What’s the difference? Jobseeker perspectives on employment assistance

This qualitative study from the Brotherhood of St Laurence illustrates the challenges faced by jobseekers navigating today’s labour market. Drawing on insights from service users in four focus groups with 39 clients from the Carlton, Moe and Shepparton, the report outlines the contrasting approaches taken by Australia’s mainstream employment services and the five Victorian Work and Learning Centres

The Mechanistic and Normative Structure of Agency

I develop an interdisciplinary framework for understanding the nature of agents and agency that is compatible with recent developments in the metaphysics of science and that also does justice to the mechanistic and normative characteristics of agents and agency as they are understood in moral philosophy, social psychology, neuroscience, robotics, and economics. The framework I develop is internal perspectivalist. That is to say, it counts agents as real in a perspective-dependent way, but not in a way that depends on an external perspective. Whether or not something counts as an agent depends on whether it is able to have a certain kind of perspective. My approach differs from many others by treating possession of a perspective as more basic than the possession of agency, representational content/vehicles, cognition, intentions, goals, concepts, or mental or psychological states; these latter capabilities require the former, not the other way around. I explain what it means for a system to be able to have a perspective at all, beginning with simple cases in biology, and show how self-contained normative perspectives about proper function and control can emerge from mechanisms with relatively simple dynamics. I then describe how increasingly complex control architectures can become organized that allow for more complex perspectives that approach agency. Next, I provide my own account of the kind of perspective that is necessary for agency itself, the goal being to provide a reference against which other accounts can be compared. Finally, I introduce a crucial distinction that is necessary for understanding human agency: that between inclinational and committal agency, and venture a hypothesis about how the normative perspective underlying committal agency might be mechanistically realized

Metaphor, Objects, and Commodities

This article is a contribution to a symposium that focuses on the ideas of Margaret Jane Radin as a point of departure, and particularly on her analyses of propertization and commodification. While Radin focuses on the harms associated with commodification of the person, relying on Hegel's idea of alienation, we argue that objectification, and in particular objectification of various features of the digital environment, may have important system benefits. We present an extended critique of Radin's analysis, basing the critique in part on Gadamer's argument that meaning and application are interrelated and that meaning changes with application. Central to this interplay is the speculative form of analysis that seeks to fix meaning, contrasted with metaphorical thought that seeks to undermine some fixed meanings and create new meanings through interpretation. The result is that speculative and metaphorical forms are conjoined in an interactive process through which new adaptations emerge. Taking this critique an additional step, we use examples from contemporary intellectual property law discourse to demonstrate how an interactive approach, grounded in metaphor, can yield important insights

Sustainable Relations in International Development Cooperation Projects: The Role of Organizational Climate

 The importance of the human side of project management to assess the success of international development project has not been fully considered yet. An analysis of the literature on the project success definition, focused on the success criteria and success factors, was carried out. The organization’s effectiveness, in terms of Relations Sustainability, emerged as a criteria integrating the "time, cost, performance" approach to define a project success. Based on previous research contributions on the factors influencing the organization’s effectiveness, the paper expands the analysis of the influence of Organizational Climate on the Relation Sustainability between project manager and project team involved in international cooperation for development. The statistical methods used include confirmatory factors analysis and structural equation modeling. The results carry implications for project management identifying five dimensions of Organizational Climate (trust, innovation, social cohesion, communication and job challenge) influencing Relations Sustainability. This finding suggests that Organizational Climate contributes to project success by creating trust, stimulating commitment and generating satisfaction to overcome conflicts between project manager and project team

Social work as narrative: An investigation of the social and literary nature of social work accounting

