Supporting End-User Development through a New Composition Model: An Empirical Study

End-user development (EUD) is much hyped, and its impact has outstripped even the most optimistic forecasts. Even so, the vision of end users programming their own solutions has not yet materialized. This will continue to be so unless we in both industry and the research community set ourselves the ambitious challenge of devising end to end an end-user application development model for developing a new age of EUD tools. We have embarked on this venture, and this paper presents the main insights and outcomes of our research and development efforts as part of a number of successful EU research projects. Our proposal not only aims to reshape software engineering to meet the needs of EUD but also to refashion its components as solution building blocks instead of programs and software developments. This way, end users will really be empowered to build solutions based on artefacts akin to their expertise and understanding of ideal solution

An Approach to Agent-Based Service Composition and Its Application to Mobile

This paper describes an architecture model for multiagent systems that was developed in the European project LEAP (Lightweight Extensible Agent Platform). Its main feature is a set of generic services that are implemented independently of the agents and can be installed into the agents by the application developer in a flexible way. Moreover, two applications using this architecture model are described that were also developed within the LEAP project. The application domain is the support of mobile, virtual teams for the German automobile club ADAC and for British Telecommunications

Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System

The improvement of governments’ efficiency has gained great importance and validity especially in the current times of economic downturn. E-Government constitutes the most contemporary techno-managerial proposition in the track of possible interventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real-life cases, the paper describes the conception and the realization of an IT artefact together with its methodological appeals aiming at improving information access and delivery and thus PAs’ decision making capacity. Our proposition constitutes a novel approach for managing users’ attention in knowledge intensive organizations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event-Condition-Action) rules with ontologies. The technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System

Realising Team-Working in the Field: An Agent-based Approach

Multi-agent systems technology is applied to enable co-operation between mobile workers in the field, minimising user intervention and increasing reachability. A component-based approach is taken to simplify the management of deployed co-operation services. A Personal Assistant running on a mobile device is introduced to show how an intelligent and autonomous agent can increase the utility of users during workforce co-operation processes. Finally, a real world trial of the technology by network installation and maintenance engineers in the UK is described. Some technical issues revealed during the trial are discussed, as is the impact of the technology on the business process

Why Toyota and Honda Topped the 2002 J.D. Power Quality Study

Toyota again topped the annual J. D. Power and Associates quality study released in late May of 2002. Toyota scored the highest mark ever with l 07 defects per l 00 vehicles, while Honda came in second with 113 defects. The study was based on responses of approximately 65,000 new car owners queried during their first 90-days of ownership. These results do not surprise us, as we have been fortunate to make numerous sojourns to the Toyota plant in Georgetown, Kentucky, and observe the manufacturing processes. These trips were normally facilitated by a former Japanese student of ours, Minako Yanke, CPA, who personally knew individuals in higher management. In addition, several of our students are employed at the Honda manufacturing plant in Marysville, Ohio. Journeys to Marysville in conjunction with discussions with these students led us to believe that Toyota and Honda possess several similar management philosophies that account for their success. It is our conclusion that success for these companies derives from company cultures that foster associate (employee) involvement with the goals of the organization, human (employee) development, and adaptation for improvement. These company cultures incorporate user-oriented (as opposed to control-oriented) accounting systems and elaborate systems for motivating, generating, and using associate ideas for process improvements. The company cultures are dependent upon employing the highest quality of associates. The purpose of this article is to examine these complementary aspects of an effective company culture

Empowering End-users to Collaboratively Manage and Analyze Evolving Data Models

In order to empower end-users to make well-founded decisions based on domain-specific knowledge, companies use end-user oriented business intelligence (BI) software like spreadsheets. Moreover, many decisions require the collaboration of multiple and autonomous knowledge workers. However, prevalent BI software does not provide elevated collaboration features as known from traditional Web 2.0 technologies. There is also a lack of research on how to integrate collaboration features into BI systems, and which challenges arise as a consequence. In the paper at hand we address this issue by proposing the Spreadsheet 2.0 approach, which integrates Web 2.0 features with the spreadsheet paradigm as most-common representative of end-user-oriented business intelligence tools. Therefore, we derive requirements for a Web 2.0-based approach to collaborative BI, and present the conceptual design for a Spreadsheet 2.0 solution. Subsequently, we demonstrate a corresponding prototypical implementation, and elaborate on key findings and main challenges identified by its application and evaluation

Design for Empowerment: Empowering Sri Lankan Farmers through Mobile-based Information System

We developed a mobile-based information system (MBIS) to empower users to improve their livelihood activities. To do so, we first developed an empowerment framework (since one does not exist) as a basis to develop the MBIS. In particular, we conducted this research to solve an agriculture over-production problem in Sri Lanka where farmers remain trapped in a poverty cycle. They cannot make informed decisions due to lack of access to timely, context-based actionable information to achieve a good revenue. We had to generate some essential information such as current production level in real-time by capturing farmers’ decisions such as what and how much to grow. For this purpose, we needed to empower farmers to actively engage them in informed decision-making process through the MBIS. In evaluating the impact of the MBIS, we found a statistically significant positive change in farmers’ empowerment levels based on measuring self-efficacy, sense of control, and motivation before and after they used the application. Commercial organizations have since adopted this mobile-based system in India and Sri Lanka to solve agricultural problems, in universities Africa to mitigate hidden hunger, and the Corporative Research Center in Australia to develop digital health applications to manage chronic diseases, which indicates the approach’s wide adoptability