Online engagement from the grassroots: Reflecting on over a decade of ePetitioning experience in Europe and the UK

The official published verison of this chapter can be accessed from the link below - Copyright @ 2012 SpringerExtensive debate on Internet and formal politics has concentrated on whether authorities should focus their efforts on high-volume activities such petitioning or crowdsourcing. Those engagement tools seem to be consistent with the ambition of many networked citizens to influence policy making through ad hoc and mostly single-issue movements. Therefore, certain interesting questions emerge: can authorities organise their engagement activities to respond and act upon this call? Can citizens in-deed influence policy making in a few clicks? This chapter draws together material from different uses of ePetitioning tools in Europe, mainly focusing on the integrated UK experience at national and local level. The analysis suggests that those initiatives can provide valuable feedback to authorities and be effectively complemented by other forms of deeper engagement. Yet, political organisations should pay close attention on how the public views such exercises and be prepared to support partici-pants in different ways and on a regular basis

Do social networking groups support online petitions?

This article is the post-print version of the final paper that has been accepted for publication and is forthcoming in Transforming Government: People, Process and Policy. Copyright @ Emerald Group Publishing LimitedEPetitioning has been emerging as arguably the most important eParticipation institutional activity. This paper aims to provide some insights into how ePetitions are perceived and supported by social networking sites. The connection between the UK government’s ePetitioning system and social networking groups linking to governmental petitions was investigated. Online data from Facebook were collected and analysed with respect to numbers of supporters compared to official signatures. The results indicate that although the process of signing an official petition is not more complex than joining a Facebook group, the membership of respective Facebook groups can be much higher. In particular, certain topics experienced very high support on Facebook which did not convert to signatures. The paper raises interesting questions about the potential uptake of citizen-government interactions in policy making mechanisms.The online research tool used for data collection in this paper was developed by Steven Sams who acknowledges support by the World Class University (WCU) program through the National Research Foundation of Korea. The program is funded by the Korean Ministry of Education, Science and Technology (No. 515-82-06574

Engaging with citizens online: Understanding the role of ePetitioning in local government democracy

This article can be accessed from the link below.According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kingston (one of the first local authorities to implement such a service since 2004). Lessons learnt from the case suggest that ePetitions reveal increased potential to enhance local government democracy, but are also shaped by challenging open implementation issues which can highly influence the initiative’s impact. Our conclusions are developed within the general debate about online public participation or eParticipation and particularly examine the implications for policy makers

A business model perspective for ICTs in public engagement

This is the post-print version of the Article. The official published article can be accessed from the link below - Copyright @ 2012 ElsevierPublic institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework for analysis and evaluation. The underlying principle behind this approach is that it is not technology per se which determines success, but rather the way in which the businessmodel of the technological artifact is configured and employed to achieve the strategic goals. The business model perspective is empirically demonstrated with the case of an online petitioning system implemented by a UK local authority. The case illustrates the importance of considering ICTs in public engagement from a holistic view to make them more manageable and assessable

Democratic Decision-making In The Infomration Society: Exploring Stakeholders’ VIEWS

Exploiting the relationship between democratic decision-making and the underlying technical infrastructure of the Information Society raises important issues of how various stakeholders perceive potential innovations and the role of technology in political activities. The connection between people, technology and politics is a concept usually referred to as eDemocracy. Its practices span from systems developed within the sphere of eGovernment to non-institutional initiatives which emerge through experience and mobilize political expression using ad hoc online means, such as blogs and social networking groups. This paper identifies this diversity and discusses explanatory findings on different perceptions of key stakeholders, examining how the concept of democracy as an online activity is compatible with their experiences and interests. At the next step, it suggests that research should compare and evaluate these diverse practices by importing concepts of stakeholder thinking. The outcome of this research would provide important added value into exploring and balancing different opinions and objectives towards sustainable development of the eDemocracy agenda within Information Society’s policies. We present our ideas by examining the case of a system which has drawn much attention during the last years: the UK Prime Minister’s ePetitions

An institutional perspective on information and communication technologies in governance

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Information and Communication Technologies (ICTs) are becoming increasing relevant in policy making and governance activities. However, the broad effects of digital governance have not been adequately conceptualised; conflicting assumptions vary from rather optimistic accounts of empowered citizens to even completely dismissing the potential of engagement through technical means. This research attempts to reposition the impact of ICTs on policy making and political communities. Drawing from institutional studies, an integrated perspective is synthesised to guide case investigations in three main directions: (1) the way influences from the institutional environment are understood and balanced locally, (2) the co-evolution of institutional and technological configurations and (3) the dynamic response of institutional actors to the challenge of online engagement. The empirical part focuses on two different contexts (local government authorities and a trade union federation) that cover the holistic objective of this study. The findings inform on the extent to which ICTs are actually merging with existing governance structures. Both studies show that policy making is fundamentally different from other activities at the general intersection of Internet and politics. Citizens form online communities to organise ad hoc around single issue movements. However, this does not necessarily translate into sustainable and meaningful participation in formal politics. Hence, adapting institutional structures emerges as a complicated challenge beyond fitting technical means into existing engagement activities. On this basis, the thesis questions the extent to which policy making mechanisms are able to enact engagement from the grassroots, as for example encouraged by the social media collaboration philosophy. Implications for practice show how the alignment between new tools and the existing norms has the potential to identify paths of least resistance, and then exploit them to accomplish positives changes whose beneficial effects should not be taken for granted.Department of Information Systems and Computing, Brunel Universit

