through evaluation, to plan delivery. The importance of context was underscored, in terms of the need to align with prevailing political ideology and in the facilitative strength of networks within the relatively small public health community in Scotland. Respondents' perceptions support several existing theoretical models of translation, however no single theory offered a comprehensive framework covering all aspects of the complex processes reported. Childsmile's use of best available evidence and on-going contribution to knowledge suggest that the programme is an example of intelligent policy making with international relevance.<p></p&gt

Stylistic Creativity in the Utilization of Management Tools

We analyze the role of management instruments in the development of collective activity and in the dynamics of organization, recurring to pragmatic and semiotic theories. In dualist representation-based theories (rationalism, cognitivism), instruments are seen as symbolic reflections of situations, which enable actors to translate their complex concrete activities into computable models. In interpretation-based theories (pragmatism, theory of activity, situated cognition), instruments are viewed as signs interpreted by actors to make sense of their collective activity, in an ongoing and situated manner. Instruments combine objective artefacts and interpretive schemes of utilization. They constrain interpretation and utilization, but do not completely determine them: they define genus (generic classes) of collective activity, but they leave space for individual or local interpretive schemes and stylistic creation in using them. A major part of organizational dynamics takes place in the permanent interplay between instrumental genus and styles. Whereas representation-based theories can be acceptable approximations in stable and reasonably simple organizational settings, interpretation-based theories make uncertain and complex situations more intelligible. They view emotions and creativity as a key part of the interpretive process, rather than as external biases of a rational modelling process. For future research, we wish to study how interpretation-based theories should impact managerial practices and improve, not only intelligibility, but also actionability of instruments and situations.Collective Activity; Genus; Instruments; Interpretation; Management Instruments; Performance Management; Pragmatism; Semiotics; Style

Recognising the importance of "Tacit" skills of the construction worker in a knowledge environment

Construction knowledge workers and their tacit knowledge skills in particular are still considered to be relatively unexplored. Hence, proper understanding and management of this resource is of immense importance for better performance of the industry as a whole. The paper stresses the value of the knowledge worker and their tacit knowledge skills in construction and highlights the importance of skills, training and development of construction workers. Selecting right human resource policies and ensuring knowledge supportive culture are highlighted as two dimensions in construction knowledge worker development. This paper argues that this provides a valid basis to embrace the concept of knowledge worker and the importance of tacit knowledge skills at all levels within construction organisations