SIGPAM Workshop on Process Automation and Management

The trend towards e-business is increasing the complexity of intra-organizational and inter-organizational processes. To accommodate these needs, organizations must integrate their services in real time to attract and maintain customers. In the last few years, process automation and management have become a central theme in many businesses. Research areas addressing problems in this domain include: electronic commerce, business process reengineering, enterprise application integration, knowledge process management, groupware, workflow automation, electronic markets, and computer supported collaborative work. These areas have unique research approaches, but have a common interest in advancing process automation to support intra-organizational and inter-organizational work in the Internet era. Consequently, there is a great need to bring together researchers with diverse backgrounds to discuss process-related topics. The objective of this workshop is to provide a forum for researchers and practitioners interested in process automation and management to meet and exchange research ideas and results. The workshop promotes a range of research issues, though not limited to: · Business process facilitation in distributed environments · Change management in highly automated business processes · Integration of business processes in both intra- and inter-enterprises · Methodologies and tools of process automation and management · Managing business processes on the Web · Process aware system security · Process centric model driven architectures · Process flexibility, interoperability, and scalability · Process-driven knowledge delivery · Theories of conceptual, logical, and physical process modeling · Wireless process management systems · Workflow automation and management for virtual enterprises · Workflow-centric component-based software engineerin

CrossFlow: Integrating Workflow Management and Electronic Commerce

The CrossFlow1 architecture provides support for cross-organisational workflow management in dynamically established virtual enterprises. The creation of a business relationship between a service provider organisation performing a service on behalf of a consumer organisation can be made dynamic when augmented by virtual market technology, the dynamic configuration of the contract enactment infrastructures, and the provision of fine grained service monitoring and control. Standard ways of describing services and contracts can be combined with matchmaking technology to create a virtual market for such service provision and consumption. A provider can then advertise its services in the market and consumers can search for a compatible business partner. This provides choice in selecting a partner and allows the deferment of the decision to a point in time where it can be made on the most up-to-date requirements of the consumer and service offers in the market. The penalty for deferred decision making is the time to set up the infrastructure in each organisation for the dynamically established contract. Thus, a further aspect of CrossFlow was to exploit the contract in the dynamic and automatic configuration of the contract enactment and supervision infrastructures of the respective organisations and in linking them in a dynamic fashion. The electronic contract, which results from the agreement between the newly established business partners, completely specifies the intended collaboration between them. Given the importance of the business process enacted by the provider, this includes fine-grained monitoring and control to allow tight co-operation between the organisations

CrossFlow: Cross-Organizational Workflow Management for Service Outsourcing in Dynamic Virtual Enterprises

In this report, we present the approach to cross-organizational workflow management of the CrossFlow project. CrossFlow is a European research project aiming at the support of cross-organizational workflows in dynamic virtual enterprises. The cooperation in these virtual enterprises is based on dynamic service outsourcing specified in electronic contracts. Service enactment is performed by dynamically linking the workflow management infrastructures of the involved organizations. Extended service enactment support is provided in the form of cross-organizational transaction management and process control, advanced quality of service monitoring, and support for high-level flexibility in service enactment. CrossFlow technology is realized on top of a commercial workflow management platform and applied in two real-world scenarios in the contexts of a logistics and an insurance company

Advanced Architectures for Transactional Workflows or Advanced Transactions in Workflow Architectures

In this short paper, we outline the workflow management systems research in the Information Systems division at the University of Twente. We discuss the two main themes in this research: architecture design and advanced transaction management. Attention is paid to the coverage of these themes in the context of the completed Mercurius and WIDE projects and in the new CrossFlow project. In the latter project, contracts are introduced as a new theme to support electronic commerce aspects in workflow management

Integrating information and knowledge for enterprise innovation

It has widely been accepted that enterprise integration, can be a source of socio-technical and cultural problems within organisations wishing to provide a focussed end-to-end business service. This can cause possible “straitjacketing” of business process architectures, thus suppressing responsive business re-engineering and competitive advantage for some companies. Accordingly, the current typology and emergent forms of Enterprise Resource Planning (ERP) and Enterprise Application Integration (EAI) technologies are set in the context of understanding information and knowledge integration philosophies. As such, key influences and trends in emerging IS integration choices, for end-to-end, cost-effective and flexible knowledge integration, are examined. As touch points across and outside organisations proliferate, via work-flow and relationship management-driven value innovation, aspects of knowledge refinement and knowledge integration pose challenges to maximising the potential of innovation and sustainable success, within enterprises. This is in terms of the increasing propensity for data fragmentation and the lack of effective information management, in the light of information overload. Furthermore, the nature of IS mediation which is inherent within decision making and workflow-based business processes, provides the basis for evaluation of the effects of information and knowledge integration. Hence, the authors propose a conceptual, holistic evaluation framework which encompasses these ideas. It is thus argued that such trends, and their implications regarding enterprise IS integration to engender sustainable competitive advantage, require fundamental re-thinking

webXice: an Infrastructure for Information Commerce on the WWW

Systems for information commerce on the WWW have to support flexible business models if they should be able to cover a wide range of requirements imposed by the different types of information businesses. This leads to non-trivial functional and security requirements both on the provider and consumer side, for which we introduce an architecture and a system implementation, webXice. We focus on the question, how participants with minimal technological requisites, i.e. solely standard Web browsers available, can be technologically enabled to articipate in the information commerce at a system level, while not sacrificing the functionality and security required by an autonomous participant in an information commerce scenario. In particular, we propose an implementation strategy to efficiently support persistent message logging for light-weight clients, that enables clients to collect and manage non-reputiable messages as proofs. We believe that the capability to support minimal system platforms is a necessary precondition for the wide-spread use of any information commerce infrastructure

Distributed interoperable workflow support for electronic commerce.

Abstract. This paper describes a flexible distributed transactional workflow environment based on an extensible object-oriented framework built around class libraries, application programming interfaces, and shared services. The purpose of this environment is to support a range of EC-like business activities including the support of financial transactions and electronic contracts. This environment has as its aim to provide key infrastructure services for mediating and monitoring electronic commerce.

An Architecture for Information Commerce Systems

The increasing use of the Internet in business and commerce has created a number of new business opportunities and the need for supporting models and platforms. One of these opportunities is information commerce (i-commerce), a special case of ecommerce focused on the purchase and sale of information as a commodity. In this paper we present an architecture for i-commerce systems using OPELIX (Open Personalized Electronic Information Commerce System) [11] as an example. OPELIX provides an open information commerce platform that enables enterprises to produce, sell, deliver, and manage information products and related services over the Internet. We focus on the notion of information marketplace, a virtual location that enables i-commerce, describe the business and domain model for an information marketplace, and discuss the role of intermediaries in this environment. The domain model is used as the basis for the software architecture of the OPELIX system. We discuss the characteristics of the OPELIX architecture and compare our approach to related work in the field