An institutional perspective on information and communication technologies in governance

Information and Communication Technologies (ICTs) are becoming increasing relevant in policy making and governance activities. However, the broad effects of digital governance have not been adequately conceptualised; conflicting assumptions vary from rather optimistic accounts of empowered citizens to even completely dismissing the potential of engagement through technical means. This research attempts to reposition the impact of ICTs on policy making and political communities. Drawing from institutional studies, an integrated perspective is synthesised to guide case investigations in three main directions: (1) the way influences from the institutional environment are understood and balanced locally, (2) the co-evolution of institutional and technological configurations and (3) the dynamic response of institutional actors to the challenge of online engagement. The empirical part focuses on two different contexts (local government authorities and a trade union federation) that cover the holistic objective of this study. The findings inform on the extent to which ICTs are actually merging with existing governance structures. Both studies show that policy making is fundamentally different from other activities at the general intersection of Internet and politics. Citizens form online communities to organise ad hoc around single issue movements. However, this does not necessarily translate into sustainable and meaningful participation in formal politics. Hence, adapting institutional structures emerges as a complicated challenge beyond fitting technical means into existing engagement activities. On this basis, the thesis questions the extent to which policy making mechanisms are able to enact engagement from the grassroots, as for example encouraged by the social media collaboration philosophy. Implications for practice show how the alignment between new tools and the existing norms has the potential to identify paths of least resistance, and then exploit them to accomplish positives changes whose beneficial effects should not be taken for granted.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Reaching in? The potential for E-petitions in local government in the United Kingdom

This article considers the extent to which petitions and e-petitions might allow citizens to ‘reach in’ to local authorities in the United Kingdom. It examines how e-petitions sit against wider debates about the use of technology and digital democracy and the extent to which petitions systems might align with traditional approaches to representative democracy. It highlights that, as with many other participative initiatives, digital or otherwise, there are a variety of issues and risks associated with e-petitions, including those associated with broad socio-economic factors, and others that are more specifically related to the use of e-petitions. However, drawing on existing examples of e-petitions systems in the UK, it suggests that, designed well, they may have potential value, not simply in terms of enabling ‘voice’ and participation, but also in helping educate and inform petitioners about local democracy and decision-making

Political participation and e-petitioning an analysis of the policy-making impact of the Scottish Parliament\u27s e-petition system

Worldwide, representative democracies have been experiencing declining levels of voter turnout, lower membership levels in political parties, and apathy towards their respective political systems and their ability to influence the political process. E-democracy, and specifically E-petitioning, have been touted as a possible solution to this problem by scholars of electoral systems. In 1999, the Scottish Parliament reconvened for the first time in nearly three hundred years, and quickly set out to change the way politics were handled in Scotland by launching the world\u27s first online E-petition system. Analyzing the Scottish Parliament\u27s E-petition system, and assessing the extent to which it fulfilled the aspiration and goals of its designers serves as a litmus test to see whether it is an effective medium to increase public political participation, and whether it could be replicated in other democratic countries. Data was collected from the Scottish Parliament\u27s E-petitioning website, which hosts all the E-petitions and details of who signed them, each E-petition\u27s path through the Parliament, who sponsored the petition, and other important information. Since success of an E-petition is highly subjective due to the original petitioner\u27s own desired goals, three case studies of E-petitions and a data analysis were utilized to evaluate the system. Results suggest that the Scottish Parliament\u27s E-petition system has engaged Scots in the political process, given them a medium to participate in meaningful policy formulation, and produced tangible changes in policy through E-petitions

Petitions Systems: Outcomes, 'Success' and 'Failure'

The use of formal petitions systems has become increasingly widespread in the United Kingdom. The systems in the National Assembly for Wales and the Scottish Parliament have been widely seen as models of good practice. However, one aspect that has not been explored in sufficient depth is the outcomes of petitions. This article uses petitions to the two legislatures to develop a framework to assist in understanding how ‘success’ and ‘failure’ might be judged in relation to petitions. In addition to contributing to our wider understanding of such systems, this may help political institutions think about the processes which underpin their petition systems, the ways in which they frame the systems for the public, and could help better manage petitioner expectations, including by illustrating to petitioners what they might achieve at different stages in the petitions process