Performance measures of net-enabled hypercompetitive industries: the case of tourism

This paper investigates the theory and practise of e-metrics. It examines the tourism sector as one of the most successful sectors on-line and identifies best practice in the industry. Qualitative research with top e-Marketing executives demonstrates the usage and satisfaction levels from current e-metrics deployment, selection of e-metrics for ROI calculation as well as intention of new e-metrics implementation and future trends and developments. This paper concludes that tourism organizations gradually realise the value of e-measurement and are willing to implement e-metrics to enable them evaluate the effectiveness of their planning processes and assess their results against their short and the long term objectives

Exploratory landscape metrics for agricultural sustainability

Socioeconomic growth and urban change have been an increasing concern for decision makers in recent decades. The monitoring, mapping, and analysis of agricultural land use change, especially in areas where urban change has been high, is crucial. The collision between traditional economic activities related to agriculture in tourist areas such as the Algarve and current demand for tourism infrastructures in urban regions is also leading to loss of economic activity. This article uses a combined geographical information system approach with CORINE land cover datasets to perform a Shannon’s diversity index quantifying changes in agricultural areas. The article then expands on the nature of the agricultural changes observed, and offers a multi-temporal assessment by means of landscape metrics in order to understand the shifting land use patterns for the Algarve in land use planning and regional economic equilibrium: a) forest regions become transformed into agricultural areas and agricultural areas become urban; b) areas that are initially agricultural become scattered residential regions created by economic investors; and c) agricultural land use changes have a cyclical nature in which—in the course of the economic recession—such dynamic effects brought about a decrease in tourism and focus on traditional sectors

Knowledge transfer in a tourism destination: the effects of a network structure

Tourism destinations have a necessity to innovate to remain competitive in an increasingly global environment. A pre-requisite for innovation is the understanding of how destinations source, share and use knowledge. This conceptual paper examines the nature of networks and how their analysis can shed light upon the processes of knowledge sharing in destinations as they strive to innovate. The paper conceptualizes destinations as networks of connected organizations, both public and private, each of which can be considered as a destination stakeholder. In network theory they represent the nodes within the system. The paper shows how epidemic diffusion models can act as an analogy for knowledge communication and transfer within a destination network. These models can be combined with other approaches to network analysis to shed light on how destination networks operate, and how they can be optimized with policy intervention to deliver innovative and competitive destinations. The paper closes with a practical tourism example taken from the Italian destination of Elba. Using numerical simulations the case demonstrates how the Elba network can be optimized. Overall this paper demonstrates the considerable utility of network analysis for tourism in delivering destination competitiveness.Comment: 15 pages, 2 figures, 2 tables. Forthcoming in: The Service Industries Journal, vol. 30, n. 8, 2010. Special Issue on: Advances in service network analysis v2: addeded and corrected reference

Adding evidence to the debate: quantifying Airbnb's disruptive impact on ten key hotel markets

Airbnb's entry into the lodging landscape has dramatically increased the available supply of rooms for accommodating prospective visitors at a destination. In a competitive market, an increase in supply while keeping demand relatively constant would decrease prices and revenues. While Airbnb is expected to negatively impact the hotel industry, the effects of Airbnb on the performance of the hotel industry have not been extensively quantified. Also, existing studies on Airbnb's economic impacts are limited in their inferential, temporal, and/or geographical scope. In view of this gap in the literature, the present study examines the effects of Airbnb supply on key hotel performance metrics: room revenues (RevPAR), average daily rates (ADR), and occupancy rates (OCC) in ten major U.S. hotel markets for the period between July 2008 and June 2017. The results demonstrate that an increasing Airbnb supply negatively impacts all three performance metrics within the hotel industry. Moreover, while previous research has demonstrated a negative impact on lower-end hotels, our findings provide evidence of Airbnb's growing impact on the mainstream market across hotel class segments, signaling a high level of consistency with the tenets of the theory of disruptive innovation. The magnitude of these effects is not only statistically but also economically significant. Theoretical and practical implications are discussed.Accepted manuscrip

Mapping Ocean Wealth

This document describes a major new initiative to develop detailed and spatially explicit accounting of the value of marine ecosystem services at different scales. This information will inform key decision-makers in sectors ranging from international development to insurance and extractive industries to engineering. The Nature Conservancy's vision is to change perception and utilization of marine and coastal ecosystems. Working with stakeholders, it will catalyse a transformation in ocean management toward a paradigm based on explicit understanding of how and where "ocean wealth" is built, stored and generated

