Stimulating Personal Development and Knowledge Sharing

Koper, R., Stefanov, K., & Dicheva, D. (Eds.) (2009). Proceedings of the 5th International TENCompetence Open Workshop "Stimulating Personal Development and Knowledge Sharing". October, 30-31, 2008, Sofia, Bulgaria: TENCompetence Workshop.The fifth open workshop of the TENCompetence project took place in Sofia, Bulgaria, from 30th to 31st October 2008. These proceedings contain the papers that were accepted for publication by the Program Committee.The work on this publication has been sponsored by the TENCompetence Integrated Project that is funded by the European Commission's 6th Framework Programme, priority IST/Technology Enhanced Learning. Contract 027087 [http://www.tencompetence.org

Using information visualization techniques to support web service discovery

The increasing number of web services published over the Web highlights the need for an effective method for users to find appropriate web services. Existing web service discovery methods do not effectively aid a user in finding suitable web services. The current methods provide textual lists of web services that the user is required to explore and manually evaluate. Thus, these methods lead to time-consuming and ineffective web service discovery. The aim of this research was to investigate using information visualization (IV) techniques to effectively support web service discovery. The node-and-link network IV technique was selected as the most appropriate IV technique to visualize web service collections. A prototype, called SerViz, was developed as a tool for interactive visualization of web service collections incorporating the node-and-link IV technique and an alphabetical list-based technique. SerViz used the Programmable Web web service collection as the sample web service collection. A usability evaluation was conducted to compare these techniques. Ninety percent of participants preferred the network IV technique for visualizing web service collections. The network IV technique was also faster for browsing. Several usability problems were identified with the network IV technique. This motivated a need for implementing an alternative IV technique in SerViz. The node-and-link tree IV technique was selected as it was more structured than the network IV technique. A usability evaluation was conducted to compare the network and tree IV techniques. Participants slightly preferred the tree IV technique as the technique to visualize web service collections. The tree IV technique was faster for browsing the web service collection while the network IV technique was faster for searching and filtering. This research has determined that IV techniques can be used to effectively support web service discovery. Future work will involve using IV techniques to support collaborative web service discovery. Keywords: Web Service Discovery, Information Visualization, Web Service Collections, Information Visualization Techniques

Information visualization for the people

Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Comparative Media Studies, 2008.Includes bibliographical references (p. 85-89).The design of information visualization, defined as the interactive, graphical presentation of data, is on the verge of a significant paradigm shift brought on by the continued maturation of the Information Age. Its traditional role as a scientific tool deployed by rigorous data analysts is in the process of expanding to include more mainstream uses and users, reflecting fundamental changes to the role of information and data in our increasingly digital society. However, visualization design theory remains rooted in earlier conceptions of its use, largely ignoring the needs of this new, non-expert audience. Accordingly, this thesis attempts to re-contextualize information visualization as a public-facing practice, and explores ways in which its design can shift from being described as "by experts, for experts" to a new characterization as "for the people."by Michael Danziger.S.M

In Our Blood: Mapping Narrative Enactments of Leukaemia Online

Often externally invisible, and currently considered incurable, chronic lymphocytic leukaemia (CLL) presents with variable progression outcomes from indolent, through actively progressive, to terminal in some cases. Diagnosed with CLL myself, and having learned much of what I know about my disease online, this virtual ethnography triangulates autopathographic narrative with object oriented philosophies to map digital narrative circulations relating to the disease. Observing that key CLL online support sites function as hubs within complex networks connecting through to a variety of narrative enactments of CLL, this thesis draws on Actor-Network-Theory (ANT) throughout to explore and explain these narrative phenomena. The work shows that stories relating to CLL circulate in differing forms across networks peopled with varied actors (both human and non-human artefacts), key among which is the informed, connected and empowered ‘e-patient’. These digital actors mobilize a wealth of information from translations of the complex evolving science pushing the boundaries of biomedical understanding and treatment, to sharing the daily effects of living with a cancer whose sufferers record exceptionally low emotional well-being. By exploring the intersection of circulating narratives of a single disease online from a perspective of their material rather than representational effects, I locate them as inscriptions of the practices enacted by the individuals, organizations and institutions producing and putting them into circulation. In doing so, I argue that this study successfully puts into practice an innovative approach for studying disease and its narrative performances in online support and knowledge exchange networks, revealing complex networks of intersections among the multiple narrative inscriptions of CLL online. The work identifies some of the key actors and narratives engaged in that process, demonstrating some of the network effects produced when they come together. Notable among the multiple effects generated through these complex assemblages of collaborative narrative circulation in online communities are changing patterns of knowledge exchange in clinical relationships, an over-arching potential for a variety of forms of patient empowerment, and the emergence of new open and generative forms of digital pathographies

