An architectural model for electronic services

In addition to producing a pervasive standard and atechnology framework, the Web Service initiative hasprompted businesses to re-examine their service deliverychannels. Back-end systems are already in place tocapture business knowledge and manage operationalstrategies and procedures. Web Services enable access tosuch systems, as well as basic orchestration. Theinfrastructure is in place to recreate the business-levelnotion of an electronic service. However, the gap betweentechnology-oriented and business-oriented models forservices is still considerable.In this paper, we outline a model for electronic servicesas defined by the FRESCO project. The model constitutesan architectural blueprint of the technical and businessinfrastructure for an electronic service. The focus is onthe provisional aspects of electronic services

ELECTRONIC BUSINESS IN BUSINESS

The management of a business in the digital economy is based on a management process called digital management. Business in the digital economy integrates information technologies and communications within its activities and may be partially or totally electronic. Management of the business is carried out using information systems that support for the substantiation and decisions. Business electronic involve a complete change in how the customer is viewed in relation to the organization; requirements "e-customer" are larger and increasingly sophisticated, and the organization must be able to offer services of a quality that in the largest communities of a multinational partners and customers.management, business, IT & C, Internet, electronic

Modelling electronic service systems using UML

This paper presents a profile for modelling systems of electronic services using UML. Electronic services encapsulate business services, an organisational unit focused on delivering benefit to a consumer, to enhance communication, coordination and information management. Our profile is based on a formal, workflow-oriented description of electronic services that is abstracted from particular implementation technologies. Resulting models provide the basis for a formal analysis to verify behavioural properties of services. The models can also relate services to management components, including workflow managers and Electronic Service Management Systems (ESMSs), a novel concept drawn from experience of HP Service Composer and DySCo (Dynamic Service Composer), providing the starting point for integration and implementation tasks. Their UML basis and platform-independent nature is consistent with a Model-Driven Architecture (MDA) development strategy, appropriate to the challenge of developing electronic service systems using heterogeneous technology, and incorporating legacy systems

Electronic bill presentment and payment--is it just a click away?

This article addresses the following questions about electronic presentment and payment (EBPP) in the business-to-consumer marketplace: Why aren't electronically presented bills always paid electronically? And, if EBPP does aid in the migration to fully electronic end-to-end payment, what are the barriers to its adoption.Payment systems ; Electronic funds transfers

Uptake of inter-organizational IT systems in two Australian agricultural cooperatives: a match between business relationships and design features

In this paper we will advance a perspective that links business network analysis to interorganizational IT systems(IOS) uptake, starting with an analytic framework to characterize both different types of electronic business to business interactions (via the web) as well as the network of business relationships in which they are used. In order to see whether inter-organizational IT systems and business networks (mis)match they are compared on two dimensions: 'mode of interaction' (relational versus transactional) and 'nature of coordination' (emergent versus directive). The study analyses two Australian agricultural cooperatives 'Capgrains' and 'Bluegum'. The transactional focus and directive control of Capgrains' online ordering system did not match with the relational interaction and emergent coordination that was common in their network of business relationships, resulting in a mismatch and low level of use of the system. The Bluegum's group communication system much better matched with the business relationships in the cooperative and higher use of the IOS. Indicating a positive relation betweenmatch and uptake of the IOS

A Model-Based Approach for the Management of Electronic Invoices

The globalized market pushes companies to expand their business boundaries to a whole new level. In order to efficiently support this environment, business transactions must be executed over the Internet. However, there are several factors complicating this process, such as the current state of electronic invoices. Electronic invoice adoption is not widespread because of the current format fragmentation originated by national regulations. In this paper we present an approach based on Model-Driven Engineering techniques and abstractions for supporting the core functions of invoice management systems. We compare our solution with the traditional implementations and try to analyze the advantages MDE can bring to this specific domain

Appliance design for pervasive computing

The First International Conference on Appliance Design offered the opportunity for computer scientists, electronic engineers, designers, architects, and business strategists to discuss and to blend all the perspectives of design—physical, functional, interaction, graphical, and information—of pervasive computing systems and infrastructures

Analysis of stakeholder concerns with a view to avoid organisational conflict in B2B systems

In recent years there has been a remarkable increase in information exchange between organizations due to changes in market structures and new forms of business relationships. The increase in the volume of business-to-business (B2B) transactions has contributed significantly to the expanding need for electronic systems that could effectively support communication between collaborating organizations. Examples of such collaborating systems include those that offer various types of business-to-business services, e.g. electronic commerce, electronic procurement systems, electronic links between legacy systems, or outsourced systems providing data processing services via electronic media. Development and running of B2B electronic systems has not been problem free. One of the most intractable issues found in B2B systems is the prevalence of inter-organisational conflict reported to exist and persists between the participants of interorganisational electronic networks. There have been very few attempts, however, to prescribe any practical method of detecting the antecedents of such conflict early in B2B development to facilitate smooth construction and the subsequent operation of B2B services. The research reported in this paper focuses on the identification and analysis of antecedent conflict in a joint process involving different organizations in a B2B venture. The proposed method involves identification of domain stakeholders, capturing and packaging their views and concerns into a reusable form, and the application of captured domain experience in B2B systems development. The concepts and methods introduced in this paper have been illustrated with examples drawn from our study of six web-enabled payroll systems.<br /

A Firm Level Framework for Electronic Commerce: An Information Systems Perspective

Many firms do not have their business plans and information systems plans in place for embarking on electronic commerce. A firm level framework for electronic commerce will help firms to plan and align their ECIS (Electronic Commerce Information Systems) to business and information systems strategies. This paper develops such a framework. The four components of the framework are information architecture, business processes, choice of technology applications, and customer focus. A brief discussion on the significance of these components to electronic commerce is include