138,631 research outputs found

    Challenges to describe QoS requirements for web services quality prediction to support web services interoperability in electronic commerce

    Get PDF
    Quality of service (QoS) is significant and necessary for web service applications quality assurance. Furthermore, web services quality has contributed to the successful implementation of Electronic Commerce (EC) applications. However, QoS is still the big issue for web services research and remains one of the main research questions that need to be explored. We believe that QoS should not only be measured but should also be predicted during the development and implementation stages. However, there are challenges and constraints to determine and choose QoS requirements for high quality web services. Therefore, this paper highlights the challenges for the QoS requirements prediction as they are not easy to identify. Moreover, there are many different perspectives and purposes of web services, and various prediction techniques to describe QoS requirements. Additionally, the paper introduces a metamodel as a concept of what makes a good web service

    Fairs for e-commerce: the benefits of aggregating buyers and sellers

    Full text link
    In recent years, many new and interesting models of successful online business have been developed. Many of these are based on the competition between users, such as online auctions, where the product price is not fixed and tends to rise. Other models, including group-buying, are based on cooperation between users, characterized by a dynamic price of the product that tends to go down. There is not yet a business model in which both sellers and buyers are grouped in order to negotiate on a specific product or service. The present study investigates a new extension of the group-buying model, called fair, which allows aggregation of demand and supply for price optimization, in a cooperative manner. Additionally, our system also aggregates products and destinations for shipping optimization. We introduced the following new relevant input parameters in order to implement a double-side aggregation: (a) price-quantity curves provided by the seller; (b) waiting time, that is, the longer buyers wait, the greater discount they get; (c) payment time, which determines if the buyer pays before, during or after receiving the product; (d) the distance between the place where products are available and the place of shipment, provided in advance by the buyer or dynamically suggested by the system. To analyze the proposed model we implemented a system prototype and a simulator that allow to study effects of changing some input parameters. We analyzed the dynamic price model in fairs having one single seller and a combination of selected sellers. The results are very encouraging and motivate further investigation on this topic

    Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

    Full text link
    Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. Aydın Erdal, and Savrul Burcu Kilinç, 2014. The Relationship between Globalization and E-Commerce: Turkish Case, Procedia - Social and Behavioral Sciences 150 1267 – 1276 Bresolles Grégory, Durrieu François, Senecal Sylvain. 2014. A consumer typology based on e-service quality and e-satisfaction. Journal of Retailing and Consumer Services 21, 889–896 Brunn Peter, Jensen Martin, Skovgaard Jakob. 2002. e-Marketplaces: Crafting A Winning Strategy. European Management Journal Vol. 20, No. 3, pp. 286–298 Cunha. 2012. An E-marketplace of Healthcare and Social Care Services: the perceived interest. Procedia Technology 5, 959 – 966 Chi Hsin Kuang, Yeh Huery Ren, Yang Ya Ting. 2009. The Impact of Brand Awareness on Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty. The Journal of International Management Studies, Volume 4, Number 1 Chien Shu-Hua, Chen Ying-Hueih, Hsu Chin-Yen. 2012. Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan. Industrial Marketing Management 41, 460–468 Chircu Alina.M., Mahajan Vijay. 2006. Managing electronic commerce retail transaction costs for customer value. Decision Support Systems 42, 898– 914 D'ambra John, Ramburuth, Prem., & Vatanasakdakul, Savanid. 2010. IT Doesn't Fit! The Influence of Culture on B2B in Thailand. Journal of Global Information Technology Management (Ivy League Publishing). 10-38 Ghozali, Imam. 2006. Aplikasi Analisis Multivariate dengan Sess. Cetakan Keempat. Semarang: Badan Penerbit Universitas Diponogoro ------------------. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS19, Badan Penerbit Universitas Diponegoro, Semarang. ------------------. 2005. Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: UNDIP Goes Paulo, Tu Yanbin, Tung Y.Alex. 2013. Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay. Decision Support Systems 56, 247–258 Gunasekaran, A., Marri, H. B., McGaughey, R. E., & Nebhwani, M. D. 2002. E-Commerce and its impact on operations management. International Journal of Production Economics, 75,185–197. Hashemi Malayeri, B dan Bastani, F.2000. An introduction to the Internet and the World Wide Web, Part I, Journal of Medical Sciences, TarbiatModarres University, Summer 77, Issue 1, pp. 111. Ho Shu-Chun, and Kauffman Robert.J. 2010. Internet-based selling technology and e-commerce growth: a hybrid growth theory approach with cross-model inference. Inf Technol Manag, 12:409–429 Hong Ilyoo B. 2015. Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation. International Journal of Information Management 35, 322–336 Janita M.Soledad, and Miranda F.Javier. 2013. The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces. Industrial Marketing Management 42 814–823 Juntunen Mari, Juntunen Jouni, Juga Jari. 2010. Corporate brand equity and loyalty in B2B markets: A study amonglogistics service purchasers. Macmillan Publishers Ltd. Brand Management Vol. 18, 4/5, 300–311 Malhotra, Naresh, dan Birks, David, 2007. Marketing Research: An Applied Orientation 3rd Edition. London: Practice Hall Nam Janghyeon, Ekinci Yuksel, Whyatt Georgina. 2011. Brand Equity, Brand Loyalty and Consumer Satisfaction. Annals of Tourism Research, Vol. 38, No. 3, pp. 1009–1030 Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213–233. Pradiani, Theresia. 2014. Pengaruh Trait Competitiveness Terhadap Sales Performance (Studi Kasus di PT Allianz Life Indonesia). Jurnal JIBEKA, volume 8, 55 – 62. Rauyruen Papassapa, Miller Kenneth.E, Groth Markus. 2009. B2B services: linking service loyalty and brand equity, Journal of Service Marketing 23/3 175–186 Rayport, Jeffrey F and Jaworski, Bernard J. 2002. Introduction to E-commerce. Mcgraw Hill Rong Huang and Emine Sarigollu. 2011. How Brand Awareness Relates to Market Outcome, Brand Equity and the Marketing Mix. Journal of Business Research, vol.65, pp.92-99. S. Muylle, A. Basu, 2008. Online support for business processes by electronic intermediaries, Decision Support Systems 45 (4) 845–857. Savrul Mesut, Incekara Ahmet, Sener Sefer. 2014. The Potential of E-Commerce for SMEs in a Globalizing Business Environment, Procedia - Social and Behavioral Sciences 150 35 – 45 Sekaran, Uma, Bougie, Roger, 2010. Research methods for business: a skill building approach. Bandung: Alfabeta Severi Erfan, and Ling Kwek Choon. 2013. The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity, Asian Social Science; Vol. 9, No. 3; 2013 Sugiyono. 2002. Metode Penelitian Administrasi. Bandung: CV Alfabeta ------------. 2008. Metode Penelitian Bisnis. Cetakan Keduabelas. Bandung: Alfabeta -----------. 2010. Metode Penelitian Kuantitatif Kualitatif & RND. Bandung: Alfabeta Syuhada Ahmad Anshorimuslim, dan Gambetta Windy. 2013. Online Marketplace for Indonesian Micro Small and Medium Enterprises Based on Social Media. Procedia Technology 11, 446 – 454 Tabachnick BG dan Fidel L.S, 2007. “Using Multivariate Statistic” (Fifth Edition) USA: Pearson Eduction Inc. Umar, Husein. 200. Metodologi Penelitian Untuk Skripsi dan Tesis Bisnis, Jakarta: PT. Gramedia Pustaka. White, A., Daniel, E., Ward, J., & Wilson, H., 2007. The adoption of consortium B2B emarketplaces: An exploratory study. Journal of Strategic Information Systems, 16, 71–103. Wu, Jen-Her., & Hisa, Tzyh-lih. 2004. Analysis of E-commerce innovation and impact: a hypercube model, Electronic Commerce Research and Applications Volume 3, Issue 4, Pages 389–404 Wang Shan, and Archer Norm. 2007. Business-to-business collaboration through electronic marketplaces: An exploratory study. Journal of Purchasing & Supply Management 13 113–126 Zhao Jing, Wang Shan, Huang Wilfred.V. 2008. A study of B2B e-market in China: E-commerce process perspective. Information & Management 45, 242–248 Zhao Kexin, Xia Mu, Shaw Michael.J., Subramaniam Chandrasekar. 2009. The sustainability of B2B e-marketplaces: Ownership structure, market competition, and prior buyer–seller connections. Decision Support Systems 47, 105–114 Zikmund, William G. 2003. Customer Relationship Management: Integrating Marketing Strategy and Information Technology. New Jersey: John Wiley and Sons Zuo Wenming, Huang Qiuping, Fan Chang, Zhang Zhenpeng. 2013. Quality management of B2C e-commerce service based on human factors engineering, Electronic Commerce Research and Applications 12, 309–32

    Using webcrawling of publicly available websites to assess E-commerce relationships

    Get PDF
    We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation

    Mobile Commerce and Applications: An Exploratory Study and Review

    Get PDF
    Mobile commerce is enabling the development of additional revenue streams for organizations through the delivery of chargeable mobile services. According to the European Information Technology Observatory, the total amount of revenue generated by mobile commerce was reported to be less than {\pounds}9 million in the United Kingdom in 2001. By 2005 this had, at least, doubled and more recent industry forecasts project significant global growth in this area. Mobile commerce creates a range of business opportunities and new revenue streams for businesses across industry sectors via the deployment of innovative services, applications and associated information content. This paper presents a review of mobile commerce business models and their importance for the creation of mobile commerce solutions.Comment: Journal of Computing online at https://sites.google.com/site/journalofcomputing

    The State of e-Banking Implementation in Nigeria: A Post-Consolidation Review

    Get PDF
    The most widely used e-Banking instrument in �igeria is e-Payment, particularly the automatic teller machine (ATM) card. However, with the adoption of e-Banking by all the banks in �igeria, the volume of cash in circulation has continued to increase pre-and-post bank recapitalization/consolidation exercise. Furthermore, some of the 25 banks that survived the exercise were found lately to have depleted their capital base and have lost credibility before the consumers, e-Banking implementation notwithstanding. Therefore, in this paper, we review the state of e-Banking implementation in �igeria and evaluate the influence of trust on the adoption of e-Payment using an extended technology acceptance model (TAM). Similarly, we investigate organizational reputation, perceived risk and perceived trust in the management of banks as a factor for enhancing customer loyalty. The findings in this work reveal that perceived ease of use and perceived usefulness are not only antecedent to ebanking acceptance, they are also factors to retain customers to the use of e-banking system such as organizational reputation, perceived risk and trust
    • …
    corecore