Using Ethical Guidelines for Defining Critical Quality Requirements of AI Solutions

Artificial Intelligence (AI) has become a fast-growing trend and an increasing number of companies are interested in developing AI solutions. Many companies have realised that black box nature of AI technologies can raise ethical questions. And they are defining ethical guidelines which can be utilised when developing AI solutions. The goal of this thesis was to explore how companies can solve potential ethical issues of AI solutions during requirements engineering activities. The main research method used in this thesis was a multiple-case study approach. Semi-structured interviews and document analysis were carried out to discover the AI ethical guidelines in three Finnish companies. The results are based on the open coding of the interview data and the ethical guidelines of the case companies. The ethical guidelines developed by the case companies focus on solving potential ethical issues like accountability, fairness, privacy, safety, security, transparency and trust. All three case companies devised ethical guideline relating to fairness, transparency and trust. To capture different views on critical ethical issues, two of the case companies recommend using multi-disciplinary development teams consisting of experts like data scientists, designers, and sociologists. The results of this thesis suggest that companies can utilise the ethical guidelines of AI solutions to identify and prioritise the essential quality requirements of AI solutions

Infrastructure as Code Strategies and Benefits in Cloud Computing

Hybrid and multicloud infrastructure implementation without automation and versioning strategy can negatively impact organizations’ productivity. Organization leaders must ensure that infrastructures are implemented using the infrastructure as code (IaC) strategy because implementation solutions, including automated and DevOps procedures, provide assets for repeatable infrastructure implementation use cases. Grounded in the disruptive innovation theory, the purpose of this qualitative pragmatic inquiry study was to explore strategies solution architects use to implement IaC architecture using repeatable assets with DevOps procedures in cloud computing. The participants were seven solution architects in the information technology (IT) industry within the United States who have successfully implemented IaC in hybrid and multicloud within the past 3 years in cloud computing with DevOps procedures. Data were collected using semi-structured interviews, a focus group, and IT industry documents. The data analysis processes were analyzed using thematic analysis Eight themes emerged: IaC benefits, IaC cloud computing models, IaC cloud service providers, IaC configuration best practices, IaC DevOps practices, IaC implementation tools, IaC Kubernetes platforms, and IT infrastructure design practices. A specific recommendation is for organizational leaders to implement the IaC approach as it offers sustaining and disruptive innovation benefits, in addition, space agencies such as the National Aeronautics and Space Administration (NASA), European Space Agency (ESA), et al., could use this study in their mission infrastructures. The implications for positive social change include the potential to make the user application offerings affordable as it supports IT innovation in hybrid and multicloud globally

Organization Global Software Development Challenges of Software Product Quality

Leaders of global software development (GSD) processes in organizations have been confronting low software product quality. Managers of these processes have faced challenges that have been affecting customer satisfaction and that have resulted in negative social impacts on public safety, business financial performance, and global economic stability. The purpose of this qualitative exploratory multiple case study was to discover a common understanding shared by managers in Canadian GSD organizations of how to meet software product quality goals and enhance customer satisfaction. The conceptual framework for the study was based on Deming\u27s 14 principles of quality management. The purposeful sample included 30 knowledgeable participants who worked in Canada as GSD managers. Semistructured interviews conducted through telephone and audioconference tools, along with the review of related documents, were used to gather data. Eight themes emerged from the data analysis: developing a clear purpose and work principles, improving processes and employee skills, developing adequate personnel management strategies, promoting autonomy and personal worker development, formulating life cycle and development techniques, identifying challenges, formulating solutions, and focusing on product quality. The research findings have implications for positively influencing social change through the provision of methods and process knowledge to GSD organizational leaders. This information consists of best management and industry practices that can be applied to achieve software product quality and customer satisfaction, create management systems, maintain a competitive advantage, and prevent global software development project failures

Factors Affecting the Accessibility of IT Artifacts : A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact.© 2022 by the Association for Information Systems. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the Association for Information Systems must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists requires prior specific permission and/or fee. Request permission to publish from: AIS Administrative Office, P.O. Box 2712 Atlanta, GA, 30301-2712 Attn: Reprints are via e-mail from [email protected]=vertaisarvioitu|en=peerReviewed

Factors Affecting the Accessibility of IT Artifacts: A Systematic Review

Accessibility awareness and development have improved in the past two decades, but many users still encounter accessibility barriers when using information technology (IT) artifacts (e.g., user interfaces and websites). Current research in information systems and human-computer interaction disciplines explores methods, techniques, and factors affecting the accessibility of IT artifacts for a particular population and provides solutions to address these barriers. However, design realized in one solution should be used to provide accessibility to the widest range of users, which requires an integration of solutions. To identify the factors that cause accessibility barriers and the solutions for users with different needs, a systematic literature review was conducted. This paper contributes to the existing body of knowledge by revealing (1) management- and development-level factors, and (2) user perspective factors affecting accessibility that address different accessibility barriers to different groups of population (based on the International Classification of Functioning by the World Health Organization). Based on these findings, we synthesize and illustrate the factors and solutions that need to be addressed when creating an accessible IT artifact

Technical Debt: An empirical investigation of its harmfulness and on management strategies in industry

Background: In order to survive in today\u27s fast-growing and ever fast-changing business environment, software companies need to continuously deliver customer value, both from a short- and long-term perspective. However, the consequences of potential long-term and far-reaching negative effects of shortcuts and quick fixes made during the software development lifecycle, described as Technical Debt (TD), can impede the software development process.Objective: The overarching goal of this Ph.D. thesis is twofold. The first goal is to empirically study and understand in what way and to what extent, TD influences today’s software development work, specifically with the intention to provide more quantitative insight into the field. Second, to understand which different initiatives can reduce the negative effects of TD and also which factors are important to consider when implementing such initiatives.Method: To achieve the objectives, a combination of both quantitative and qualitative research methodologies are used, including interviews, surveys, a systematic literature review, a longitudinal study, analysis of documents, correlation analysis, and statistical tests. In seven of the eleven studies included in this Ph.D. thesis, a combination of multiple research methods are used to achieve high validity.Results: We present results showing that software suffering from TD will cause various negative effects on both the software and the developing process. These negative effects are illustrated from a technical, financial, and a developer’s working situational perspective. These studies also identify several initiatives that can be undertaken in order to reduce the negative effects of TD.Conclusion: The results show that software developers report that they waste 23% of their working time due to experiencing TD and that TD required them to perform additional time-consuming work activities. This study also shows that, compared to all types of TD, architectural TD has the greatest negative impact on daily software development work and that TD has negative effects on several different software quality attributes. Further, the results show that TD reduces developer morale. Moreover, the findings show that intentionally introducing TD in startup companies can allow the startups to cut development time, enabling faster feedback and increased revenue, preserve resources, and decrease risk and thereby contribute to beneficial\ua0effects. This study also identifies several initiatives that can be undertaken in order to reduce the negative effects of TD, such as the introduction of a tracking process where the TD items are introduced in an official backlog. The finding also indicates that there is an unfulfilled potential regarding how managers can influence the manner in which software practitioners address TD

Development and Evaluation of a Sustainable e-Learning Framework for Higher Education Institutions in Malaysia

This thesis focuses on developing and evaluating a sustainable e-learning framework (SeLF) for the higher education institutions in Malaysia. A mixed methods approach was used. Data was collected through surveys from Malaysian universities to assess the characteristics of SeLF. The framework was then evaluated through expert interviews. The thesis highlights SeLF elements and their contribution to the Triple Bottom Line, facilitating sustainable e-learning and its contribution to society, the environment, and the economy