Current policy issues in the governance of the European patent system

The European Parliament has been working towards building a discussion platform and a resource for further policy actions in the field of intellectual property rights. The Science and Technology Options Assessment Panel has set the goal of further enlarging the area of investigation in light of recent policy developments at the European level. In particular, the current study covers current policy issues in the governance of the European patent system, such as the backlog issue, the enhancement of patent awareness within the European Parliament, patent enforcement, the regional dimension of intellectual property in Europe, patents and standardisation, the use of existing patents, and patents and competition. These issues were discussed in the conference with stakeholders from European to national patent offices, from private to public sector actors. As a result of the conference, it was stated the need for an IP strategy for Europ

Enhancing Analysts’ Mental Models for Improving Requirements Elicitation: A Two-stage Theoretical Framework and Empirical Results

Research has extensively documented the importance of accurate system requirements in avoiding project delays, cost overruns, and system malfunctions. Requirement elicitation (RE) is a critical step in determining system requirements. While much research on RE has emerged, a deeper understanding of three aspects could help significantly improve RE: 1) insights about the role and impacts of support tools in the RE process, 2) the impact of using support tools in multiple stages of the RE process, and 3) a clear focus on the multiplicity of perspectives in assessing RE outcomes. To understand how using support tools could improve RE, we rely on the theoretical lens of mental models (MM) to develop a dynamic conceptual model and argue that analysts form mental models (MMs) of the system during RE and these MMs impact their outcome performance. We posit that one can enhance analysts’ MMs by using a knowledge-based repository (KBR) of components and services embodying domain knowledge specific to the target application during two key stages of RE, which results in improved RE outcomes. We measured the RE outcomes from user and analyst perspectives. The knowledge-based component repository we used in this research (which we developed in collaboration with a multi-national company) focused on insurance claim processing. The repository served as the support tool in RE in a multi-period lab experiment with multiple teams of analysts. The results supported the conceptualized model and showed the significant impacts of such tools in supporting analysts and their performance outcomes at two stages of RE. This work makes multiple contributions: it offers a theoretical framework for understanding and enhancing the RE process, develops measures for analysts’ mental models and RE performance outcomes, and shows the process by which one can improve analysts’ RE performance through access to a KBR of components at two key stages of the RE process

Withering the citizen, managing the consumer: complaints in healthcare settings

This paper considers concepts of citizenship and consumerism in light of complaints about healthcare, which have risen since the early1990s, due to a greater willingness by the healthcare user to complain, and also the reforms in complaint systems. The narrow legal model for dealing with complaints has been replaced by a managerial model based on corporate sector practice that views complaint handling as a way of retaining customers and organisational learning. The managerial model has proved difficult to embed into the English NHS and has been superposed with a centralised regulatory system that aims to manage performance while also being responsible for reviewing, complaints and being responsive to complainants. It is argued that this may have positive consequences in terms of improving healthcare quality but more negatively, the promotion of consumerism within complaints processes has led to a loss of the right to due process and public accountability

ILR Faculty Research in Progress, 2014-2015

The production of scholarly research continues to be one of the primary missions of the ILR School. During a typical academic year, ILR faculty members published or had accepted for publication over 25 books, edited volumes, and monographs, 170 articles and chapters in edited volumes, numerous book reviews. In addition, a large number of manuscripts were submitted for publication, presented at professional association meetings, or circulated in working paper form. Our faculty's research continues to find its way into the very best industrial relations, social science and statistics journals.ResearchinProgress_2014_15.pdf: 17 downloads, before Oct. 1, 2020

Reusability in software engineering

This paper surveys recent work concerning reusability in software engineering. The current directions in software reusability are discussed, and the two major approaches of reusable building blocks and reusable patterns studied. An extensive bibliography, parts of which are annotated, is included

Legal Solutions in Health Reform: Privacy and Health Information Technology

Identifies gaps in the federal health privacy standard and proposes options for strengthening the legal framework for privacy protections in order to build public trust in health information technology. Presents arguments for and against each option

Privacy and Health Information Technology

The increased use of health information technology (health IT) is a common element of nearly every health reform proposal because it has the potential to decrease costs, improve health outcomes, coordinate care, and improve public health. However, it raises concerns about security and privacy of medical information. This paper examines some of the “gaps” in privacy protections that arise out of the current federal health privacy standard, the Health Insurance Portability and Accountability (HIPAA) Privacy Rule, the main federal law which governs the use and disclosure of health information. Additionally, it puts forth a range of possible solutions, accompanied by arguments for and against each. The solutions provide some options for strengthening the current legal framework of privacy protections in order to build public trust in health IT and facilitate its use for health reform. The American Recovery and Reinvestment Act (ARRA) enacted in February 2009 includes a number of changes to HIPAA and its regulations, and those changes are clearly noted among the list of solutions (and ARRA is indicated in the Executive Summary and paper where the Act has a relevant provision)

science of delivery case studies

Thesis(Master) --KDI School:Master of Public Management,2018.1 Implementing Government Reforms: Science of Delivery Case Studies 2 How Ghana’s National Health Insurance Scheme (NHIS) Used the Electronic Claims Management System to Streamline and Boost Efficiency in Claims Management 3 Community-based Disaster Risk Reduction and Management in the Philippines: A Science of Delivery Case Study 4 Indian Railway’s Civic Engagement Mechanism for Enhancing Customer Service and Responsiveness 5 Development of Integrated Security for Public Safety in EcuadormasterpublishedGustavo Adolfo, BENITEZ