CUshop: A Simulated Shopping Environment Fostering Consumer-Centric Packaging Design & Testing

Consumer product packaging provides product damage protection, extends product shelf life, and communicates product usage instructions to the consumer. Its collective contribution to the waste stream is notorious, but its role in product salability is much less understood. Consumers now make the majority of product purchase decisions while present at the shelf, and since they do it very quickly (within 5-8 seconds), and do not appear to adhere to strong brand loyalty as was once more common, packaging (and more specifically, its aesthetics and contrast with its competitors) plays a dominant role in the decision-making process. It is difficult, however, to measure and predict the effectiveness of package design via empirical consumer response testing, and even more challenging to seamlessly integrate consumer response measures into the package design process. The key to meaningful measurement of consumer behavior in the package design process is immersion of the consumer in a convincing environment that elicits natural shopping behavior. While an actual retail store offers the most realistic environment, controlling experimental conditions in this setting is problematic. An artificial simulation of such an environment is desirable for reasons of efficiency, cost, and flexibility. CUshop, a unique laboratory mixing physical store elements with those akin to virtual reality simulation, is introduced. The laboratory has been created with the goal of priming participants into a shopping context, or shopping frame of mind, prompting realistic consumer behavior that can be measured and studied via objective forms of measurement (e.g., eye tracking)

A Review of Consumer-Facing Digital Technologies Across Different Types of Fashion Store Formats

Several current trends in the fashion retail and marketing landscape are associated with the ongoing digital revolution, including the increasing tendency for fashion retailers to adopt consumer-facing digital technologies across their online and physical store formats. Such technology helps improve the store environment by conferring a more engaging and stimulating shopping experience for consumers. This chapter provides a review of existing literature, supported by relevant industry reports and current examples from key players in the fashion retail sector, to provide a comprehensive analysis of different types of consumer-facing digital technology in various fashion store formats and how they impact on the overall shopping experience. The authors review a number of technologies including interactive touchscreens, RFID tags, beacon technology, magic mirrors and mobile apps, and consider how they are implemented in online stores, digitally enhanced stores, brand stores and pop-up stores in the fashion sector

Preference in the harried eye of the beholder: the effect of time pressure and task motivation.

We report a study in which eye tracking data were gathered to examine the impact of time-pressure and task motivation on the flow of visual attention during choice processing from a naturalistic stimulus-based product display. We find patterns of adaptation of visual attention to time pressure in terms of acceleration, filtration, and strategy shift that have not been reported previously. In addition we find, regardless of condition, strong correlation's between visual attention to the brands in the choice set and preference for the brands. Results are discussed in terms of strategic and non-strategic information acquisition during stimulus-based choice, and implications for attention theory are offered.

Visual attention during brand choice: an eye-fixation analysis.

Measures derived from eye-movement data reveal that during brand choice consumers adapt to time pressure by accelerating information, by filtering information and by changing their information acquisation strategy. In addition, consumers with high task motivation filter brand information less and pictorial information more. Consumers under time pressure filter textual ingredients information more, and pictoral information less. The results of multi-level logistic regression analysis reveal that the chosen brand is involved in significantly more intra-brand and inter-brand saccades than non-chosen brands, independent of time pressure and task motivation conditions. Implications for the theory of consumer attention and for pretesting of packaging ans shelf lay-outs are offered.

Past, present, and future research on self-service merchandising: A co-word and text mining approach

Purpose This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related subdomains/themes. Design/methodology/approach This study sourced 657 merchandising-related articles published since 1960, from the Scopus database and 425 from Web of Science. After processing and normalizing the data, this study performed co-word and thematic network analyses. Taking a text mining approach, this study used topic modeling to identify a set of coherent topics characterized by the keywords of the articles. Findings This study identified the following merchandising-related themes: branding, retail, consumer, behavior, modeling, textile and clothing industry and visual merchandising. Although visual merchandising was the first type of merchandising to be used in-store, only recently has it become an emerging topic in the academic literature. There has been a further trend over the past decade to understand the adoption of simulation technology, such as computer-aided design, particularly in supply chain management in the clothing industry. These and other findings contribute to the discussion of the merchandising concept, approached from an evolutionary perspective. Research limitations/implications The conclusions of this study hold implications at the intersection of merchandising, sectors, new technologies, research methodologies and merchandising-practitioner education. Research trends suggest that, in the future, virtual reality and augmented reality using neuroscientific methods will be applied to the e-merchandising context. Practical implications The different dimensions of merchandising can be used to leverage store managers’ decision-making process toward an integrated store-management strategy. In particular, by adopting loyalty merchandising tactics, the store can generate emotional attachment among consumers, who will perceive its value and services as unique, thanks to merchandising items designed specifically with that aim in mind. The stimulation of unplanned purchases, the strategic location of products and duration of each merchandising activity in the store, the digitalization of merchandising and the application of findings from neuroscience studies are some of the most relevant practical applications. Originality/value This study provides the first-ever longitudinal review of the state of the art in merchandising research, taking a holistic perspective of this field of knowledge spanning a 60-year period. The work makes a valuable contribution to the development of the marketing discipline.info:eu-repo/semantics/acceptedVersio

