50 research outputs found

    Enabling Disaster Relief Supply Chain Visibility (SCV) and Supply Chain Coordination (SCC)

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    In disaster relief–humanitarian logistics (DRHL), supply chain visibility (SCV) and supply chain coordination (SCC) remain crucial to supply chain performance, when demand and lead times are volatile. Many DRHL solutions based on operations research or other such models in the literature, rely on SCV and SCC. However, there is a paucity of literature on how to enable SCV and SCC immediately after disasters strike. This paper proposes decentralised, peer–to–peer (P2P) systems architecture (SA) that augments existing information systems and communications networks in use. This architecture has additional capabilities that enable a ‘low cost version’ of SCV and SCC. By identifying antecedents and characteristics of agile and quick response supply chain and introducing them into DRHL, we lay the framework for enabling SCV and SCC in DRHL. Based on this completed research on the systems architecture and framework, this paper outlines briefly, an implementable version of an artefact for such deployment

    Improving Information Alignment and Distributed Coordination for Secure Information Supply Chains

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    Industries are constantly striving to incorporate the latest technology systems into their operations so that they can maintain a competitive edge in their respective markets. However, even when they are able to stay up to speed with technological advancement, there continues to be a gap between the workforce skill set and available technologies. Organizations may acquire advanced systems, yet end up spending extended periods of time in the implementation and deployment phases, resulting in lost resources and productivity. The primary focus of this research is on streamlining the implementation and integration of new information technology systems to avoid the dire consequences of the process being prolonged or inefficient. Specifically, the goal of this research is to mitigate business challenges in information sharing and availability for employees and managers interacting with business tools and each other. This was accomplished by first interviewing work professionals in order to identify gap parameters. Based on the interview findings, recommendations were made in order to enhance the usability of existing tools. At this point, the research setting was shifted from network operations to supply chain operations due to the restrictive nature of network operations. The research team succeeded in developing a user-centered methodology to implement and deploy new business systems to mitigate risk during integration of new systems as the transition is made from the classic way of performing tasks. While this methodology was studied in supply chain operations, it enabled the identification of a common trend of challenges in operations work settings, regardless of the business application. Hence the findings of this research can be extrapolated to any business setting, besides the ones actually studied by the team. In addition, this research ensures that operational teams are able to maximize their benefit out of the technology available, thus enabling them to keep up with the rapidly evolving world of technology while minimizing sacrifices in resources or productivity in the process

    Effective Use of Information Systems for Emergency Management: a Representation Theory Perspective

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    Effective Use Theory (EUT) has emerged as a promising native Information Systems (IS) theory to understand a central phenomenon of interest to the discipline: the effective use of information systems. While EUT is widely accepted in operational control and management control contexts, its validity in chaotic environments has yet to be demonstrated. To contribute to the research program in EUT, scholars called for contextualizing and assessing EUT in chaotic environment, such as emergencies or crises events. This research seeks to apply EUT to understand the effective use of emergency information systems (EMIS). Seeking a grand theory of effective use in EMIS helps the onset of a structured research program and the development of a cumulative research tradition. That fosters EMIS as a would-be reference discipline for cross-disciplinary scholarship in emergency management. Moreover, assessing EUT in the edge context of emergencies, contributes to theory development by problematizing on assumptions that scholars have been considering unproblematic

    An Integrated Retail Supply Chain Risk Management Framework: A System Thinking Approach

