Evaluating Sociotechnical Factors Associated With Telecom Service Provisioning: A Case Study

Provisioning Internet services remains an area of concern for Internet service providers. Despite investments to improve resources and technology, the understanding of sociotechnical factors that influence the service-provisioning life cycle remains limited. The purpose of this case study was to evaluate the influence of sociotechnical factors associated with telecom service provisioning and to explore the critical success and failure factors, specifically in the telecommunication industry of Kuwait. Guided by sociotechnical systems theory, this qualitative exploratory case study approach examined a purposeful sample of 19 participants comprising of managers, engineers, and technicians who had the knowledge and experience of the service-provisioning life cycle. Semistructured interviews, project logs, and a self-created follow-up questionnaire were the primary sources of data. Thematic analysis techniques assisted in coding the data and developing themes, which resulted in a set of critical success and failure factors that influence the service-provisioning life cycle. Cross-functional communication, risk management practices, infrastructure availability, and employee skill development were among the emergent factors that influenced the service implementation. Internet service providers may use the results from this study to improve the service-provisioning life cycle. Successful implementations will promote an environment of positive social change that will increase employee motivation, productivity, and employee morale

Analysis domain model for shared virtual environments

The field of shared virtual environments, which also encompasses online games and social 3D environments, has a system landscape consisting of multiple solutions that share great functional overlap. However, there is little system interoperability between the different solutions. A shared virtual environment has an associated problem domain that is highly complex raising difficult challenges to the development process, starting with the architectural design of the underlying system. This paper has two main contributions. The first contribution is a broad domain analysis of shared virtual environments, which enables developers to have a better understanding of the whole rather than the part(s). The second contribution is a reference domain model for discussing and describing solutions - the Analysis Domain Model

Model for warehouse shipping and store provisioning: Worten case study

Nowadays with the increase of competition and demanding customers, it is normal for companies to feel the need of improving their internal processes, using them to gain a margin over competition and reaching the customer faster. Worten, is the best electronic retail company in Portugal, but to increase its value, can recognize that should be in continuous improvement on its supply chain and on internal processes that are ruling for too long, becoming obsolete and not adding value for the final customer. The capability of Worten to always identifying improvement opportunities and wanting to do better, culminated in the realization of this project. In this project, the actual processes in practice in Worten warehouse were described and afterwards th were analysed and improving proposals were presented as well as the impact before and after their implementation.Com o aumento da concorrência e de clientes cada vez mais exigentes, é normal que as empresas sintam necessidade de melhorar os seus processos internos, utilizando-os para ganhar margem sobre a concorrência e chegar aos clientes com maior rapidez. A Worten, é considerada a melhor empresa de retalho eletrónico em Portugal, mas para aumentar o seu valor, reconhece que deve procurar estar em melhoria contínua na sua cadeia de abastecimento e nos processos internos que estão em prática há demasiado tempo, tornando-se obsoletos e não acrescentando valor para o cliente final. A capacidade da Worten em identificar oportunidades de melhoria e querer fazer melhor, culminou na realização deste projeto. Neste projeto foram descritos os processos em prática atualmente, no armazém da Worten e posteriormente analisados assim como foram apresentadas propostas de melhoria e bem como o impacto antes e depois da sua implementação

Infrastructure-as-a-Service Usage Determinants in Enterprises

The thesis focuses on the research question, what the determinants of Infrastructure-as-a-Service usage of enterprises are. A wide range of IaaS determinants is collected for an IaaS adoption model of enterprises, which is evaluated in a Web survey. As the economical determinants are especially important, they are separately investigated using a cost-optimizing decision support model. This decision support model is then applied to a potential IaaS use case of a large automobile manufacturer

Virtual Organization Clusters: Self-Provisioned Clouds on the Grid

Virtual Organization Clusters (VOCs) provide a novel architecture for overlaying dedicated cluster systems on existing grid infrastructures. VOCs provide customized, homogeneous execution environments on a per-Virtual Organization basis, without the cost of physical cluster construction or the overhead of per-job containers. Administrative access and overlay network capabilities are granted to Virtual Organizations (VOs) that choose to implement VOC technology, while the system remains completely transparent to end users and non-participating VOs. Unlike alternative systems that require explicit leases, VOCs are autonomically self-provisioned according to configurable usage policies. As a grid computing architecture, VOCs are designed to be technology agnostic and are implementable by any combination of software and services that follows the Virtual Organization Cluster Model. As demonstrated through simulation testing and evaluation of an implemented prototype, VOCs are a viable mechanism for increasing end-user job compatibility on grid sites. On existing production grids, where jobs are frequently submitted to a small subset of sites and thus experience high queuing delays relative to average job length, the grid-wide addition of VOCs does not adversely affect mean job sojourn time. By load-balancing jobs among grid sites, VOCs can reduce the total amount of queuing on a grid to a level sufficient to counteract the performance overhead introduced by virtualization

Proceedings of the 5th bwHPC Symposium

In modern science, the demand for more powerful and integrated research infrastructures is growing constantly to address computational challenges in data analysis, modeling and simulation. The bwHPC initiative, founded by the Ministry of Science, Research and the Arts and the universities in Baden-Württemberg, is a state-wide federated approach aimed at assisting scientists with mastering these challenges. At the 5th bwHPC Symposium in September 2018, scientific users, technical operators and government representatives came together for two days at the University of Freiburg. The symposium provided an opportunity to present scientific results that were obtained with the help of bwHPC resources. Additionally, the symposium served as a platform for discussing and exchanging ideas concerning the use of these large scientific infrastructures as well as its further development