Emoji and rapport management in Spanish WhatsApp chats

Emoji are a set of pictographs available on several electronic platforms and applications, which are gradually replacing emoticons (sequences of punctuation marks representing facial expressions). Over the last decade, researchers have proposed that emoticons not only convey emotional content in computer-mediated communication, but they may also perform pragmatic functions, such as signaling the illocutionary force of the utterance (Dresner and Herring, 2010), mitigating threatening formulations (Wilson, 1993), or strengthening expressive speech acts (Skovholt et al., 2014). Despite their growing popularity, little pragmatic research to date specifically addresses emoji. The present paper bridges this gap by exploring the functions of emoji in a corpus of WhatsApp chats written in Spanish. Drawing on Spencer-Oatey's (2000, 2005) rapport management framework, the analysis shows that emoji are used across different domains in the corpus: they not only upgrade or downgrade different speech acts (illocutionary domain), as pointed out by previous research, but they also contribute to achieving a successful interaction by signaling closing sections or by helping to negotiate openings (discourse domain), as well as serving as a way to frame playful interactions (stylistic domain). This study also shows that some practices related to the use of emoji may be influenced by Spanish culture

Adult Texting in Context : Exploring Norms for Mature Users of Text-Messaging Technologies.

An online survey exploring the patterns of adult text-message use was completed by 150 traditional college age young adults ages 18-24 and 171 adults ages 25-68. Because youth traditionally are among the first group to adopt new communication technologies, much research has been conducted among the adolescent and young adult population regarding the prevalence and importance of text-messaging; however, a research deficit exists regarding adult textmessage use. Data gathered from this survey were categorized and analyzed for emergent content regarding the use of text-messaging, what roll texting plays in adult\u27s communication patterns, the sociological impact of text-messaging on survey respondents, and to examine the prevalence of this technology in adults\u27 lives

More connections, less connection: An examination of the effects of computer-mediated communication on relationships.

The impact of computer-mediated communication (CMC) on relational behavior is a topic of increasing interest to communication scholars (McQuillen, 2003; Tidwell & Walther, 2002). One of the most interesting issues that CMC raises concerns the impact of CMC on relational maintenance and development. Using dialectical theory, social exchange theory, social information processing theory, and the hyperpersonal perspective as theoretical frameworks, this study used quantitative and qualitative analyses to identity potential effects of CMC on relationships. Study 1 (n=317) examined the effects of CMC on relational closeness, satisfaction, and social support. Study 2 (n=196) explored the reasons individuals provide for privileging computer-mediated forms of communication, and the perceived effects of using CMC in relational communication. Results indicated that quality of CMC predicted increased perceptions of social support and relationship satisfaction. Results further suggested that CMC enabled participants to manage more effectively relational tensions of autonomy-connection and openness-closedness. Specifically, individuals used CMC to retain higher levels of conversational control, and to maintain greater numbers of relationships with decreased levels of investment. This paper concludes with a discussion of implications and directions for future research

Click-Enter-Send: The Relationship Experiences of People Who are Blind or Visually Impaired in Text-Based Workspaces

Companies have increasingly turned to text-based communications to recruit, hire, and manage a distributed remote workforce. For people who are blind or visually impaired, this movement presents both challenges and opportunities for attaining and retaining employment. Does the potential isolation of telework have a negative effect on workplace relationships for people who are blind or visually impaired? Does participation in text-based workspaces mitigate stereotypes and stigmatization experienced by people with visible disabilities? Using a constructivist grounded theory framework, this study explored how people who are blind or visually impaired experience relationships in text-based workspaces. Building and maintaining social connections and networks is critical for employment success, so understanding the factors at play in text-based workplace communications is key. Interviews with 18 blind or visually impaired professionals revealed a number of ways individuals connected with colleagues, cultivated professional identity, and built extended networks. This happened despite challenges from technologies and organizational processes that failed to account for employees who are visually impaired. This investigation resulted in the development of an emergent theory and a model that can advance policies and practices for employers and for employment training and support programs. This dissertation is available in open access at AURA (https://aura.antioch.edu/) and OhioLINK ETD Center (https://etd.ohiolink.edu/)

