Data infrastructures and digital labour : the case of teleradiology

In this thesis, I investigate the effects of digitalisation in teleradiology, the practice of outsourcing radiology diagnosis, through an analysis of the role of infrastructures that enable the transfer, storage, and processing of digital medical data. Consisting of standards, code, protocols and hardware, these infrastructures contribute to the making of complex supply chains that intervene into existing labour processes and produce interdependent relations among radiologists, patients, data engineers, and auxiliary workers. My analysis focuses on three key infrastructures that facilitate teleradiology: Picture Archiving and Communication Systems (PACS), the Digital Imaging and Communication in Medicine (DICOM) standard, and the Health Level 7 (HL7) standard. PACS is a system of four interconnected components: imaging hardware, a secure network, viewing stations for reading images, and data storage facilities. All of these components use DICOM, which specifies data formats and network protocols for the transfer of data within PACS. HL7 is a standard that defines data structures for the purposes of transfer between medical information systems. My research draws on fieldwork in teleradiology companies in Sydney, Australia, and Bangalore, India, which specialise in international outsourcing of medical imaging diagnostics and provide services for hospitals in Europe, USA, and Singapore, among others. I argue that PACS, DICOM, and HL7 establish a technopolitical context that erodes boundaries between social institutions of labour management and material infrastructures of data control. This intertwining of bureaucratic and infrastructural modes of regulation gives rise to a variety of strategies deployed by companies for maximising productivity, as well as counter-strategies of workers in leveraging mobility and qualifications to their advantage

Enhancing Geospatial Data: Collecting and Visualising User-Generated Content Through Custom Toolkits and Cloud Computing Workflows

Through this thesis we set the hypothesis that, via the creation of a set of custom toolkits, using cloud computing, online user-generated content, can be extracted from emerging large-scale data sets, allowing the collection, analysis and visualisation of geospatial data by social scientists. By the use of a custom-built suite of software, known as the ‘BigDataToolkit’, we examine the need and use of cloud computing and custom workflows to open up access to existing online data as well as setting up processes to enable the collection of new data. We examine the use of the toolkit to collect large amounts of data from various online sources, such as Social Media Application Programming Interfaces (APIs) and data stores, to visualise the data collected in real-time. Through the execution of these workflows, this thesis presents an implementation of a smart collector framework to automate the collection process to significantly increase the amount of data that can be obtained from the standard API endpoints. By the use of these interconnected methods and distributed collection workflows, the final system is able to collect and visualise a larger amount of data in real time than single system data collection processes used within traditional social media analysis. Aimed at allowing researchers without a core understanding of the intricacies of computer science, this thesis provides a methodology to open up new data sources to not only academics but also wider participants, allowing the collection of user-generated geographic and textual content, en masse. A series of case studies are provided, covering applications from the single researcher collecting data through to collection via the use of televised media. These are examined in terms of the tools created and the opportunities opened, allowing real-time analysis of data, collected via the use of the developed toolkit

Examining the issues & challenges of email & e-communications. 2nd Northumbria Witness Seminar Conference, 24-25 Oct 2007 Northumbria University, Newcastle upon Tyne.

These proceedings capture the content of the second Witness Seminar hosted by Northumbria University’s School of Computing, Engineering and Information Sciences. It followed the success of the first witness seminar in terms of its format and style but differed in that it focused on one topic - managing email and other electronic communications technologies from a records perspective. As before the witnesses were invited to share their views and opinions on a specific aspect taking as their starting point a pertinent published article(s). Three seminars explored the business, people and technology perspectives of email and e-communications, asking the following questions: What are the records management implications and challenges of doing business electronically? Are people the problem and the solution? Is technology the problem or panacea? The final seminar, 'Futurewatch', focused on moving forward, exploring new ways of working, potential new technologies and what records professionals and others need to keep on their radar screens