Analyzing fluctuation of topics and public sentiment through social media data

Over the past decade years, Internet users were expending rapidly in the world. They form various online social networks through such Internet platforms as Twitter, Facebook and Instagram. These platforms provide a fast way that helps their users receive and disseminate information and express personal opinions in virtual space. When dealing with massive and chaotic social media data, how to accurately determine what events or concepts users are discussing is an interesting and important problem. This dissertation work mainly consists of two parts. First, this research pays attention to mining the hidden topics and user interest trend by analyzing real-world social media activities. Topic modeling and sentiment analysis methods are proposed to classify the social media posts into different sentiment classes and then discover the trend of sentiment based on different topics over time. The presented case study focuses on COVID-19 pandemic that started in 2019. A large amount of Twitter data is collected and used to discover the vaccine-related topics during the pre- and post-vaccine emergency use period. By using the proposed framework, 11 vaccine-related trend topics are discovered. Ultimately the discovered topics can be used to improve the readability of confusing messages about vaccines on social media and provide effective results to support policymakers in making their policy their informed decisions about public health. Second, using conventional topic models cannot deal with the sparsity problem of short text. A novel topic model, named Topic Noise based-Biterm Topic Model with FastText embeddings (TN-BTMF), is proposed to deal with this problem. Word co-occurrence patterns (i.e. biterms) are dirctly generated in BTM. A scoring method based on word co-occurrence and semantic similarity is proposed to detect noise biterms. In th

Ranking and Selecting Multi-Hop Knowledge Paths to Better Predict Human Needs

To make machines better understand sentiments, research needs to move from polarity identification to understanding the reasons that underlie the expression of sentiment. Categorizing the goals or needs of humans is one way to explain the expression of sentiment in text. Humans are good at understanding situations described in natural language and can easily connect them to the character's psychological needs using commonsense knowledge. We present a novel method to extract, rank, filter and select multi-hop relation paths from a commonsense knowledge resource to interpret the expression of sentiment in terms of their underlying human needs. We efficiently integrate the acquired knowledge paths in a neural model that interfaces context representations with knowledge using a gated attention mechanism. We assess the model's performance on a recently published dataset for categorizing human needs. Selectively integrating knowledge paths boosts performance and establishes a new state-of-the-art. Our model offers interpretability through the learned attention map over commonsense knowledge paths. Human evaluation highlights the relevance of the encoded knowledge

Aspect-Based Sentiment Analysis using Machine Learning and Deep Learning Approaches

Sentiment analysis (SA) is also known as opinion mining, it is the process of gathering and analyzing people's opinions about a particular service, good, or company on websites like Twitter, Facebook, Instagram, LinkedIn, and blogs, among other places. This article covers a thorough analysis of SA and its levels. This manuscript's main focus is on aspect-based SA, which helps manufacturing organizations make better decisions by examining consumers' viewpoints and opinions of their products. The many approaches and methods used in aspect-based sentiment analysis are covered in this review study (ABSA). The features associated with the aspects were manually drawn out in traditional methods, which made it a time-consuming and error-prone operation. Nevertheless, these restrictions may be overcome as artificial intelligence develops. Therefore, to increase the effectiveness of ABSA, researchers are increasingly using AI-based machine learning (ML) and deep learning (DL) techniques. Additionally, certain recently released ABSA approaches based on ML and DL are examined, contrasted, and based on this research, gaps in both methodologies are discovered. At the conclusion of this study, the difficulties that current ABSA models encounter are also emphasized, along with suggestions that can be made to improve the efficacy and precision of ABSA systems

Using Deep Learning Networks to Predict Telecom Company Customer Satisfaction Based on Arabic Tweets

Information systems are transforming businesses, which are using modern technologies towards new business models based on digital solutions, which ultimately lead to the design of novel socio-economic systems. Sentiment analysis is, in this context, a thriving research area. This paper is a case study of Saudi telecommunications (telecom) companies, using sentiment analysis for customer satisfaction based on a corpus of Arabic tweets. This paper compares, for the first time for Saudi social media in telecommunication, the most popular machine learning approach, support vector machine (SVM), with two deep learning approaches: long short-term memory (LSTM) and gated recurrent unit (GRU). This study used LSTM and GRU with two different implementations, adding attention mechanism and character encoding. The study concluded that the bidirectional-GRU with attention mechanism achieved a better performance in the telecommunication domain and allowed detection of customer satisfaction in the telecommunication domain with high accuracy

Unveiling the frontiers of deep learning: innovations shaping diverse domains

Deep learning (DL) enables the development of computer models that are capable of learning, visualizing, optimizing, refining, and predicting data. In recent years, DL has been applied in a range of fields, including audio-visual data processing, agriculture, transportation prediction, natural language, biomedicine, disaster management, bioinformatics, drug design, genomics, face recognition, and ecology. To explore the current state of deep learning, it is necessary to investigate the latest developments and applications of deep learning in these disciplines. However, the literature is lacking in exploring the applications of deep learning in all potential sectors. This paper thus extensively investigates the potential applications of deep learning across all major fields of study as well as the associated benefits and challenges. As evidenced in the literature, DL exhibits accuracy in prediction and analysis, makes it a powerful computational tool, and has the ability to articulate itself and optimize, making it effective in processing data with no prior training. Given its independence from training data, deep learning necessitates massive amounts of data for effective analysis and processing, much like data volume. To handle the challenge of compiling huge amounts of medical, scientific, healthcare, and environmental data for use in deep learning, gated architectures like LSTMs and GRUs can be utilized. For multimodal learning, shared neurons in the neural network for all activities and specialized neurons for particular tasks are necessary.Comment: 64 pages, 3 figures, 3 table

Aspect-oriented Opinion Alignment Network for Aspect-Based Sentiment Classification

Aspect-based sentiment classification is a crucial problem in fine-grained sentiment analysis, which aims to predict the sentiment polarity of the given aspect according to its context. Previous works have made remarkable progress in leveraging attention mechanism to extract opinion words for different aspects. However, a persistent challenge is the effective management of semantic mismatches, which stem from attention mechanisms that fall short in adequately aligning opinions words with their corresponding aspect in multi-aspect sentences. To address this issue, we propose a novel Aspect-oriented Opinion Alignment Network (AOAN) to capture the contextual association between opinion words and the corresponding aspect. Specifically, we first introduce a neighboring span enhanced module which highlights various compositions of neighboring words and given aspects. In addition, we design a multi-perspective attention mechanism that align relevant opinion information with respect to the given aspect. Extensive experiments on three benchmark datasets demonstrate that our model achieves state-of-the-art results. The source code is available at https://github.com/AONE-NLP/ABSA-AOAN.Comment: 8 pages, 5 figure, ECAI 202