Past, present, and future research on self-service merchandising: A co-word and text mining approach

Purpose: This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related subdomains/themes. Design/methodology/approach: We sourced 657 merchandising-related articles published since 1960, from the Scopus database and 425 from Web of Science. After processing and normalizing the data, we performed co-word and thematic network analyses. Taking a text mining approach, we used topic modeling to identify a set of coherent topics characterized by the keywords of the articles. Findings: We identified the following merchandising-related themes: branding, retail, consumer, behavior, modeling, textile and clothing industry, and visual merchandising. Although visual merchandising was the first type of merchandising to be used in-store, only recently has it become an emerging topic in the academic literature. There has been a further trend over the last decade to understand the adoption of simulation technology, such as computer-aided design, particularly in supply chain management in the clothing industry. These and other findings contribute to our discussion of the merchandising concept, approached from an evolutionary perspective. Research limitations/implications: The conclusions of the study hold implications at the intersection of merchandising, sectors, new technologies, research methodologies, and merchandising-practitioner education. Research trends suggest that, in the future, virtual reality and augmented reality using neuroscientific methods will be applied to the emerchandising context. Practical implications: The different dimensions of merchandising can be used to leverage store managers’ decision-making process toward an integrated store-management strategy. In particular, by adopting loyalty merchandising tactics, the store can generate emotional attachment among consumers, who will perceive its value and services as unique, thanks to merchandising items designed specifically with that aim in mind. The stimulation of unplanned purchases, the strategic location of products and duration of each merchandising activity in the store, the digitalization of merchandising, and the application of findings from neuroscience studies are some of the most relevant practical applications. Originality/value: The study provides the first-ever longitudinal review of the state of the art in merchandising research, taking a holistic perspective of this field of knowledge spanning a 60-year period. The work makes a valuable contribution to the development of the marketing discipline

Balancing branding and sales - The content strategist dilemma

This research strives to examine the impact of online brand communication on the content strategy of a premium brand in the context of ETON e-commerce store. The secondary purpose of the study provides the insight as to why brand message affects brand content strategy through various communication modes. The research set forth brand perspective to create an in-depth understanding of the mechanisms behind the content strategy and its importance for delivering the desired brand value to the target audience. The methodology of the study includes an overall approach to research analysis structure is based on the customer journey of ETON visitors. Finally a multimodal analysis of the brand color palette, typography and imagery has enabled an in-depth examination of editorial aspects of the brand content strategy. This study clarifies the strong connection between content strategy practices and effective brand message although complex mechanisms behind effective brand communication require a deeper focus on online branding. Branding, e-commerce platform and editorial content strategy practices have devised the key aspects of the successful performance of an online store. The research results have challenged the existing practices of content strategy approach and pointed to a strong contextual relevance for successful online brand communication tactics. Consequently, the study outcome points at a high risk of failed content delivery and ineffective brand message in the absence of data drive approach and in-depth understanding of consumer needs

Understanding the use of Virtual Reality in Marketing: a text mining-based review

The current study intends to highlight the most relevant studies in simulated realities with special attention to VR and marketing, showing how studies have evolved over time and discussing the findings. A text-mining approach using a Bayesian statistical topic model called latent Dirichlet allocation is employed to conduct a comprehensive analysis of 150 articles from 115 journals, all indexed in Web of Science. The findings reveal seven relevant topics, as well as the number of articles published over time, the authors most cited in VR papers and the leading journals in each topic. The article also provides theoretical and practical implications and suggestions for further research.info:eu-repo/semantics/acceptedVersio