Business Process Management Integration Solution in Financial Sector

It is vital for financial services companies to ensure the rapid implementation of new processes to meet speed-to-market, service quality and compliance requirements. This has to be done against a background of increased complexity. An integrated approach to business processes allows products, processes, systems, data and the applications that underpin them to evolve quickly. Whether it’s providing a loan, setting up an insurance policy, or executing an investment instruction, optimizing the sale-to-fulfillment process will always win new business, cement customer loyalty, and reduce costs. Lack of integration across lending, payments and trading, on the other hand, simply presents competitors who are more efficient with a huge profit opportunity.Web Service, business process, integration, financial services, integration, modeling

A conformance test framework for the DeviceNet fieldbus

The DeviceNet fieldbus technology is introduced and discussed. DeviceNet is an open standard fieldbus which uses the proven Controller Area Network technology. As an open standard fieldbus, the device conformance is extremely important to ensure smooth operation. The error management in DeviceNet protocol is highlighted and an error injection technique is devised to test the implementation under test for the correct error-recovery conformance. The designed Error Frame Generator prototype allows the error management and recovery of DeviceNet implementations to be conformance tested. The Error Frame Generator can also be used in other Controller Area Network based protocols. In addition, an automated Conformance Test Engine framework has been defined for realising the conformance testing of DeviceNet implementations. Automated conformance test is used to achieve consistent and reliable test results, apart from the benefits in time and personnel savings. This involves the investigations and feasibility studies in adapting the ISO 9646 conformance test standards for use in DeviceNet fieldbus. The Unique Input/Output sequences method is used for the generation of DeviceNet conformance tests. The Unique Input/Output method does not require a fully specified protocol specification and gives shorter test sequences, since only specific state information is needed. As conformance testing addresses only the protocol verification, it is foreseen that formal method validation of the DeviceNet protocol must be performed at some stage to validate the DeviceNet specification

WS-CDL Based Specification for Web Services Collaboration Testing

Service Oriented Computing(SOC) is becoming a major paradigm for developing next generation of software systems, and one of the major challenges of Service Oriented Computing is testing interactions and collaborations among the distributed and dynamically integrated web services. To support automated test of web service‟s collaborations, a formal specification is needed. This thesis proposes a specification of web services collaborations based on Web Services Choreography Description Language (WS-CDL). We identify the basic constructs that can be found in any web services collaboration, and we mapped them to the new WS-CDL based language (WS-CDL+). Finally, A scenario of web services collaboration is developed and specification in WS-CDL+ is provided. This work builds a foundation for automated web services testing in a service oriented computing environment

CLOCIS:Cloud-based conformance testing framework for IoT devices in the future internet

In recent years, the Internet of Things (IoT) has not only become ubiquitous in daily life but has also emerged as a pivotal technology across various sectors, including smart factories and smart cities. Consequently, there is a pressing need to ensure the consistent and uninterrupted delivery of IoT services. Conformance testing has thus become an integral aspect of IoT technologies. However, traditional methods of IoT conformance testing fall short of addressing the evolving requirements put forth by both industry and academia. Historically, IoT testing has necessitated a visit to a testing laboratory, implying that both the testing systems and testers must be co-located. Furthermore, there is a notable absence of a comprehensive method for testing an array of IoT standards, especially given their inherent heterogeneity. With a surge in the development of diverse IoT standards, crafting an appropriate testing environment poses challenges. To address these concerns, this article introduces a method for remote IoT conformance testing, underpinned by a novel conceptual architecture termed CLOCIS. This architecture encompasses an extensible approach tailored for a myriad of IoT standards. Moreover, we elucidate the methods and procedures integral to testing IoT devices. CLOCIS, predicated on this conceptual framework, is actualized, and to attest to its viability, we undertake IoT conformance testing and present the results. When leveraging CLOCIS, small and medium-sized enterprises (SMEs) and entities in the throes of IoT service development stand to benefit from a reduced time to market and cost-efficient testing procedures. Additionally, this innovation holds promise for IoT standardization communities, enabling them to champion their standards with renewed vigor

Automated tools and techniques for distributed Grid Software: Development of the testbed infrastructure