Language, artificial education, and future-making in indigenous language education

This paper examines how language-based artificial intelligence is envisaged to imagine new futures for indigenous languages. It draws on the visions, programmes, and plans of six language initiatives that are developing language technology for often-marginalised indigenous, tribal, and minority (ITM) languages, such as Gondi, Maithili, Rajasthani and Mundari, in India. We note three distinct discourses: (1) technological optimism in utilising these new opportunities by claiming space for otherwise-marginalised languages, (2) the imperative for collaborative and collective work in order to address sparse datasets, and (3) the need to negotiate the contested nature of imagining a new collective future. This paper argues that indigenous language technology is not just a technical project but a contested process of subverting linguistic hierarchy through the ‘active presencing’ of these languages. Overall, the paper emphasizes the need for a nuanced approach that recognizes the interplay between technology, language education, and broader social and political factors

Developing and Maintaining Online Romantic Relationships

The Internet has become the one of the most used ways for individuals of both sexes to meet potential mates. The purpose of the grounded theory study was to gain an understanding of the stages of development of an online romantic relationship and the motivations that impact the progression and the maintenance of relationships through asking individuals who have experienced the phenomenon about their experiences. Social penetration model, social learning theory, and the stimulus- role-value theory guided the study. Four samples of convenience were used to obtain the 20 participants, including the Walden University participant pool, 2 local universities, Match.com and Facebook. Through reviewed literature, the researcher designed the survey and interview questions. The first area explored was how online romantic relationships developed including consideration of motives, perceptions, mate selection, language, and self-expression. The other area explored how online romantic relationships were maintained, including an exploration about gender differences, differences between face-to-face and Internet relationships, and difficulties encountered. Data was placed into the NIVIVO computer software and was analyzed by the researcher. Three themes were discovered from the data including finding potential partners, communication, and maintenance. This study benefits the scientific community in providing information to further develop theories in the literature about how the internet has impacted romantic relationships. It also benefits both the individuals who use the internet to find partners and individuals who want to create new Internet dating tools that are better designed for the needs of the users. This could potentially improve the quality of life for those who are seeking life partners

Digital identities: tracing the implications for learners and learning

This is the fourth in a series of seminars, funded by the Economic and Social Research Council, to examine ‘The educational and social impact of new technologies on young people in Britain’. Its purpose is to bring together academics, policy makers and practitioners from many different backgrounds in order to consider the contexts and consequences of use of new information and communication technologies for children and young people, with a particular focus on the implications on technological change on formal and informal education. The series is coordinated by John Coleman, Ingrid Lunt, Chris Davies and myself, together with guidance from our advisory board – Keri Facer, Neil Selwyn and Ros Sutherland

The Effects of Health Care Chatbot Personas With Different Social Roles on the Client-Chatbot Bond and Usage Intentions: Development of a Design Codebook and Web-Based Study