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    It is often taken for granted that the right products will be available to buy in retail outlets seven days a week, 52 weeks a year. Consumer perception is that of a simple service requirement, but the reality is a complex, time sensitive system - the retail supply chain (RSC). Due to short product life-cycles with uncertain supply and demand behaviour, the RSC faces many challenges and is very vulnerable to disruptions. In addition, external risk events such as BREXIT, extreme weather, the financial crisis, and terror attacks mean there is a need for effective RSC risk management (RSCRM) processes within organisations. Literature shows that although there is an increasing amount of research in RSCRM, it is highly theoretical with limited empirical evidence or applied methodologies. With an active enthusiasm coming from industry practitioners for RSCRM methodologies and support solutions, the RSCRM research community have acknowledged that the main issue for future research is not tools and techniques, but collaborative RSC system wide implementation. The implementation of a cross-organisational initiative such as RSCRM is a very complex task that requires real-world frameworks for real-world practitioners. Therefore, this research study attempts to explore the business requirements for developing a three-stage integrated RSCRM framework that will encourage extended RSC collaboration. While focusing on the practitioner requirements of RSCRM projects and inspired by the laws of Thermodynamics and the philosophy of System Thinking, in stage one a conceptual reference model, The �6 Coefficient, was developed building on the formative work of supply chain excellence and business process management. The �6 Coefficient reference model has been intricately designed to bridge the theoretical gap between practitioner and researcher with the aim of ensuring practitioner confidence in partaking in a complex business process project. Stage two focused on a need for a standardised vocabulary, and through the SCOR11 reference guide, acts as a calibration point for the integrated framework, ensuring easy transfer and application within supply chain industries. In their design, stages one and two are perfect complements to the final stage of the integrated framework, a risk assessment toolbox based on a Hybrid Simulation Study capable of monitoring the disruptive behaviour of a multi-echelon RSC from both a macro and micro level using the techniques of System Dynamics (SD) and Discrete Event Simulation (DES) modelling respectively. Empirically validated through an embedded mixed methods case study, results of the integrated framework application are very encouraging. The first phase, the secondary exploratory study, gained valuable empirical evidence of the barriers to successfully implementing a complex business project and also validated using simulation as an effective risk assessment tool. Results showed certain high-risk order policy decisions could potentially reduce total costs (TC) by over 55% and reduce delivery times by 3 days. The use of the �6 Coefficient as the communication/consultation phase of the primary RSCRM case study was hugely influential on the success of the overall hybrid simulation study development and application, with significant increase in both practitioner and researcher confidence in running an RSCRM project. This was evident in the results of the hybrid model’s macro and micro assessment of the RSC. SD results effectively monitored the behaviour of the RSC under important disruptive risks, showing delayed effects to promotions and knowledge loss resulted in a bullwhip effect pattern upstream with the FMCG manufacturer’s TC increasing by as much as €50m. The DES analysis, focusing on the NDC function of the RSC also showed results of TC sensitivity to order behaviour from retailers, although an optimisation based risk treatment has reduced TC by 30%. Future research includes a global empirical validation of the �6 Coefficient and enhancement of the application of thermodynamic laws in business process management. The industry calibration capabilities of the integrated framework application of the integrated framework will also be extensively tested

    Trust as a Competitive Parameter in the Construction Industry

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    Leading Towards Voice and Innovation: The Role of Psychological Contract

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    Background: Empirical evidence generally suggests that psychological contract breach (PCB) leads to negative outcomes. However, some literature argues that, occasionally, PCB leads to positive outcomes. Aim: To empirically determine when these positive outcomes occur, focusing on the role of psychological contract (PC) and leadership style (LS), and outcomes such as employ voice (EV) and innovative work behaviour (IWB). Method: A cross-sectional survey design was adopted, using reputable questionnaires on PC, PCB, EV, IWB, and leadership styles. Correlation analyses were used to test direct links within the model, while regression analyses were used to test for the moderation effects. Results: Data with acceptable psychometric properties were collected from 11 organisations (N=620). The results revealed that PCB does not lead to substantial changes in IWB. PCB correlated positively with prohibitive EV, but did not influence promotive EV, which was a significant driver of IWB. Leadership styles were weak predictors of EV and IWB, and LS only partially moderated the PCB-EV relationship. Conclusion: PCB did not lead to positive outcomes. Neither did LS influencing the relationships between PCB and EV or IWB. Further, LS only partially influenced the relationships between variables, and not in a manner which positively influence IWB
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