See no Evil: Challenges of security surveillance and monitoring

While the development of intelligent technologies in security surveillance can augment human capabilities, they do not replace the role of the operator entirely; as such, when developing surveillance support it is critical that limitations to the cognitive system are taken into account. The current article reviews the cognitive challenges associated with the task of a CCTV operator: visual search and cognitive/perceptual overload, attentional failures, vulnerability to distraction, and decision-making in a dynamically evolving environment. While not directly applied to surveillance issues, we suggest that the NSEEV (noticing – salience, effort, expectancy, value) model of attention could provide a useful theoretical basis for understanding the challenges faced in detection and monitoring tasks. Having identified cognitive limitations of the human operator, this review sets out a research agenda for further understanding the cognitive functioning related to surveillance, and highlights the need to consider the human element at the design stage when developing technological solutions to security surveillance

How much is too much on monitoring tasks? Visual scan patterns of single air traffic controller performing multiple remote tower operations

The innovative concept of multiple remote tower operation (MRTO) is where a single air traffic controller (ATCO) provides air traffic services to two or more different airports from a geographically separated virtual Tower. Effective visual scanning by the air traffic controller is the main safety concern for human-computer interaction, as the aim of MRTO is a single controller performing air traffic management tasks originally carried out by up to four ATCOs, comprehensively supported by innovative technology. Thirty-two scenarios were recorded and analyzed using an eye tracking device to investigate the above safety concern and the effectiveness of multiple remote tower operations. The results demonstrated that ATCOs' visual scan patterns showed significant task related variation while performing different tasks and interacting with various interfaces on the controller's working position (CWP). ATCOs were supported by new display systems equipped with pan tilt zoom (PTZ) cameras allowing enhanced visual checking of airport surfaces and aircraft positions. Therefore, one ATCO could monitor and provide services for two airports simultaneously. The factors influencing visual attention include how the information is presented, the complexity of that information, and the characteristics of the operating environment. ATCO's attention distribution among display systems is the key human-computer interaction issue in single ATCO performing multiple monitoring tasks

The Cognition of Multiaircraft Control (MAC): Cognitive Ability Predictors, Working Memory, Interference, and Attention Control in Radio Communication

As the number of U.S. Air Force missions requiring UAVs has rapidly increased without commensurate increases in manpower, systems which permit a single operator to supervise and control multiple, highly-automated aircraft are being considered. The operator of such a system may be required to monitor and respond to voice communications for multiple UAVs, each of which can have aircraft specific call signs. The need to monitor this array of call signs may impose excessive requirements on constrained operator attention, working memory, and cognitive processing. The current research investigates the cognitive load (number of aircraft call signs) an individual can handle and explores the effect of proactive interference (PI) within this application. The results indicate a reduction in performance as the number of call signs are increased from 5 to 7 in the presence of PI. Additionally, this study seeks to understand if individual differences in working memory and attention predict performance on the multiaircraft control radio communication task through the application of the Operations Word Span test, Attention Control Scale, and GRE scores. Hierarchical linear modeling was used to determine the relationships among these and other variables

Applying psychological science to the CCTV review process: a review of cognitive and ergonomic literature

As CCTV cameras are used more and more often to increase security in communities, police are spending a larger proportion of their resources, including time, in processing CCTV images when investigating crimes that have occurred (Levesley & Martin, 2005; Nichols, 2001). As with all tasks, there are ways to approach this task that will facilitate performance and other approaches that will degrade performance, either by increasing errors or by unnecessarily prolonging the process. A clearer understanding of psychological factors influencing the effectiveness of footage review will facilitate future training in best practice with respect to the review of CCTV footage. The goal of this report is to provide such understanding by reviewing research on footage review, research on related tasks that require similar skills, and experimental laboratory research about the cognitive skills underpinning the task. The report is organised to address five challenges to effectiveness of CCTV review: the effects of the degraded nature of CCTV footage, distractions and interrupts, the length of the task, inappropriate mindset, and variability in people’s abilities and experience. Recommendations for optimising CCTV footage review include (1) doing a cognitive task analysis to increase understanding of the ways in which performance might be limited, (2) exploiting technology advances to maximise the perceptual quality of the footage (3) training people to improve the flexibility of their mindset as they perceive and interpret the images seen, (4) monitoring performance either on an ongoing basis, by using psychophysiological measures of alertness, or periodically, by testing screeners’ ability to find evidence in footage developed for such testing, and (5) evaluating the relevance of possible selection tests to screen effective from ineffective screener

Aerospace medicine and biology: A continuing bibliography with indexes (supplement 359)

This bibliography lists 164 reports, articles and other documents introduced into the NASA Scientific and Technical Information System during Jan. 1992. Subject coverage includes: aerospace medicine and physiology, life support systems and man/system technology, protective clothing, exobiology and extraterrestrial life, planetary biology, and flight crew behavior and performance

Attention Allocation Aid for Visual Search

This paper outlines the development and testing of a novel, feedback-enabled attention allocation aid (AAAD), which uses real-time physiological data to improve human performance in a realistic sequential visual search task. Indeed, by optimizing over search duration, the aid improves efficiency, while preserving decision accuracy, as the operator identifies and classifies targets within simulated aerial imagery. Specifically, using experimental eye-tracking data and measurements about target detectability across the human visual field, we develop functional models of detection accuracy as a function of search time, number of eye movements, scan path, and image clutter. These models are then used by the AAAD in conjunction with real time eye position data to make probabilistic estimations of attained search accuracy and to recommend that the observer either move on to the next image or continue exploring the present image. An experimental evaluation in a scenario motivated from human supervisory control in surveillance missions confirms the benefits of the AAAD.Comment: To be presented at the ACM CHI conference in Denver, Colorado in May 201

Technical approaches for measurement of human errors

Human error is a significant contributing factor in a very high proportion of civil transport, general aviation, and rotorcraft accidents. The technical details of a variety of proven approaches for the measurement of human errors in the context of the national airspace system are presented. Unobtrusive measurements suitable for cockpit operations and procedures in part of full mission simulation are emphasized. Procedure, system performance, and human operator centered measurements are discussed as they apply to the manual control, communication, supervisory, and monitoring tasks which are relevant to aviation operations