Background The working alliance refers to an important relationship quality between health professionals and clients that robustly links to treatment success. Recent research shows that clients can develop an affective bond with chatbots. However, few research studies have investigated whether this perceived relationship is affected by the social roles of differing closeness a chatbot can impersonate and by allowing users to choose the social role of a chatbot. Objective This study aimed at understanding how the social role of a chatbot can be expressed using a set of interpersonal closeness cues and examining how these social roles affect clients’ experiences and the development of an affective bond with the chatbot, depending on clients’ characteristics (ie, age and gender) and whether they can freely choose a chatbot’s social role. Methods Informed by the social role theory and the social response theory, we developed a design codebook for chatbots with different social roles along an interpersonal closeness continuum. Based on this codebook, we manipulated a fictitious health care chatbot to impersonate one of four distinct social roles common in health care settings—institution, expert, peer, and dialogical self—and examined effects on perceived affective bond and usage intentions in a web-based lab study. The study included a total of 251 participants, whose mean age was 41.15 (SD 13.87) years; 57.0% (143/251) of the participants were female. Participants were either randomly assigned to one of the chatbot conditions (no choice: n=202, 80.5%) or could freely choose to interact with one of these chatbot personas (free choice: n=49, 19.5%). Separate multivariate analyses of variance were performed to analyze differences (1) between the chatbot personas within the no-choice group and (2) between the no-choice and the free-choice groups. Results While the main effect of the chatbot persona on affective bond and usage intentions was insignificant (P=.87), we found differences based on participants’ demographic profiles: main effects for gender (P=.04, ηp2=0.115) and age (P<.001, ηp2=0.192) and a significant interaction effect of persona and age (P=.01, ηp2=0.102). Participants younger than 40 years reported higher scores for affective bond and usage intentions for the interpersonally more distant expert and institution chatbots; participants 40 years or older reported higher outcomes for the closer peer and dialogical-self chatbots. The option to freely choose a persona significantly benefited perceptions of the peer chatbot further (eg, free-choice group affective bond: mean 5.28, SD 0.89; no-choice group affective bond: mean 4.54, SD 1.10; P=.003, ηp2=0.117). Conclusions Manipulating a chatbot’s social role is a possible avenue for health care chatbot designers to tailor clients’ chatbot experiences using user-specific demographic factors and to improve clients’ perceptions and behavioral intentions toward the chatbot. Our results also emphasize the benefits of letting clients freely choose between chatbots

The social construction of pupils’ cultural worlds: negotiating viable selves from the margin

This thesis examines the cultural world of students and how they negotiate viable selves at the margins of education exclusion. Bridgeworth Youth Wing (BYW), a part of Bridgeworth Community College (BCC) school site for an ethnographical study focused on students’ linguistic repertoires and language codes embedded within their social practices. Critical engagement with these processes led to the development of a pedagogic approach based on a model of knowledge production rooted in social practice rather than individual cognitive performance. The introduction locates the research in a wider policy context and discusses the rise of performance management, the use of pupil assessment data and the development of alternative curricula. Chapter one presents the research context, research population, issues identified and the initial outline of an intervention. In chapter two I explore a methodological approach. I draw on Freire and a concept of liberation education in order to develop a research strategy, which enables me to answer initial research questions. The initial research phase uses a developing methodological approach in order to explore the wider social practices of the students. Data from this initial phase of research provides an evaluative framework from which further research can be conducted. Chapter three presents and analyses data on language and practice collected in the initial research phase. A framework for analysis draws on Bernstein’s (1971) theoretical model of codes. Chapter four explores the correlation between discourse and the students’ developing conceptual understanding. Key questions informing selfproduction are identified. The social structure of language and the linguistic structure of dialogue is examined. Chapter five considers the emerging theoretical framework and explores the role of language and its use within the context of self-production. A conflict between the prevailing school models of self and that of the students is identified and outlined. Chapter six explores the assumption that the real is not solely confined within organisational discourse. The linguistic dimensions of multiple discourses and associated practices are explored both within school and social sites outside. Chapter seven presents and analyses themes emerging from two further interventions. This illuminates the significance of staff and family as actors within the students’ discursive narratives. Further existential questions guiding the production of the self within those conditions, are considered. In conclusion chapter eight identifies claims to new knowledge emerging from the thesis. I assert that knowledge and its use in terms of sustaining self-identity is conceptualised within reflexive discourse emerging from relationships with significant other actors, who may or may not be located physically within BCC or BYW sites. I argue that language and linguistic codes engaged by the students are not located in the production of GCSEs but rather in the production of the self. Therefore knowledge is reflexively produced and mutually understood through the students maintaining multiple discourses. I also identify a confluence point between the students’ social alignments and the organisational alignments at BCC. I then discuss how an alternative curricula model I currently manage might develop in order to meet the needs of the students in the light of the emerging theoretical framework