Addressing the cyber safety challenge: from risk to resilience

Addressing the cyber safety challenge: from risk to resilience describes the cyber safety issues emerging from a range of technology trends, how different populations are using technologies and the risks they face, and how we can effectively respond to each group’s unique cyber safety needs. Written by the University of Western Sydney for Telstra Corporation Ltd, the report advocates for continuing to move cyber safety from a ‘risk and protection’ framework to one that focuses on building digital resilience, as well as fostering trust and confidence in the online environment. To do this we need to: Address the needs of populations often neglected by current policies and programs – including adults, seniors, parents, and small to medium enterprises Continue to build the digital literacy skills of all populations, because digital literacy strongly influences users’ ability to engage safely online – this is best achieved by a hands-on learning approach Keep risk in perspective – the risks and benefits of digital participation go hand in hand Broaden the focus from awareness-raising to long-term behaviour change. As digital technologies become further integrated into the everyday lives of Australians, users are potentially exposed to greater risks. However, the risks and benefits of digital participation go hand in hand. The challenge, therefore, is to support users to minimise the risks without limiting their digital participation and their capacity to derive the full benefits of connectivity. If Australians are to benefit as either consumers or providers of online services and products in the e-commerce environment, consumer safety and trust need to be improved. Cyber safety needs to be considered against a transforming backdrop of technology trends, products and practices. While the rise of social media has tended to dominate recent debate and developments in cyber safety, particularly in relation to young people, a range of other trends is also shaping how users engage online, the risks they potentially face in the new media landscape, and the strategies used to address them. These trends include the rise of user generated content and content sharing platforms; the uptake of mobile technologies and, in particular, the adoption of smartphones; cloud computing; platform integration and single sign-on mechanisms; and the rise of GPS and location based services

Enhancing the Well-Being of America's Veterans and Their Families: A Call to Action for a National Veterans Policy

This meeting was convened by the National Association of Social Workers (NASW) Social Work Policy Institute (SWPI) in collaboration with supporting partner, the University of Southern California School of Social Work (USC) and its Center for Innovation and Research on Veterans and Military Families. This symposium was convened on June 12-13, 2013 as a catalyst for improving both policies and practices, and to explore the feasibility of promoting a national veterans policy. The more than 50 participants represented national organizations, government agencies, community service providers, foundations and universities. The participants had expertise in health, behavioral health and human service delivery systems and a large number of the participants were veterans, family members of veterans, or both.The symposium participants' diverse perspectives and experiences in agencies, organizations and universities helped to stimulate thinking about the policies that support our nation's veterans, and to look at how we can leverage what we already have, identify what changes are needed, and suggest how we can best balance federal, state and community roles, responsibilities and resources to enhance the well-being of our nation's veterans and their families

How to achieve high customer satisfaction in Sabancı University Information Center

The Sabancı University is a young private university, which started providing education in 1999 in Istanbul. A “Search Conference” had been organized in order to find out “what kind of a university the country needed” and of its structure had been established on this understanding. At the first stage, the vision, the mission and the design of the university were completed, and the foundation of administrative infrastructure and selection of technology systems were materialized. Starting from the days of its foundation, the planning of the information services and facilities had been one of the main issues of the project. The university, which aims to become a world university, was accepted to be a member of the “European Foundation of Quality Management (EFQM)” regarding its activities in the stage of its foundation. A “Student and Staff Tendency Survey” which was implemented in 2001 indicated that the Information Centre was the strong side of the university. At the same time the Center's the statistics covering period of 1999-2007 also indicated that the targets were achieved under the strategic planning of the Center. In 2007, an user satisfaction survey in order to evaluate the conformity of the services and facilities, to identify its strong and weak areas, opportunities and threats through comparison and SWOT analysis for the future, and set up 2007-2011 five-years strategic planning and operational activity plan. The survey indicated that 95% of the participants are satisfied in general with the Center. In addition to these, the results of usage statistics between the years 1998-2009 indicated that utilizing of the services and facilities of the Information Center has increased from year to year. On the other hand, the results of the survey after the orientation programs show that the customer satisfaction is very high. We believe that the followings are the reasons of high user satisfaction. The Centre has a user and process focused pro-active management, learning organization structure, the availability of the suggestion system, continues benchmarking with the competitors and observing management and technological developments in the world. This paper presents to share our applications and plans on high user satisfaction rate, customer relation management activities and future planning

Accredited qualifications for capacity development in disaster risk reduction and climate change adaptation

Increasingly practitioners and policy makers working across the globe are recognising the importance of bringing together disaster risk reduction and climate change adaptation. From studies across 15 Pacific island nations, a key barrier to improving national resilience to disaster risks and climate change impacts has been identified as a lack of capacity and expertise resulting from the absence of sustainable accredited and quality assured formal training programmes in the disaster risk reduction and climate change adaptation sectors. In the 2016 UNISDR Science and Technology Conference on the Implementation of the Sendai Framework for Disaster Risk Reduction 2015–2030, it was raised that most of the training material available are not reviewed either through a peer-to-peer mechanism or by the scientific community and are, thus, not following quality assurance standards. In response to these identified barriers, this paper focuses on a call for accredited formal qualifications for capacity development identified in the 2015 United Nations landmark agreements in DRR and CCA and uses the Pacific Islands Region of where this is now being implemented with the launch of the Pacific Regional Federation of Resilience Professionals, for DRR and CCA. A key issue is providing an accreditation and quality assurance mechanism that is shared across boundaries. This paper argues that by using the United Nations landmark agreements of 2015, support for a regionally accredited capacity development that ensures all countries can produce, access and effectively use scientific information for disaster risk reduction and climate change adaptation. The newly launched Pacific Regional Federation of Resilience Professionals who work in disaster risk reduction and climate change adaptation may offer a model that can be used more widely

European Neighbourhood Policy in the Mashreq Countries: Enhancing Prospects for Reform. CEPS Working Documents No. 229, 1 September 2005

This report assesses ways in which the Action Plan process that has been launched under the European Neighbourhood Policy (ENP) could become a more effective driver of political and economic change in the Mashreq region (covering Egypt, Jordan, Lebanon, Syria and the Palestinian territories), compared with the modest results from the Barcelona process to date. The development of the ENP has already provided a valuable systemic/institutional advance in Euro-Med relations and has been an important confidence-building measure in an increasingly uncertain political environment. But it has yet to provide momentum for economic, political and social advance in the partner states. Key elements in making the Action Plan process more effective would be the following: · The Commission needs to deepen the policy content of the ENP with sketches of different degrees of desirable EU acquis compliance as a function of different economic structures and capabilities of the partner states. · The task of policy-shaping in different sectors of the Action Plans with the partner states needs to be shared by the Commission with other international organisations, most importantly the World Bank, the International Monetary Fund (IMF) and the European Investment Bank (EIB). · The policy-shaping recommendations in support of the economic parts of the Action Plans should be explicitly linked to financial or market-access incentives (or both) on offer from the EU and international financial institutions. The promotion of political reform in the partner states is a more delicate affair. Yet there is still some room for ‘positive conditionality’ if the Commission were to define more substantively the package of incentives that are offered to partner states