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis investigates what can be gained by approaching social work reports and conversations as narratives. A conventional approach to social work accounting practices is to treat such documents as (more or less) accurate descriptions of social workers' clients, their problems and proposed remedies. Such a realist approach was found to be flawed, since it assumes straightforward access from accounts to external reality, not considering the constructedness of such documents. Drawing on theoretical themes from the sociology of scientific knowledge, literary theory, conversation analysis, ethnomethodology and sociolinguistics, this thesis explores the construction and reception of social work accounts as rhetorical, narrative and interactional processes. The documents analysed represent some of the occasions on which social workers describe and recommend social work intervention with children and their families - research interviews, court reports, internal memos, case file entries and journal reports. On these occasions, social work is performed and displayed in descriptions of people and their attributes, justifications for social work intervention and excuses for lack of success. The main theme of the thesis is that social work accounts can profitably be analysed as stories. To explain their work and their clients' world to a variety of audiences, social workers are heard to tell competent, professionally persuasive stories. A variety of storytelling features are explored, looking in particular at plot, character, the construction of the reader and the authority of the writer. Stories are heard to vary with reading occasions and critical audiences, and it is the study of reading relations which is a main focus of the analysis - to whom are these accounts addressed and how are they available to be read? Rhetorical features are investigated in order to understand how social work accounts are made available to be read as morally and factually persuasive. A critical reading is also offered, which questions the adequacy of the accounts, and makes available the possibility of reading unheard stories. Reflexive interludes comment on the claims of the thesis writer in terms of the efforts of the social work writer. The implications of this study are that treating social work accounts as textual accomplishments undermines social workers' claims for reporting objectively about their clients and their problems. Social work can be seen as constituted in and through the performance and reception of stories: doing competent social work is achieved through telling competent social work stories

Morale: definitions, dimensions and measurement

Morale is a commonly used term both in business and society but the concept of morale is relatively poorly defined and understood. In a recent paper Liefooghe et al. (2004) expressed surprise that ‘…when reviewing the literature, no strong theory to explain morale as such is in evidence, nor are there many empirical studies that offer solid ground to advise organisations…’(p 1). This thesis aims to provide these theories and this empirical evidence in order to produce a better understanding of morale. This research identifies a number of deficiencies in the current understanding of morale. These range from elision with other concepts to disagreement about whether it is an individual or group phenomenon. In this study, four principal domains are examined: (i) what morale is; (ii) how it differs from other concepts; (iii) the antecedents of morale and (iv) its consequences. A mixed methods approach was adopted combining idiographic and nomothetic research. The idiographic phase of the research adopted a Straussian (1998) grounded theory approach, involving data collection from seven different organisations. The data was accrued from a combination of site visits, informal contacts, external research, and 203 semi-structured interviews which were supplemented with psychometric instruments. The data were then coded and analysed. Morale could be readily differentiated from other concepts and emerged as a phenomenon with three dimensions: affective, future/goal and interpersonal. It was also viewed as a single phenomenon which was generalisable across situations and rooted in the individual although perceived members of the group exerted considerable influence. The antecedents of morale impacted on the three dimensions outlined above. Its consequences were the zeal with which tasks are undertaken, creativity and engagement. The nomothetic element of the research developed a number of measurement scales, grounded in the qualitative phase. These allowed morale to be differentiated from other phenomena and offered insights into individual and group perceptions of morale and the influence of personality variables. Further quantitative research confirmed the three dimensional structure of the concept. The results of these two phases were then integrated to provide a picture of the phenomenon of morale, differentiate it from other concepts and elucidate its antecedents and consequences. An appraisal of the limitations of the research is also made. Finally the implications of this research for both academic researchers and practitioners are discussed along with suggestions for future research

Women in civil engineering: continuity and change.

