Integrating information and knowledge for enterprise innovation

It has widely been accepted that enterprise integration, can be a source of socio-technical and cultural problems within organisations wishing to provide a focussed end-to-end business service. This can cause possible “straitjacketing” of business process architectures, thus suppressing responsive business re-engineering and competitive advantage for some companies. Accordingly, the current typology and emergent forms of Enterprise Resource Planning (ERP) and Enterprise Application Integration (EAI) technologies are set in the context of understanding information and knowledge integration philosophies. As such, key influences and trends in emerging IS integration choices, for end-to-end, cost-effective and flexible knowledge integration, are examined. As touch points across and outside organisations proliferate, via work-flow and relationship management-driven value innovation, aspects of knowledge refinement and knowledge integration pose challenges to maximising the potential of innovation and sustainable success, within enterprises. This is in terms of the increasing propensity for data fragmentation and the lack of effective information management, in the light of information overload. Furthermore, the nature of IS mediation which is inherent within decision making and workflow-based business processes, provides the basis for evaluation of the effects of information and knowledge integration. Hence, the authors propose a conceptual, holistic evaluation framework which encompasses these ideas. It is thus argued that such trends, and their implications regarding enterprise IS integration to engender sustainable competitive advantage, require fundamental re-thinking

Feeling the squeeze? Tabbies or tigers: the case of social enterprises contracting in the fields of recycling and work integration

Current UK policy is encouraging the identification, emergence, transmutation or invention of third sector organisations that will have a social enterprise orientation with a particular focus on them as vehicles for the delivery of public services (Audit Commission 2005). This can be seen as part of the new governance agenda (Taylor, Wilkinson and Craig 2001, Kendal 2003, Stoker 2004) the form of which is still emergent. One view of governance refers to a 'hollowing out' of state powers (Rhodes, 1997) and a shift from state control to co-ordination using mechanisms such as networks and partnerships to bring together the public, private and third sector as well as community actors and citizens in reforming services. Local Authority white paper (2006) promised further decentralisation moving functions downwards to special purpose bodies and outwards to agencies and communities. The new Local Government White Paper emphasises the role of community engagement, partnership arrangements and devolved budgets with voluntary organisations at the local level (NCVO 2006: 2-3). Such processes are aimed both at both private and third sector providers. In this new distributed system of governance partnership and collaboration plays an important role in the implementation of social goods although these processes are never unproblematic (Huxham & Vangen 2000; Taylor Taylor, Wilkinson and Craig 2001). Nevertheless the contracting out processes continue to gather speed: with recycling and waste, care, leisure services, work advice, health services, prison and probation at various stages in the continuum of change. Against this background the role and form of social enterprise organisations appears at times to be assumed to be 'heterogeneous' and 'good' with all organisations tending towards similar development trajectories with uniform support needs. What is often not distinguished so clearly are the differing types of social enterprise; the different sub-sectors of the economy they are operating in; the variety of markets and funding regimes they are involved in; the different partnership regimes they are embedded within; and their different cultures and connection to local communities. All of these factors have implications for what types of organisations (large/small social enterprise; local/national organisations, and even social enterprise or private organisation) are favoured in the contracting processes and how such processes may affect their wider mission and ethos. Social enterprises are sometimes treated by policy makers, and at times by leaders, practitioners and researchers within the sector as if they were one thing. Crudely we might say they are treated as if they are all cats when in reality some are tigers and some are tabbys – with every breed in between. Nevertheless, despite the heterogeneity of the social enterprise scene we are seeing evidence of a convergence of form in contracting processes which, we argue, tends to favour the tigers and squeeze the tabbys. This paper reports on recent empirical research and analysis in 2 sub fields of social enterprise activity: (a) the delivery of waste and recycling services (Slater 2006) and (b) the delivery of work integration and advice activities for the disadvantaged (Aiken 2006, 2007)

Service-oriented coordination platform for technology-enhanced learning

It is currently difficult to coordinate learning processes, not only because multiple stakeholders are involved (such as students, teachers, administrative staff, technical staff), but also because these processes are driven by sophisticated rules (such as rules on how to provide learning material, rules on how to assess students’ progress, rules on how to share educational responsibilities). This is one of the reasons for the slow progress in technology-enhanced learning. Consequently, there is a clear demand for technological facilitation of the coordination of learning processes. In this work, we suggest some solution directions that are based on SOA (Service-Oriented Architecture). In particular, we propose a coordination service pattern consistent with SOA and based on requirements that follow from an analysis of both learning processes and potentially useful support technologies. We present the service pattern considering both functional and non-functional issues, and we address policy enforcement as well. Finally, we complement our proposed architecture-level solution directions with an example. The example illustrates our ideas and is also used to identify: (i) a short list of educational IT services; (ii) related non-functional concerns; they will be considered in future work

Designing a novel virtual collaborative environment to support collaboration in design review meetings

Project review meetings are part of the project management process and are organised to assess progress and resolve any design conflicts to avoid delays in construction. One of the key challenges during a project review meeting is to bring the stakeholders together and use this time effectively to address design issues as quickly as possible. At present, current technology solutions based on BIM or CAD are information-centric and do not allow project teams to collectively explore the design from a range of perspectives and brainstorm ideas when design conflicts are encountered. This paper presents a system architecture that can be used to support multi-functional team collaboration more effectively during such design review meetings. The proposed architecture illustrates how information-centric BIM or CAD systems can be made human- and team-centric to enhance team communication and problem solving. An implementation of the proposed system architecture has been tested for its utility, likability and usefulness during design review meetings. The evaluation results suggest that the collaboration platform has the potential to enhance collaboration among multi-functional teams

Design and Geographically Liberated Difference

The concept of geographically liberated difference has emerged from the overlap of cultural studies and economics as a critique of the effects of globalisation on cultures through the manufacturing and distribution of artefacts with unique differences across diverse territories. Although this concept is known in the domains of cultural studies and economics, very little has been written on its effect and understanding within design, especially industrial design. Industrial design has vast influence on the production and distribution of products across the globe from small scale to mass production of millions of units. The mechanisms by which design influences the evolution of cultures through the concept of geographically liberated difference are important for future development. Research by the authors indicates parallel streams of both digital and analogue methods supporting successful models of geographically liberated difference in design practice. Examples of these approaches are discussed to uncover the operable mechanisms and arguments concerning the future value and influence of this feature of globalisation

Agents and E-commerce: Beyond Automation

The fast-growing information and communication technologies have shifted the contemporary commerce in both its information and market spaces. Businesses demand a new generation of agile and adaptive commerce systems. Towards this end, software agents, a type of autonomous artifacts, have been viewed as a promising solution. They have been taking an increasingly important part in facilitating e-commerce operations in the last two decades. This article presents a systematized overview of the diversity of agent applications in commerce. The paper argues that agents start playing more substantial role in determining social affairs. They also have a strong potential to be used to build the future highly responsive and smart e-commerce systems. The opportunities and challenges presented by proliferation of agent technologies in e-commerce necessitate the development of insights into their place in information systems research, as well as practical implications for the management

Intelligent Agents to Support Information Sharing in B2B E-Marketplaces

This article proposes an architecture to support information and knowledge exchange between collaborating business partners. The focus is on knowledge representation and exchange by intelligent agents to support collaborative business functions through agents that exchange problem-specific information in standardized formats. The article then shows the application of the proposed architecture in the context of an infomediary-based B2B E-marketplace