Visualisation des résultats de recherche classifiés en contexte de recherche d’information exploratoire : une évaluation d’utilisabilité

La recherche d’information exploratoire sur le Web présente des défis cognitifs en termes de stratégies cognitives et de tactiques de recherche. Le modèle « question-réponse » des moteurs de recherche actuels est inadéquat pour faciliter les stratégies de recherche d’information exploratoire, assimilables aux stratégies cognitives de l’apprentissage. La visualisation des résultats de recherche est un dispositif qui possède des propriétés graphiques et interactives pertinentes pour le traitement de l’information et l’utilisation de la mémoire et, plus largement de la cognition humaine. Plusieurs recherches ont été menées dans ce contexte de recherche d’information exploratoire, mais aucune n’a distinctement isolé le facteur graphique et interactif de la « visualisation » au sein de son évaluation. L’objectif principal de cette thèse est de vérifier si la visualisation des résultats en contexte de recherche d’information exploratoire témoigne des avantages cognitifs et interactifs pressentis selon ses présupposés théoriques. Pour décrire et déterminer la valeur ajoutée de la visualisation des résultats de recherche dans un contexte de recherche d’information exploratoire sur le Web, cette recherche propose de mesurer son utilisabilité. En la comparant selon les mêmes critères et indicateurs à une interface homologue textuelle, nous postulons que l’interface visuelle atteindra une efficacité, efficience et satisfaction supérieure à l’interface textuelle, dans un contexte de recherche d’information exploratoire. Les mesures objectives de l’efficacité et de l’efficience reposent principalement sur l’analyse des traces de l’interaction des utilisateurs, leur nombre et leur durée. Les mesures subjectives attestant de la satisfaction procurée par l’usage du système dans ce contexte repose sur la perception des utilisateurs par rapport à des critères de perception de la facilité d’utilisation et de l’utilité de l’interface testée et par rapport à des questions plus large sur l’expérience de recherche vécue. Un questionnaire et un entretien ont été passés auprès de chacun des vingt-trois répondants. Leur session de recherche a aussi été enregistré par un logiciel de capture vidéo d’écran. Sur les données des vingt-trois utilisateurs divisés en deux groupes, l’analyse statistique a révélé de faibles différences significatives entre les deux interfaces. Selon les mesures effectuées, l’interface textuelle s’est révélée plus efficace en terme de rappel et de pertinence ; et plus efficiente pour les durées de la recherche d’information. Sur le plan de la satisfaction, les interfaces ont été appréciées toutes deux posivitivement, ne permettant pas de les distinguer pour la grande majorité des métriques. Par contre, au niveau du comportement interactif, des différences notables ont montré que les utilisateurs de l’interface visuelle ont réalisé davantage d’interactions de type exploratoire, et ont procédé à une collecte sélective des résultats de recherche. L’analyse statistique et de contenu sur le critère de l’expérience vécue a permis de démontrer que la visualisation offre l’occasion à l’utilisateur de s’engager davantage dans le processus de recherche d’information en raison de l’impact positif de l’esthétique de l’interface visuelle. De plus, la fonctionnalité de classification a été perçue de manière ambivalente, divisant les candidats peu importe l’interface testée. Enfin, l’analyse des verbatims des « visuelle » a permis d’identifier le besoin de fonctionnalités de rétroaction de l’utilisateur afin de pouvoir communiquer le besoin d’information ou sa pondération des résultats ou des classes, grâce à des modalités interactives de manipulation directe des classes sur un espace graphique.Conducting exploratory searches on the web presents a number of cognitive difficulties as regards search strategies and tactics. The “question-response” model used by the available search engines does not respond adequately to exploratory searches, which are akin to cognitive learning strategies. Visualising search results involves graphic and interactive properties for presenting information that are pertinent for processing and using information, as well as for remembering and, more broadly, for human cognition. Many studies have been conducted in the area of exploratory searches, but none have focussed specifically on the graphic and interactive features of visualisation in their analysis. The principal objective of this thesis is to confirm whether the visualisation of results in the context of exploratory searches offers the cognitive and interactive advantages predicted by conjectural theory. In order to describe and to determine the added value of visualising search results in the context of exploratory web searches, the study proposes to measure its usability. By comparing it to a parallel text interface, using the same criteria and indicators, the likelihood of better efficiency, efficacy, and satisfaction when using a visual interface can be established. The objective measures of efficiency and efficacy are based mainly on the analysis of user interactions, including the number of these interactions and the time they take. Subjective measures of satisfaction in using the system in this context are based on user perception regarding ease of use and the usefulness of the interface tested, and on broader questions concerning the experience of using the search interface. These data were obtained using a questionnaire and a discussion with each participant. Statistical analysis of the data from twenty-three participants divided into two groups showed slightly significant differences between the two interfaces. Analysis of the metrics used showed that the textual interface is more efficient in terms of recall and pertinence, and more efficacious concerning the time needed to search for information. Regarding user satisfaction, both interfaces were seen positively, so that no differences emerged for the great majority of metrics used. However, as regards interactive behaviour, notable differences emerged. Participants using the visual interface had more exploratory interaction, and went on to select and collect pertinent search results. Statistical and content analysis of the experience itself showed that visualisation invites the user to become more involved in the search process, because of the positive effect of a pleasing visual interface. In addition, the classification function was perceived as ambivalent, dividing the participants no matter which interface was used. Finally, analysis of the verbatim reports of participants classed as “visual” indicated the need for a user feedback mechanism in order to communicate information needs or for weighting results or classes, using the interactive function for manipulating classes within a geographic space