Um paradigma alternativo para o ordenamento do território e o turismo em paisagens costeiras: as métricas espaciais como indicadores para ordenamento e o turismo em paisagens costeiras

Coastal urbanization dynamics in the Algarve are intimately related with tourism, which dominates the regional economy. We present part of the results of a research project in the coastal landscapes of Algarve, focusing on land use and land change, particularly urban sprawl around Faro, one of the highest concentrations of tourism resorts in the region. We performed a diachronic analysis (1990-2000) based on Corine Land Cover data. We combined contingence tables and landscape metrics. A parsimonious suite of these spatial metrics were selected in order to be easily combined as to derive results with a straightforward interpretation, and moving windows technique facilitated the task in identifying gradients of landscape heterogeneity. Land use planning must pay more attention to tourism, adopting combined spatial approaches, monitor initiatives, and do better plans. Metrics are good indicators for this purpose.As dinâmicas urbanas no litoral do Algarve estão intimamente ligadas ao turismo, que domina a economia regional. Apresentamos uma parte dos resultados de um projecto de investigação sobre as alterações do uso do solo nas paisagens costeiras do Algarve, nomeadamente na dispersão urbana em volta de Faro, uma das zonas com maior concentração de “resorts” na região. Desenvolvemos uma análise diacrónica (1990-2000) baseada no Corine Land Cover combinando tabelas de contingência com métricas da paisagem. Foi seleccionado um conjunto parcimonioso de métricas facilitando o seu uso conjunto e gerando resultados que fossem claramente interpretados; a ténica “janelas móveis” facilitou a identificação de gradientes de heterogeneidade da paisagem. O ordenamento do território deve prestar mais atenção ao turismo, adoptando abordagens espaciais, monitorizando iniciativas, planeando melhor. As métricas constituem bons indicadores para este fiminfo:eu-repo/semantics/publishedVersio

Economic Globalization and Caribbean Economies: Competitive Developments, Strategic Response, and Performance

This study examines the effects of economic globalization on competitive situations of local firms in a small economy, the strategic responses of these firms to the competitive developments, and marketing and financial performance outcomes of these strategies. Findings indicate both beneficial and deleterious effects of economic globalization on domestic competitive situations. Findings also indicate variations in strategic responses and performance outcomes of local firms. Implications are presented along with recommendations for future research

Software como um Serviço: uma plataforma eficaz para oferta de sistemas holísticos de gestão da performance

This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.O objetivo principal deste estudo é avaliar a viabilidade de desenvolvimento de um sistema de Gestão da Performance, entregue sob a forma de “Software como Serviço” (SaaS), específico para o setor hoteleiro, e também avaliar os benefícios de seu uso. O software implantado na cloud, entregue e licenciado como um serviço, é cada vez mais aceite num contexto de negócios. Todavia, não é comum que soluções de Business Intelligence (BI) sejam distribuídas neste modelo SaaS. No entanto, existem alguns exemplos de que isso se está a alterar. Para atingir o objetivo do estudo, foi utilizada Design Science Research como metodologia de pesquisa científica para desenvolvimento de um protótipo. Este protótipo foi implementado em quatro hotéis para que os seus resultados pudessem ser avaliados. A avaliação foi focada tanto nas características técnicas do sistema como nos benefícios para o negócio. Os resultados mostraram que os hotéis estavam muito satisfeitos com o sistema e que construir um protótipo e disponibilizá-lo sob a forma de SaaS é uma boa solução para avaliar a contribuição dos sistemas de BI para melhorar o desempenho da gestão.info:eu-repo/semantics/publishedVersio

Does franchising create value? An analysis of the financial performance of US public restaurant firms

Author's OriginalIt is commonly believed that the franchising method of distribution provides strategic and operational benefits to the companies that adopt it. These benefits should result in superior financial performance as compared to that of firms that do not use franchising. Yet, the empirical evidence of the effects of franchising on financial performance is sparse and mixed. The purpose of this paper is to further examine the empirical evidence of the impact of franchising on a firm’s financial performance by using performance metrics (Economic Value Added and Market Value Added) that are extensively used in corporate finance. This study focuses on the US public restaurant sector. The results provide some evidence that franchising firms create more market and economic value than do non-franchising firms. A revised version of this paper has since been published in the International Journal of Hospitality and Tourism Administration. Please use this version in your citations.Aliouche, E. & Schlentrich, U. (2009). Does Franchising Create Value? An Analysis of the Financial Performance of US Public Restaurant Firms. International Journal of Hospitality & Tourism Administration, 10(2), 93-10