97 research outputs found
Application of knowledge management principles to support maintenance strategies in healthcare organisations
Healthcare is a vital service that touches people's lives on a daily basis by providing treatment and
resolving patients' health problems through the staff. Human lives are ultimately dependent on the skilled
hands of the staff and those who manage the infrastructure that supports the daily operations of the
service, making it a compelling reason for a dedicated research study. However, the UK healthcare sector
is undergoing rapid changes, driven by rising costs, technological advancements, changing patient
expectations, and increasing pressure to deliver sustainable healthcare. With the global rise in healthcare
challenges, the need for sustainable healthcare delivery has become imperative. Sustainable healthcare
delivery requires the integration of various practices that enhance the efficiency and effectiveness of
healthcare infrastructural assets. One critical area that requires attention is the management of
healthcare facilities.
Healthcare facilitiesis considered one of the core elements in the delivery of effective healthcare services,
as shortcomings in the provision of facilities management (FM) services in hospitals may have much more
drastic negative effects than in any other general forms of buildings. An essential element in healthcare
FM is linked to the relationship between action and knowledge. With a full sense of understanding of
infrastructural assets, it is possible to improve, manage and make buildings suitable to the needs of users
and to ensure the functionality of the structure and processes.
The premise of FM is that an organisation's effectiveness and efficiency are linked to the physical
environment in which it operates and that improving the environment can result in direct benefits in
operational performance. The goal of healthcare FM is to support the achievement of organisational
mission and goals by designing and managing space and infrastructural assets in the best combination of
suitability, efficiency, and cost. In operational terms, performance refers to how well a building
contributes to fulfilling its intended functions.
Therefore, comprehensive deployment of efficient FM approaches is essential for ensuring quality
healthcare provision while positively impacting overall patient experiences. In this regard, incorporating
knowledge management (KM) principles into hospitals' FM processes contributes significantly to ensuring
sustainable healthcare provision and enhancement of patient experiences. Organisations implementing
KM principles are better positioned to navigate the constantly evolving business ecosystem easily.
Furthermore, KM is vital in processes and service improvement, strategic decision-making, and
organisational adaptation and renewal.
In this regard, KM principles can be applied to improve hospital FM, thereby ensuring sustainable
healthcare delivery. Knowledge management assumes that organisations that manage their
organisational and individual knowledge more effectively will be able to cope more successfully with the challenges of the new business ecosystem. There is also the argument that KM plays a crucial role in
improving processes and services, strategic decision-making, and adapting and renewing an organisation.
The goal of KM is to aid action – providing "a knowledge pull" rather than the information overload most
people experience in healthcare FM. Other motivations for seeking better KM in healthcare FM include
patient safety, evidence-based care, and cost efficiency as the dominant drivers. The most evidence exists
for the success of such approaches at knowledge bottlenecks, such as infection prevention and control,
working safely, compliances, automated systems and reminders, and recall based on best practices. The
ability to cultivate, nurture and maximise knowledge at multiple levels and in multiple contexts is one of
the most significant challenges for those responsible for KM. However, despite the potential benefits,
applying KM principles in hospital facilities is still limited. There is a lack of understanding of how KM can
be effectively applied in this context, and few studies have explored the potential challenges and
opportunities associated with implementing KM principles in hospitals facilities for sustainable healthcare
delivery.
This study explores applying KM principles to support maintenance strategies in healthcare organisations.
The study also explores the challenges and opportunities, for healthcare organisations and FM
practitioners, in operationalising a framework which draws the interconnectedness between healthcare.
The study begins by defining healthcare FM and its importance in the healthcare industry. It then discusses
the concept of KM and the different types of knowledge that are relevant in the healthcare FM sector.
The study also examines the challenges that healthcare FM face in managing knowledge and how the
application of KM principles can help to overcome these challenges. The study then explores the different
KM strategies that can be applied in healthcare FM. The KM benefits include improved patient outcomes,
reduced costs, increased efficiency, and enhanced collaboration among healthcare professionals.
Additionally, issues like creating a culture of innovation, technology, and benchmarking are considered.
In addition, a framework that integrates the essential concepts of KM in healthcare FM will be presented
and discussed.
The field of KM is introduced as a complex adaptive system with numerous possibilities and challenges.
