A User Satisfaction Study of the London Congestion Charging e-Service

This research seeks to measure citizen satisfaction with the electronic London Congestion Charging (LCC) payment system offered by Transport For London (TFL) in the United Kingdom (UK). The paper reports on the findings of a survey of 500 users of the TFL LCC online payment system. Satisfaction is measured using the four dimensions from the COBRA framework 0that comprise the cost, opportunity, benefits and risk assessment constructs. The results show that most citizens using the LCC electronic service are satisfied with the service and that the service meets their essential needs. The paper also presents the results of qualitative feedback obtained from the participants that can be used to determine the areas that need further improvement in the current electronic LCC electronic-service (e-service) system and potential influences on user satisfaction

A visual analytics approach for visualisation and knowledge discovery from time-varying personal life data

A thesis submitted to the University of Bedfordshire, in ful filment of the requirements for the degree of Doctor of PhilosophyToday, the importance of big data from lifestyles and work activities has been the focus of much research. At the same time, advances in modern sensor technologies have enabled self-logging of a signi cant number of daily activities and movements. Lifestyle logging produces a wide variety of personal data along the lifespan of individuals, including locations, movements, travel distance, step counts and the like, and can be useful in many areas such as healthcare, personal life management, memory recall, and socialisation. However, the amount of obtainable personal life logging data has enormously increased and stands in need of effective processing, analysis, and visualisation to provide hidden insights owing to the lack of semantic information (particularly in spatiotemporal data), complexity, large volume of trivial records, and absence of effective information visualisation on a large scale. Meanwhile, new technologies such as visual analytics have emerged with great potential in data mining and visualisation to overcome the challenges in handling such data and to support individuals in many aspects of their life. Thus, this thesis contemplates the importance of scalability and conducts a comprehensive investigation into visual analytics and its impact on the process of knowledge discovery from the European Commission project MyHealthAvatar at the Centre for Visualisation and Data Analytics by actively involving individuals in order to establish a credible reasoning and effectual interactive visualisation of such multivariate data with particular focus on lifestyle and personal events. To this end, this work widely reviews the foremost existing work on data mining (with the particular focus on semantic enrichment and ranking), data visualisation (of time-oriented, personal, and spatiotemporal data), and methodical evaluations of such approaches. Subsequently, a novel automated place annotation is introduced with multilevel probabilistic latent semantic analysis to automatically attach relevant information to the collected personal spatiotemporal data with low or no semantic information in order to address the inadequate information, which is essential for the process of knowledge discovery. Correspondingly, a multi-signi ficance event ranking model is introduced by involving a number of factors as well as individuals' preferences, which can influence the result within the process of analysis towards credible and high-quality knowledge discovery. The data mining models are assessed in terms of accurateness and performance. The results showed that both models are highly capable of enriching the raw data and providing significant events based on user preferences. An interactive visualisation is also designed and implemented including a set of novel visual components signifi cantly based upon human perception and attentiveness to visualise the extracted knowledge. Each visual component is evaluated iteratively based on usability and perceptibility in order to enhance the visualisation towards reaching the goal of this thesis. Lastly, three integrated visual analytics tools (platforms) are designed and implemented in order to demonstrate how the data mining models and interactive visualisation can be exploited to support different aspects of personal life, such as lifestyle, life pattern, and memory recall (reminiscence). The result of the evaluation for the three integrated visual analytics tools showed that this visual analytics approach can deliver a remarkable experience in gaining knowledge and supporting the users' life in certain aspects

AI-assisted patent prior art searching - feasibility study

This study seeks to understand the feasibility, technical complexities and effectiveness of using artificial intelligence (AI) solutions to improve operational processes of registering IP rights. The Intellectual Property Office commissioned Cardiff University to undertake this research. The research was funded through the BEIS Regulators’ Pioneer Fund (RPF). The RPF fund was set up to help address barriers to innovation in the UK economy

Designing an Adaptive Interface: Using Eye Tracking to Classify How Information Usage Changes Over Time in Partially Automated Vehicles

