A Product Oriented Modelling Concept: Holons for systems synchronisation and interoperability

Nowadays, enterprises are confronted to growing needs for traceability, product genealogy and product life cycle management. To meet those needs, the enterprise and applications in the enterprise environment have to manage flows of information that relate to flows of material and that are managed in shop floor level. Nevertheless, throughout product lifecycle coordination needs to be established between reality in the physical world (physical view) and the virtual world handled by manufacturing information systems (informational view). This paper presents the "Holon" modelling concept as a means for the synchronisation of both physical view and informational views. Afterwards, we show how the concept of holon can play a major role in ensuring interoperability in the enterprise context

Using Microservices to Customize Multi-Tenant SaaS: From Intrusive to Non-Intrusive

Customization is a widely adopted practice on enterprise software applications such as Enterprise resource planning (ERP) or Customer relation management (CRM). Software vendors deploy their enterprise software product on the premises of a customer, which is then often customized for different specific needs of the customer. When enterprise applications are moving to the cloud as mutli-tenant Software-as-a-Service (SaaS), the traditional way of on-premises customization faces new challenges because a customer no longer has an exclusive control to the application. To empower businesses with specific requirements on top of the shared standard SaaS, vendors need a novel approach to support the customization on the multi-tenant SaaS. In this paper, we summarize our two approaches for customizing multi-tenant SaaS using microservices: intrusive and non-intrusive. The paper clarifies the key concepts related to the problem of multi-tenant customization, and describes a design with a reference architecture and high-level principles. We also discuss the key technical challenges and the feasible solutions to implement this architecture. Our microservice-based customization solution is promising to meet the general customization requirements, and achieves a balance between isolation, assimilation and economy of scale

Service-Oriented Process Models in Telecommunication Business

The thesis concentrates on to evaluate challenges in the business process management and the need for Service-oriented process models in telecommunication business to alleviate the integration work efforts and to reduce total costs of ownership. The business aspect concentrates on operations and business support systems which are tailored for communication service providers. Business processes should be designed in conformance with TeleManagement Forum's integrated business architecture framework. The thesis rationalizes the need to transform organizations and their way of working from vertical silos to horizontal layers and to understand transformational efforts which are needed to adopt a new strategy. Furthermore, the thesis introduces service characterizations and goes deeper into technical requirements that a service compliant middleware system needs to support. At the end of the thesis Nokia Siemens Networks proprietary approach – Process Automation Enabling Suite is introduced, and finally the thesis performs two case studies. The first one is Nokia Siemens Networks proprietary survey which highlights the importance of customer experience management and the second one is an overall research study whose results have been derived from other public surveys covering application integration efforts

TANGIBLE INFORMATION TECHNOLOGY INFRASTRUCTURE ASSETS AND ORGANIZATIONAL AGILITY: AN INVESTIGATION OF MANUFACTURING SMALL AND MEDIUM ENTERPRISES

This paper investigates the role of tangible IT infrastructure assets –the portfolio of specific applications to which a firm endows itself – in enabling organizational agility and business performance in the context of SMEs. Building upon past literature, we regroup tangible IT infrastructure assets into three categories: IT for flexibility, IT for innovation, and IT for integration. Each category includes a series of specific technologies (i.e., CNC, CAD and ERP). We theorize that tangible IT infrastructure assets positively influence organizational agility and business performance. We employ a survey methodology to test the proposed hypotheses. One hundred and twenty-six manufacturing SMEs completed the survey. The results support the hypothesized relations. This research complements previous research that has studied intangible abstract constructs as antecedents of organizational agility, it confirms the results of past research examining the agility-business performance link, and it addresses the scarcity of strategic IS research in SMEs

Brazilian farmer perception of dynamic capability and performance over the adoption of enterprise resource planning technology

Haberli Júnior, C., Spers, E. E., Oliveira, T., & Yanaze, M. (2020). Brazilian farmer perception of dynamic capability and performance over the adoption of enterprise resource planning technology. International Food and Agribusiness Management Review, 23(4), 515-528. https://doi.org/10.22434/IFAMR2020.0029The study investigates the perceptions of the effects and impacts on the performance of agricultural and livestock farms based on the view of obtaining dynamic capabilities by the adoption of enterprise resource planning (ERP) technology. The dimensions for measuring farmers’ perceptions of ERP adoption were technological, organizational and environmental and their diffusion and the impacts measured on dynamic capabilities were on internal operations, costs, sales and natural resources. A total of 502 farmers directly involved in managing the production, located in the main agricultural areas of Brazil were interviewed. The results indicated that the perception of obtaining dynamic capabilities in the farms by adopting the ERP was significant, but with lower levels in costs and natural resources. The influence of farm size on ERP adoption and its perception on farm performance was not significant. The proposed model proved to be adequate and can be validated and compared with other producing regions.publishersversionpublishe