Grid technology is becoming more and more important as the new paradigm for sharing computational resources across different organizations in a secure way. The great powerfulness of this solution, requires the definition of a generic stack of services and protocols and this is the scope of the different Grid initiatives. As a result of international collaborations for its development, the Open Grid Forum created the Open Grid Services Architecture (OGSA) which aims to define the common set of services that will enable interoperability across the different implementations. This master thesis has been developed in this framework, as part of the two European-funded projects ETICS and OMII-Europe. The main objective is to contribute to the design and maintenance of large distributed development projects with the automated tool that enables to implement Software Engineering techniques oriented to achieve an acceptable level of quality at the release process. Specifically, this thesis develops the testbed concept as the virtual production-like scenario where to perform compliance tests. As proof of concept, the OGSA Basic Execution Service has been chosen in order to implement and execute conformance tests within the ETICS automated testbed framework

Testing Mobile Web Applications for W3C Best Practice Compliance

Adherence to best practices and standards when developing mobile web applications is important to achieving a quality outcome. As smartphones and tablet PCs continue to proliferate in the consumer electronics market, businesses and individuals are increasingly turning from the native application paradigm to HTML 5-based web applications as a means of software development and distribution. With an everincreasing reliance by users on the correct functioning of such applications, the requirement for stringent and comprehensive quality assurance measures is also brought sharply into focus. This research investigates the increasing trend towards mobile web application development in the mobile software domain, and assesses the requirement for an automated approach to best practice validation testing for mobile web applications. Contemporary approaches to automated web application testing are examined, with particular emphasis on issues relating to mobile web application tests. The individual guidelines proposed by the W3C Mobile Web Application Best Practices are analysed and where applicable automated conformance tests are implemented in a customised testing tool. A range of mobile web applications are tested using this tool in order to examine the extent to which implementation of the tested-for guidelines is detected. Automated tests were successfully implemented in respect of nearly 60% of the best practices

A framework to provide charging for third party composite services

Includes synopsis.Includes bibliographical references (leaves 81-87).Over the past few years the trend in the telecommunications industry has been geared towards offering new and innovative services to end users. A decade ago network operators were content with offering simple services such as voice and text messaging. However, they began to notice that these services were generating lower revenues even while the number of subscribers increased. This was a direct result of the market saturation and network operators were forced to rapidly deploy services with minimum capital investment and while maximising revenue from service usage by end users. Network operators can achieve this by exposing the network to external content and service providers. They would create interfaces that would allow these 3rd party service and content providers to offer their applications and services to users. Composing and bundling of these services will essentially create new services for the user and achieve rapid deployment of enhanced services. The concept of offering a wide range of services that are coordinated in such a way that they deliver a unique experience has sparked interest and numerous research on Service Delivery Platforms (SDP). SDP‟s will enable network operators to be able to develop and offer a wide-variety service set. Given this interest on SDP standardisation bodies such as International Telecommunications Union – Telecommunications (ITU-T), Telecoms and Internet converged Servicers and Protocols for Advanced Networks) (TISPAN), 3rd Generations Partnership Project (3GPP) and Open Mobile Alliance (OMA) are leading efforts into standardising functions and protocols to enhance service delivery by network operators. Obtaining revenue from these services requires effective accounting of service usage and requires mechanisms for billing and charging of these services. The IP Multimedia subsystem(IMS) is a Next Generation Network (NGN) architecture that provides a platform for which multimedia services can be developed and deployed by network operators. The IMS provides network operators, both fixed or mobile, with a control layer that allows them to offer services that will enable them to remain key role players within the industry. Achieving this in an environment where the network operator interacts directly with the 3rd party service providers may become complicated

Designing a Conversation Mining System for Customer Service Chatbots

As chatbots are gaining popularity in customer service, it is critically important for companies to continuously analyze and improve their chatbots’ performance. However, current analysis approaches are often limited to the question-answer level or produce highly aggregated metrics (e.g., conversations per day) instead of leveraging the full potential of the large volume of conversation data to provide actionable insights for chatbot developers and chatbot managers. To address this challenge, we developed a novel chatbot analytics approach — conversation mining — based on concepts and methods from process mining. We instantiated our approach in a conversation mining system that can be used to visually analyze customer-chatbot conversations at the process level. The results of four focus group evaluations suggest that conversation mining can help chatbot developers and chatbot managers to extract useful insights for improving customer service chatbots. Our research contributes to research and practice with novel design knowledge for conversation mining systems

Services State of Play - Compliance Testing and Interoperability Checking

The document contains an inventory of existing solutions for compliance testing and interoperability checking of services, the assumption being that the services are web services. Even if the emphasis is on geographical information and therefore on Geographical Information Systems, the document describes applicable solutions outside the geographical Information System domain.JRC.H.6-Spatial data infrastructure