While partially automated vehicles can provide a range of benefits, they also bring about new Human Machine Interface (HMI) challenges around ensuring the driver remains alert and is able to take control of the vehicle when required. While humans are poor monitors of automated processes, specifically during ‘steady state’ operation, presenting the appropriate information to the driver can help. But to date, interfaces of partially automated vehicles have shown evidence of causing cognitive overload. Adaptive HMIs that automatically change the information presented (for example, based on workload, time or physiologically), have been previously proposed as a solution, but little is known about how information should adapt during steady-state driving. This study aimed to classify information usage based on driver experience to inform the design of a future adaptive HMI in partially automated vehicles. The unique feature of this study over existing literature is that each participant attended for five consecutive days; enabling a first look at how information usage changes with increasing familiarity and providing a methodological contribution to future HMI user trial study design. Seventeen participants experienced a steady-state automated driving simulation for twenty-six minutes per day in a driving simulator, replicating a regularly driven route, such as a work commute. Nine information icons, representative of future partially automated vehicle HMIs, were displayed on a tablet and eye tracking was used to record the information that the participants fixated on. The results found that information usage did change with increased exposure, with significant differences in what information participants looked at between the first and last trial days. With increasing experience, participants tended to view information as confirming technical competence rather than the future state of the vehicle. On this basis, interface design recommendations are made, particularly around the design of adaptive interfaces for future partially automated vehicles

Fireground location understanding by semantic linking of visual objects and building information models

This paper presents an outline for improved localization and situational awareness in fire emergency situations based on semantic technology and computer vision techniques. The novelty of our methodology lies in the semantic linking of video object recognition results from visual and thermal cameras with Building Information Models (BIM). The current limitations and possibilities of certain building information streams in the context of fire safety or fire incident management are addressed in this paper. Furthermore, our data management tools match higher-level semantic metadata descriptors of BIM and deep-learning based visual object recognition and classification networks. Based on these matches, estimations can be generated of camera, objects and event positions in the BIM model, transforming it from a static source of information into a rich, dynamic data provider. Previous work has already investigated the possibilities to link BIM and low-cost point sensors for fireground understanding, but these approaches did not take into account the benefits of video analysis and recent developments in semantics and feature learning research. Finally, the strengths of the proposed approach compared to the state-of-the-art is its (semi -)automatic workflow, generic and modular setup and multi-modal strategy, which allows to automatically create situational awareness, to improve localization and to facilitate the overall fire understanding

Digital Preservation Services : State of the Art Analysis

Research report funded by the DC-NET project.An overview of the state of the art in service provision for digital preservation and curation. Its focus is on the areas where bridging the gaps is needed between e-Infrastructures and efficient and forward-looking digital preservation services. Based on a desktop study and a rapid analysis of some 190 currently available tools and services for digital preservation, the deliverable provides a high-level view on the range of instruments currently on offer to support various functions within a preservation system.European Commission, FP7peer-reviewe

Oblivion: Mitigating Privacy Leaks by Controlling the Discoverability of Online Information

Search engines are the prevalently used tools to collect information about individuals on the Internet. Search results typically comprise a variety of sources that contain personal information -- either intentionally released by the person herself, or unintentionally leaked or published by third parties, often with detrimental effects on the individual's privacy. To grant individuals the ability to regain control over their disseminated personal information, the European Court of Justice recently ruled that EU citizens have a right to be forgotten in the sense that indexing systems, must offer them technical means to request removal of links from search results that point to sources violating their data protection rights. As of now, these technical means consist of a web form that requires a user to manually identify all relevant links upfront and to insert them into the web form, followed by a manual evaluation by employees of the indexing system to assess if the request is eligible and lawful. We propose a universal framework Oblivion to support the automation of the right to be forgotten in a scalable, provable and privacy-preserving manner. First, Oblivion enables a user to automatically find and tag her disseminated personal information using natural language processing and image recognition techniques and file a request in a privacy-preserving manner. Second, Oblivion provides indexing systems with an automated and provable eligibility mechanism, asserting that the author of a request is indeed affected by an online resource. The automated ligibility proof ensures censorship-resistance so that only legitimately affected individuals can request the removal of corresponding links from search results. We have conducted comprehensive evaluations, showing that Oblivion is capable of handling 278 removal requests per second, and is hence suitable for large-scale deployment