Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

A qualitative study of stakeholders' perspectives on the social network service environment

Over two billion people are using the Internet at present, assisted by the mediating activities of software agents which deal with the diversity and complexity of information. There are, however, ethical issues due to the monitoring-and-surveillance, data mining and autonomous nature of software agents. Considering the context, this study aims to comprehend stakeholders' perspectives on the social network service environment in order to identify the main considerations for the design of software agents in social network services in the near future. Twenty-one stakeholders, belonging to three key stakeholder groups, were recruited using a purposive sampling strategy for unstandardised semi-structured e-mail interviews. The interview data were analysed using a qualitative content analysis method. It was possible to identify three main considerations for the design of software agents in social network services, which were classified into the following categories: comprehensive understanding of users' perception of privacy, user type recognition algorithms for software agent development and existing software agents enhancement

The Semantic Web Paradigm for a Real-Time Agent Control (Part I)

For the Semantic Web point of view, computers must have access to structured collections of information and sets of inference rules that they can use to conduct automated reasoning. Adding logic to the Web, the means to use rules to make inferences, choose courses of action and answer questions, is the actual task for the distributed IT community. The real power of Intelligent Web will be realized when people create many programs that collect Web content from diverse sources, process the information and exchange the results with other programs. The first part of this paper is an introductory of Semantic Web properties, and summarises agent characteristics and their actual importance in digital economy. The second part presents the predictability of a multiagent system used in a learning process for a control problem.Semantic Web, agents, fuzzy knowledge, evolutionary computing

Introduction to the Special Issue: The AgentLink III Technical Forums

This article introduces the special issue of ACM Transactions on Autonomous and Adaptive Systems devoted to research papers arising from the three Technical Forum Group meetings held in 2004 and 2005 that were organized and sponsored by the European FP6 Coordination Action AgentLink III

MACS: Multi-agent COTR system for Defense Contracting

The field of intelligent multi-agent systems has expanded rapidly in the recent past. Multi-agent architectures and systems are being investigated and continue to develop. To date, little has been accomplished in applying multi-agent systems to the defense acquisition domain. This paper describes the design, development, and related considerations of a multi-agent system in the area of procurement and contracting for the defense acquisition community

Exploiting tacit knowledge through knowledge management technologies

The purpose of this paper is to examine the contributions and suitability of the available knowledge management (KM) technologies, including the Web 2.0 for exploiting tacit knowledge. It proposes an integrated framework for extracting tacit knowledge in organisations, which includes Web 2.0 technologies, KM tools, organisational learning (OL) and Community of Practice (CoP). It reviews a comprehensive literature covering overview of KM theories, KM technologies and OL and identifies the current state of knowledge relating to tacit knowledge exploitation. The outcomes of the paper indicate that Internet and Web 2.0 technologies have stunning prospects for creating learning communities where tacit knowledge can be extracted from people. The author recommends that organisations should design procedures and embed them in their Web 2.0 collaborative platforms persuading employees to record their ideas and share them with other members. It is also recommended that no idea should be taken for granted in a learning community where tacit knowledge exploitation is pursued. It is envisaged that future research should adopt empirical approach involving Complex Adaptive Model for Tacit Knowledge Exploitation (CAMTaKE) and the Theory of Deferred Action in examining the effectiveness of KM technologies including Web 2.0 tools for tacit knowledge exploitation

A digital ecosystem for extended logistics enterprises

The connectivity and information richness arising from the advent of the web has contributed to an increasingly dynamic business environment and marketplace, forcing a change in traditional business thinking from a static, closed and competitive business model to open, flexible and collaborative conceptualisation. It is this radical shift in business thinking and implementation that has created a need for new business paradigms and new organisational forms. This paper presents a new business paradigm known as Digital Ecosystems, its concept, underlying issues and its application to Extended Logistics Enterprises. We provide a novel Digital Ecosystem approach to the logistics industry and create a digital service framework which will foster logistics partnerships and collaborative supply-chains