This thesis explores the career experiences of women civil engineers in the UK and examines how women negotiate their place in a highly male-dominated profession. T he thesis considers why women are under-represented in this profession, are rarely appointed to senior management positions and how changes in the business pattern of UK engineering consulting companies has created barriers or opportunities for women. Uncovering the detail of women's career expectations and experience was more suited to a qualitative approach to data collection. .A series of semi-structured interviews was carried out with thirty-one women engineers working in different sectors of the profession. The women were in a variety of personal circumstances, including single and married women, some with young children and others with no dependent caring responsibilities. The ages of the women ranged from twenty three to fifty six years with the majority having attained chartered status. The interviews focused on factors that affect career progression and these were discussed within the three themes of subcultures of the profession, work/life balance and possible agents for change. Quantitative membership data from the Institution of Civil Engineers (ICE) and other construction professions has been analysed to provide the context for the research. Feminist concerns about the relationship between women's role in the private sphere of the home and the public sphere of paid work have led to a theoretical framework that draws mainly on the work of Walby and Cockburn. This has been enhanced by Greed's gendered critique of the wider construction sector. The findings show that women feel isolated within the profession and t his isolation seems more pronounced for the few women who reach the top and also generally in the setting of the construction site. Despite attempts by some contracting firms to reform the culture of construction sites, this sense of isolation is heightened by problems of harassment in that setting. .Thus, for many women the prospect of working on site is still very daunting. .Equal opportunities policies have a low profile in the industry and this research shows that women working as professionals in construction do not see' equality' measures of this type as likely agents for change. The image of the profession as predominantly a 'male preserve’ continues. and the ICE is regarded as a 'very male club' which admits women only reluctantly. Although women report feeling marginalised within the profession many receive personal support from individual male and female colleagues and this factor can be critical to their career progress. Moving into management is seen as necessary for career success but some women are ambivalent about the negative impacts this may have on work/life balance. The culture of long hours is dominant and this marginalises women with caring commitments and reinforces male hierarchy within the profession

An Argument for the Improvisational Design of Customer Service Behaviours

The thesis examines the role of improvisation in the theory and practice of design for service and management-oriented design thinking. This examination reveals several features that design thinking and improvisation share, which has significance for service innovation - as it suggests that these features might be incorporated into ‘real-time’ service encounters to make service workers’ improvised behaviours more designerly. Manzini’s ‘action platform’ concept is explored, and used to illustrate how design and improvisation might be combined

An investigation into formal and informal learning in outdoor adventure: a case study of a local authority adventure team

This thesis develops understanding in using outdoor adventure as a tool for learning for young people. It examines how adventure pedagogy may be applied in conjunction with classroom education to offer physical and visual means to enhance classroom theory. The core of the study was the examination of a local authority Adventure Team, identified by the Authority management as having strayed from its roots, although not perceived as ‘failing’. The researcher became insider-researcher to combine professional experience with research knowledge, envisaging this study as the pre-cursor to an action research team development project. The aims of the research were whether the Team was delivering the ‘learning’ mandated by its youth work location and whether it could strengthen its delivery. The study defines adventure, before exploring the underpinning concepts making up the elements of ‘The Adventure Team’ and its identity within the local authority. Literature advocates adventure as a powerful tool to develop social and emotional literacy, which dovetails into Government agendas on health and education. Although the study was undertaken prior to the current coalition Government, the principal agenda remains consistent with the previous regime. The Government at the time of the research promoted adventure as a means to help young people learn about the world in which they live, and the current Government has not rescinded this ambition. This work embodies learning as an interactive process whereby adventure can engage the individual on an agenda of personal and social awareness, as well as cognitive learning. Using case study as the research approach, data collection was achieved using interviews, participant observation and secondary data. The research found that the Team could achieve more by developing closer working relationships and by the Authority leadership being strengthened to offer greater direction and support. The framework of delivery was centralising the Team such that it had become isolated, with little governance and without partnerships to make the programmes as powerful as they could be. The conclusion is that the Team could fortify its delivery through alliances to provide visual and physical means to reinforce and support traditional learning, which enhances understanding. Informal learning helps young people to understand how they learn and how they can apply learning, which augments motivation and creates ownership of the learning. The research is a forerunner to at least two future research studies. Firstly an examination of the legacy of the ‘Learning Outside the Classroom’ Manifesto (2006) and secondly, an exploration of the influence of the coalition Government’s assumption of power on multi-agency partnerships, early intervention and targeted youth support, as was envisaged under the previous regime as the ‘Every Child Matters’ (2003) agenda. In addition to this, a book exploring how adventure can be used to address formal and informal learning as an ‘off the shelf’ resource to present activities and potential outcomes has enormous potential in the sustained delivery of outdoor learning as a valuable learning tool