A Prototype Method and Tool to Facilitate Knowledge Sharing in the New Product Development Process

New Product Development (NPD) plays a critical role in the success of manufacturing firms. Activities in the product development process are dependent on the exchange of knowledge among NPD project team members. Increasingly, many organisations consider effective knowledge sharing to be a source of competitive advantage. However, the sharing of knowledge is often inhibited in various ways. This doctoral research presents an exploratory case study conducted at a multinational physical goods manufacturer. This investigation uncovered three, empirically derived and theoretically informed, barriers to knowledge sharing. They have been articulated as the lack of an explicit definition of information about the knowledge used and generated in the product development process, and the absence of mechanisms to make this information accessible in a multilingual environment and to disseminate it to NPD project team members. Collectively, these barriers inhibit a shared understanding of product development process knowledge. Existing knowledge management methodologies have focused on the capture of knowledge, rather than providing information about the knowledge and have not explicitly addressed issues regarding knowledge sharing in a multilingual environment. This thesis reports a prototype method and tool to facilitate knowledge sharing that addresses all three knowledge sharing barriers. Initially the research set out to identify and classify new product development process knowledge and then sought to determine what information about specific knowledge items is required by project teams. Based on the exploratory case findings, an ontology has been developed that formally defines information about this knowledge and allows it to be captured in a knowledge acquisition tool, thereby creating a knowledge base. A mechanism is provided to permit language labels to be attached to concepts and relations in the ontology, making it accessible to speakers of different languages. A dissemination tool allows the ontology and knowledge base to be viewed via a Web browser client. Essentially, the ontology and mechanisms facilitate a knowledge sharing capability. Some initial validation was conducted to better understand implementation issues and future deployment of the prototype method and tool in practice

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

A descriptive user study of bilingual information seekers searching for online information to complete four tasks

This study is about the information-seeking behavior that bilingual users – specifically, native Chinese speakers whose second language is English - exhibit when performing an online search. Bilingual online searching occurs when bilingual users submit queries to search for information in two languages. This study seeks to explore the information-seeking behavior of bilingual users in an attempt to discover possible ways of improving bilingual users’ online searching experience. The study focuses on defining the characteristics of bilingual users’ information-seeking behavior on the web. This research employed questionnaire and interview methods to determine (1) The information-seeking behavior of bilingual users; (2) Language’s influence on online searching; (3) Bilingual users’ opinions on the online searching support they need. The sample was recruited from Chinese native-speaking students in Pittsburgh. The researcher found that bilingual users tend to select the language that best fits their information needs rather than doing multilingual online searching and that they used search engines as multilingual tools. The researcher also identified five types of search strategies preferred for bilingual online searching. They include: directly linking, keyword searching, browsing, comparison, and externally linking. Directly linking means that the participant has a specific website in mind so he/she just go to the website directly or search for the website in the search engine. Browsing means that they retrieved a list of resources first and browse through them. Comparison means that they obtained several search results first and compare them. Externally linking strategy means that participants link from the website they accessed originally. This is a descriptive study of users completing four specific tasks and it only emphasizes on users’ opinions about the search support given by the bilingual online searching interface

"Colearning" - Collaborative Open Learning through OER and Social Media

This chapter introduces the concept of coLearning as well as discussing how open learning networks can produce, share and reuse OER collaboratively through social media. COLEARNING OBJECTIVES The aim of this investigation is to identify new forms of collaboration, as well as strategies that can be used to make the production and adaptation processes of OER more explicit for anyone in a social network to contribute. REUSABILITY This open content is an adapted version of a conference paper for OCW conference 2012, which was created by the same authors. This chapter can be reused by: Educators who would like to create reusable OER (images, videos, maps, units) Learners who are interested in tools for reusing and adapting OER Content developers who are looking for different media to enrich OER Social network users who would like to produce and share open media conten