Collaborative method to maintain business process models updated

Business process models are often forgotten after their creation and its representation is not usually updated. This appears to be negative as processes evolve over time. This paper discusses the issue of business process models maintenance through the definition of a collaborative method that creates interaction contexts enabling business actors to discuss about business processes, sharing business knowledge. The collaboration method extends the discussion about existing process representations to all stakeholders promoting their update. This collaborative method contributes to improve business process models, allowing updates based in change proposals and discussions, using a groupware tool that was developed. Four case studies were developed in real organizational environment. We came to the conclusion that the defined method and the developed tool can help organizations to maintain a business process model updated based on the inputs and consequent discussions taken by the organizational actors who participate in the processes.info:eu-repo/semantics/publishedVersio

Computer Mediated Communications and Communities of Practice

Within the Knowledge Management context, there is growing interest in computer support for group knowledge sharing and the role that Communities of Practice play in this. Communities of Practice are groups of individuals with a common purpose and who share some background, language or experience. The community is regenerated as newcomers join the group and old-timers leave. The newcomers have access to the old- timers and learn from them. This generally takes place through situated learning. New group knowledge is also created as members of the community have a problem to solve and swap experiences and anecdotes to solve the problem, possibly arriving at a novel solution. This may then be further shared through anecdotes so that it eventually becomes part of the group's store of collective knowledge. Communities of Practice provide an excellent forum for knowledge sharing and a vital question is whether the new communications media, which provide new possibilities for collaboration and distributed working, could support the existence of such groups in a distributed environment. This question takes on an added relevance with the rapid internationalization of business that can spread the distribution over national boundaries posing problems of cultural and temporal as well as physical distance. This paper reports on a case study which was the first stage in exploring whether Computer Mediated Communications technologies (CMCs) can support distributed international Communities of Practice. The aim of the case study was to explore the possible existence of Communities of Practice in an international organization, to identify such groups and to ascertain the media used.Computer Mediated Communications technologies, CMC, Communities of Practice, CoP, Knowledge Management, KM

Applying a User-centred Approach to Interactive Visualization Design

Analysing users in their context of work and finding out how and why they use different information resources is essential to provide interactive visualisation systems that match their goals and needs. Designers should actively involve the intended users throughout the whole process. This chapter presents a user-centered approach for the design of interactive visualisation systems. We describe three phases of the iterative visualisation design process: the early envisioning phase, the global specification hase, and the detailed specification phase. The whole design cycle is repeated until some criterion of success is reached. We discuss different techniques for the analysis of users, their tasks and domain. Subsequently, the design of prototypes and evaluation methods in visualisation practice are presented. Finally, we discuss the practical challenges in design and evaluation of collaborative visualisation environments. Our own case studies and those of others are used throughout the whole chapter to illustrate various approaches

Symmetric Synchronous Collaborative Navigation

Synchronous collaborative navigation is a form of social navigation where users virtually share a web browser. In this paper, we present a symmetric, proxy-based architecture where each user can take the lead and guide others in visiting web sites, without the need for a special browser or other software. We show how we have applied this scheme to a problem-solving-oriented e-learning system

Business Process Innovation using the Process Innovation Laboratory

Most organizations today are required not only to establish effective business processes but they are required to accommodate for changing business conditions at an increasing rate. Many business processes extend beyond the boundary of the enterprise into the supply chain and the information infrastructure therefore is critical. Today nearly every business relies on their Enterprise System (ES) for process integration and the future generations of enterprise systems will increasingly be driven by business process models. Consequently process modeling and improvement will become vital for business process innovation (BPI) in future organizations. There is a significant body of knowledge on various aspect of process innovation, e.g. on conceptual modeling, business processes, supply chains and enterprise systems. Still an overall comprehensive and consistent theoretical framework with guidelines for practical applications has not been identified. The aim of this paper is to establish a conceptual framework for business process innovation in the supply chain based on advanced enterprise systems. The main approach to business process innovation in this context is to create a new methodology for exploring process models and patterns of applications. The paper thus presents a new concept for business process innovation called the process innovation laboratory a.k.a. the Ð-Lab. The Ð-Lab is a comprehensive framework for BPI using advanced enterprise systems. The Ð-Lab is a collaborative workspace for experimenting with process models and an explorative approach to study integrated modeling in a controlled environment. The Ð-Lab facilitates innovation by using an integrated action learning approach to process modeling including contemporary technological, organizational and business perspectivesNo; keywords

Web 3.0 and Knowledge Management: Opportunities for Spatial Planning and Decision Making

The overabundance of information produced by new technologies, if on one side can be considered as a knowledge enrichment in planning process, on the other side it has not improved neither reality understanding nor possibilities of intervention. Old forms of citizens participation to planning process, generally based on assemblies, have been replaced by continuous discussions on social networks, blogs, etc.. The attempt to take into account the huge data flow produced everyday, it is not an easy task for planners. An ontologies based approach can represent an important support to such activities. "Comelicopedia" an European project between Italy and Austria, probably is one of the first experiences in applying ontologies to spatial planning process. All potentialities in planning and decision making fields will be analyzed and tools, such as "comelicopedia", can become usual in supporting a regulatory dialogue between decision makers and citizens

Pattern languages in HCI: A critical review

This article presents a critical review of patterns and pattern languages in human-computer interaction (HCI). In recent years, patterns and pattern languages have received considerable attention in HCI for their potential as a means for developing and communicating information and knowledge to support good design. This review examines the background to patterns and pattern languages in HCI, and seeks to locate pattern languages in relation to other approaches to interaction design. The review explores four key issues: What is a pattern? What is a pattern language? How are patterns and pattern languages used? and How are values reflected in the pattern-based approach to design? Following on from the review, a future research agenda is proposed for patterns and pattern languages in HCI

What drives pharmaceutical innovation and knowledge exchange? A study supporting the use of Knowledge Management within the pharmaceutical industry

Innovation is a key driver of the pharmaceutical company, from an initial discovery of a compound to the final development of a marketable and novel medicine, the web of processes to reach a viable end stage requires innovative behaviour backed by accurate knowledge. This paper analyses the use, importance and sources of knowledge within the drug development process and suggests that a pharmaceutical Knowledge Management strategy should not only address capturing the knowledge within the drug processes, but also the knowledge held within the social networks of the organisation

COMPUTER-SUPPORTED COLLABORATIVE KNOWLEDGE BUILDING IN ENGINEERING DESIGN

Engineering design is defined as a process of devising a technical system, component, or process to satisfy desired needs. Collaborative engineering design (CED) is a knowledge- intensive process that involves multidisciplinary people working jointly, sharing resources and outcomes, and building new knowledge while solving problems. People need to collaborate synchronously or asynchronously, either in the same place or distributed geographically. This thesis proposes that engineering design can be modeled not only as a process of knowledge transformation, but as a process of collaborative knowledge building (CKB). CKB is a goal-driven collaborative process of generating and refining ideas and concepts of value to the community. Properly applied and supported, CKB has the potential to improve both learning and design outcomes resulting from collaborative design projects. Existing collaboration tools have evolved without a clear understanding of designers’ needs, even though a portion of the required functionalities has been achieved separately. This thesis proposes an integrated CKB-orientated model for collaborative engineering design, incorporating the key elements of Stahl’s CKB model, Lu’s ECN-based collaborative engineering model, Nonaka’s knowledge creation theory, and Sim and Duffy’s model of a design activity. Based on the model, a set of specific requirements for collaboration tools are presented and some functionalities not existing currently are identified