In this context, and in consideration of healthcare FM, five objectives have been formulated to achieve
the research aim. As part of the research, a number of objectives will be evaluated, including appraising
the concept of KM and how knowledge is created, stored, transferred, and utilised in healthcare FM,
evaluating the impact of organisational structure on job satisfaction as well as exploring how cultural
differences impact knowledge sharing and performance in healthcare FM organisations.
This study uses a combination of qualitative methods, such as meetings, observations, document analysis
(internal and external), and semi-structured interviews, to discover the subjective experiences of
healthcare FM employees and to understand the phenomenon within a real-world context and attitudes of healthcare FM as the data collection method, using open questions to allow probing where appropriate
and facilitating KM development in the delivery and practice of healthcare FM.
The study describes the research methodology using the theoretical concept of the "research onion". The
qualitative research was conducted in the NHS acute and non-acute hospitals in Northwest England.
Findings from the research study revealed that while the concept of KM has grown significantly in recent
years, KM in healthcare FM has received little or no attention. The target population was fifty (five FM
directors, five academics, five industry experts, ten managers, ten supervisors, five team leaders and ten
operatives). These seven groups were purposively selected as the target population because they play a
crucial role in KM enhancement in healthcare FM. Face-to-face interviews were conducted with all
participants based on their pre-determined availability. Out of the 50-target population, only 25 were
successfully interviewed to the point of saturation. Data collected from the interview were coded and
analysed using NVivo to identify themes and patterns related to KM in healthcare FM.
The study is divided into eight major sections. First, it discusses literature findings regarding healthcare
FM and KM, including underlying trends in FM, KM in general, and KM in healthcare FM. Second, the
research establishes the study's methodology, introducing the five research objectives, questions and
hypothesis. The chapter introduces the literature on methodology elements, including philosophical views
and inquiry strategies. The interview and data analysis look at the feedback from the interviews. Lastly, a
conclusion and recommendation summarise the research objectives and suggest further research.
Overall, this study highlights the importance of KM in healthcare FM and provides insights for healthcare
FM directors, managers, supervisors, academia, researchers and operatives on effectively leveraging
knowledge to improve patient care and organisational effectiveness
PROCEEDINGS 5th PLATE Conference
The 5th international PLATE conference (Product Lifetimes and the Environment) addressed product lifetimes in the context of sustainability. The PLATE conference, which has been running since 2015, has successfully been able to establish a solid network of researchers around its core theme. The topic has come to the forefront of current (political, scientific & societal) debates due to its interconnectedness with a number of recent prominent movements, such as the circular economy, eco-design and collaborative consumption. For the 2023 edition of the conference, we encouraged researchers to propose how to extend, widen or critically re-construct thematic sessions for the PLATE conference, and the paper call was constructed based on these proposals. In this 5th PLATE conference, we had 171 paper presentations and 238 participants from 14 different countries. Beside of paper sessions we organized workshops and REPAIR exhibitions
BIM-Based Life Cycle Sustainability Assessment for Buildings
In recent years, the progress of digitization in the architecture and construction sectors has produced enormous advances in the automation of analysis and evaluation processes. This is the case with environmental analysis systems, such as the life cycle analysis. Methodology practitioners have found a fundamental ally in the building information modeling platforms, which allow tasks that conventionally consume large amounts of energy and time to be carried out more automatically and efficiently. In this publication, the reader will find some of the latest advances in this area
META-NET Strategic Research Agenda for Multilingual Europe 2020
In everyday communication, Europe’s citizens, business partners and politicians are inevitably confronted with language barriers. Language technology has the potential to overcome these barriers and to provide innovative interfaces to technologies and knowledge. This document presents a Strategic Research Agenda for Multilingual Europe 2020. The agenda was prepared by META-NET, a European Network of Excellence. META-NET consists of 60 research centres in 34 countries, who cooperate with stakeholders from economy, government agencies, research organisations, non-governmental organisations, language communities and European universities. META-NET’s vision is high-quality language technology for all European languages. “The research carried out in the area of language technology is of utmost importance for the consolidation of Portuguese as a language of global communication in the information society.” — Dr. Pedro Passos Coelho (Prime-Minister of Portugal) “It is imperative that language technologies for Slovene are developed systematically if we want Slovene to flourish also in the future digital world.” — Dr. Danilo Türk (President of the Republic of Slovenia) “For such small languages like Latvian keeping up with the ever increasing pace of time and technological development is crucial. The only way to ensure future existence of our language is to provide its users with equal opportunities as the users of larger languages enjoy. Therefore being on the forefront of modern technologies is our opportunity.” — Valdis Dombrovskis (Prime Minister of Latvia) “Europe’s inherent multilingualism and our scientific expertise are the perfect prerequisites for significantly advancing the challenge that language technology poses. META-NET opens up new opportunities for the development of ubiquitous multilingual technologies.” — Prof. Dr. Annette Schavan (German Minister of Education and Research
