69,357 research outputs found
Enhancing business processes with web 2.0 features
Web 2.0 aims to support human interactions and content creation by combining information from different contributors. It can enhance business processes by improving communication, collaboration and exchange of knowledge between various participants. These benefits led to the emergence of a new form of business processes called Social Business Process (SBP). This paper provides for SBP modelling by proposing a domain-specific language (DSL) based on an extension of the standard BPMN notation to model social elements within an SBP. It is simple and yet generic thanks to the reduced number of extensions and its ability to model SBP regardless of the used Web 2.0 technology. To show the applicability of the proposed notation, we have implemented it within the BPMN2 modeller editor
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A debate dashboard to enhance on-line knowledge sharing
Purpose – Web 2.0 technologies have radically modified the way in which knowledge is created, managed and shared, improving productivity and accelerating innovation processes for the enterprises. These technologies have allowed enterprises to produce knowledge, leverage collective intelligence and build social capital on a scale that was unimaginable a few years ago. In this paper we focus on a particular kind of web-based collaborative platforms known as argument mapping tools and we discuss the main barriers to the adoption of them. Literature has proved that these argument mapping tools provide large and small and medium enterprise with several advantages, but nevertheless, they have low level adoption. In this paper we explore new technological solutions to support the adoption of argument mapping tools. In particular, we propose the design of a Debate Dashboard to provide visual feedback to support online deliberation. These visual feedback aims at compensating the loss of information due to the mediation of the technology. The Debate Dashboard is composed of a set of suitable visualization tools that have been selected on the basis of a literature review of the visualization tools.
Design/methodology/approach - We propose a literature review of existing visualization tools. Building on the literature review we selected thirty visualization tools, which have been classified on the basis of the kind of feedback they are able to provide. We identify three classes of feedback: Community feedback (identikit of users), Interaction feedback (about how users interact) and Absorption feedback (about generated content and its organization). We distilled the Debate Dashboard features by building on results of a literature review on Web 2.0 tools for data visualization. As output of literature review we selected six visualization tools. We consider these selected tools as a sort of starting point. Indeed, our aim is the improvement of them through the addition of further features and functions in order to make them more effective in providing feedback.
Originality/value – Our paper enriches the debate about computer mediated conversation and visualization tools. We propose a Dashboard prototype to augment collaborative
knowledge mapping tools by providing visual feedback on conversations. The Dashboard will provide at the same time three different kinds of feedback about: details of the
participants to the conversation, interaction processes and generated content. This will allow the improvement of the benefits and reduce the costs deriving from the use of
mapping tools. Moreover, another important novelty is that visualization tools will be integrated to mapping tools, as until now they have been used only to visualize data contained in forums (as Usenet or Slash.dot), chat or email archives
Practical implications – The Dashboard provides feedback about participants, interaction processes and generated contents, thus supporting the adoption of mapping tools as
technologies able to foster knowledge sharing among remote workers or/and customers and supplier.
The integration of Debate Dashboard with common online argument mapping tools aims at enabling the following advantages:
1. Reduction of misunderstanding;
2. Reduction of cognitive effort required to use argument mapping tools;
3. Improvement of the exploration and the analysis of the maps - the Debate Dashboard feedback improves the usability of the object (the map), thus allowing users to pitch into the conversation in the right place
Framework of Social Customer Relationship Management in E-Health Services
Healthcare organization is implementing Customer Relationship Management
(CRM) as a strategy for managing interactions with patients involving
technology to organize, automate, and coordinate business processes. Web-based
CRM provides healthcare organization with the ability to broaden service beyond
its usual practices in achieving a complex patient care goal, and this paper
discusses and demonstrates how a new approach in CRM based on Web 2.0 or Social
CRM helps healthcare organizations to improve their customer support, and at
the same time avoiding possible conflicts, and promoting better healthcare to
patients. A conceptual framework of the new approach will be proposed and
highlighted. The framework includes some important features of Social CRM such
as customer's empowerment, social interactivity between healthcare
organization-patients, and patients-patients. The framework offers new
perspective in building relationships between healthcare organizations and
customers and among customers in e-health scenario. It is developed based on
the latest development of CRM literatures and case studies analysis. In
addition, customer service paradigm in social network's era, the important of
online health education, and empowerment in healthcare organization will be
taken into consideration.Comment: 15 pages. arXiv admin note: substantial text overlap with
arXiv:1204.3689, arXiv:1203.3919, arXiv:1204.3685, arXiv:1203.4309,
arXiv:1204.3691, arXiv:1203.392
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Applying semantic web services to enterprise web
Enterprise Web provides a convenient, extendable, integrated platform for information sharing and knowledge management. However, it still has many drawbacks due to complexity and increasing information glut, as well as the heterogeneity of the information processed. Research in the field of Semantic Web Services has shown the possibility of adding higher level of semantic functionality onto the top of current Enterprise Web, enhancing usability and usefulness of resource, enabling decision support and automation. This paper aims to explore the use of Semantic Web Services in Enterprise Web and discuss the Semantic Web Services (SWS) approach for designing Enterprise Web applications. A Semantic Web Service oriented model is presented, in which resources and services are described by ontology, and processed through Semantic Web Service, allowing integrated administration, interoperability and automated reasoning
Los Medios Sociales como una herramienta estratégica para la Comunicación Corporativa
Companies around the globe are embracing and adapting social media for many different
intentions: customer service, marketing, internal communications, public relations or
corporate social responsibility, etc. It is now a reality that social media is channging the way
stakeholders and companies communicate daily, providing opportunities for collaboration,
participation, interactivity, and engagement. Therefore, social media is conceived today in
the corporate world as a strategic communication partner, driving new and unique
possibilities for organizations to engage stakeholders in conversations. We are witnesses of a
new digital era where consumers are becoming active users rather than passive individuals,
changing dramatically how society operates. But these useful technological tools are
employed widely and precisely by corporations in order to facilitate and improve
communications? This research aims to discover the usage of different social media
platforms by Puerto Rican companies. A content analysis was performed to the Facebook
and Twitter official profiles of the top 400 locally owned Puerto Rican companies of 2009.
The principal objective was to find if social media sites were mainly used as a strategic tool
for corporate communication that can enhance stakeholder participation and engagement.
Results showed that Puerto Rican companies are not employing social media platforms for
improving communications with different stakeholders, failing to take advantage of the
enormous possibilities that social media has for communication.Instituto de Investigación en Relaciones Pública
Does Mobile Technology Matter? A Student Centric Perspective
Based on a student-centric perspective, this study seeks to understand how mobile technology influences students’ learning experiences. Our research motivation is driven by the increasing attention paid to mobile technology in the research and business community. Set in a public university setting, our investigation seeks to shed light on how teaching and learning could be reshaped by mobile technology, most specifically, emerging tablet PCs. The findings, based on two MIS (Management Information Systems) courses, one graduate and the other undergraduate, suggest that overall students perceived the mobility of tablet PC positively. In addition, graduate students expressed a higher degree of learning satisfaction and greater expectation of future technology usage than undergraduate students. Indeed, mobile technology seems to matter to students’ learning in general. The finding is particularly relevant when considering how to incorporate mobile technology into teaching practice as such technology-driven teaching practice is increasingly being expected in the contemporary networked society. Additional insights for managers, technology vendors, and college instructors are also discussed
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing
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