EG-ICE 2021 Workshop on Intelligent Computing in Engineering
The 28th EG-ICE International Workshop 2021 brings together international experts working at the interface between advanced computing and modern engineering challenges. Many engineering tasks require open-world resolutions to support multi-actor collaboration, coping with approximate models, providing effective engineer-computer interaction, search in multi-dimensional solution spaces, accommodating uncertainty, including specialist domain knowledge, performing sensor-data interpretation and dealing with incomplete knowledge. While results from computer science provide much initial support for resolution, adaptation is unavoidable and most importantly, feedback from addressing engineering challenges drives fundamental computer-science research. Competence and knowledge transfer goes both ways
The Elements of Big Data Value
This open access book presents the foundations of the Big Data research and innovation ecosystem and the associated enablers that facilitate delivering value from data for business and society. It provides insights into the key elements for research and innovation, technical architectures, business models, skills, and best practices to support the creation of data-driven solutions and organizations. The book is a compilation of selected high-quality chapters covering best practices, technologies, experiences, and practical recommendations on research and innovation for big data. The contributions are grouped into four parts: · Part I: Ecosystem Elements of Big Data Value focuses on establishing the big data value ecosystem using a holistic approach to make it attractive and valuable to all stakeholders. · Part II: Research and Innovation Elements of Big Data Value details the key technical and capability challenges to be addressed for delivering big data value. · Part III: Business, Policy, and Societal Elements of Big Data Value investigates the need to make more efficient use of big data and understanding that data is an asset that has significant potential for the economy and society. · Part IV: Emerging Elements of Big Data Value explores the critical elements to maximizing the future potential of big data value. Overall, readers are provided with insights which can support them in creating data-driven solutions, organizations, and productive data ecosystems. The material represents the results of a collective effort undertaken by the European data community as part of the Big Data Value Public-Private Partnership (PPP) between the European Commission and the Big Data Value Association (BDVA) to boost data-driven digital transformation
Value Creation in Smart Destinations. The Case of Manchester
Value co-creation is crucial to the conceptualisation of smart destinations. The integration of smartness in tourist destinations for the co-creation of value can drive innovation and enhance competitiveness. While smart tourism considers the prominent role of data and the advanced ICTs for value creation and innovation, S-D logic and strategic management respectively recognise knowledge and skills as determinant to the integration of resources for value creation and source of competitiveness. The evolving smart tourism destination definition is consistent with the service ecosystem concept. Considering the dynamic and complex nature of value co-creation in a smart ecosystem, an interdisciplinary approach involving the smart tourism, strategic management and S-D logic domains appears to be appropriate. The purpose of this research study is to explore and expand the theoretical and practical understanding of the value creation phenomenon in the smart Oxford Road Corridor of Manchester, from the rare and uncommon supply-side perspective.
In the light of the static and codified approach to knowledge and skills, this study adopts a social constructivist stance towards the investigation of inter-organisational knowledge, data sharing and smart ICTs use. In harmony with the interpretive-qualitative paradigm, the holistic single-case study guided the primary data (interviews) and online secondary data (documentary material) collection and analysis. The iterative coding process based on the thematic analysis of all data sustained the conceptualisation of the value creation process through the following major interrelated themes: value creation enablers, value creation components, value creation constraints, addressing (the) constraints, innovation, contextual factors.
The critical discussion about the themes helped with the definition of a holistic view of the phenomenon through an integrative framework resulting from the combination of a procedural and structural framework. In addition to the provision of the frameworks to advance understanding of the value creation process in a smart tourism ecosystem, this study has theoretical significance in enriching and expanding the body of knowledge in each and all the theoretical domains. Understanding this value creation process in detail and from a holistic perspective has several practical implications for local stakeholders, city managers and, particularly, data managers, on the ground of the emphasis ascribed to data skills
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