Cultural gateways - building partnerships for sustainable development in destination regions

This paper introduces the main findings of the CULTURAL GATEWAYS project caried out during 2004-2005 by the author wiht a eserach fellowship at Universitat Autonoma, Barcelona. The aim of the project is the development of a sustainable urban-rural relationship in the organisation of tourist regions around main urban destination. The projects analyses existing visitation models and cognitive processes of visitors in main destinations, as well as existing organisations that produce culture in peripheral areas, elaborating strategies to promote and diffuse these less-known assets. A key motive is to build on the existing tourist potential, developing “gateways” (both physical and virtual) that reconnect the cultural heritage of peripheral communities to existing value chains. The departure point is that the preservation of cultural heritage through responsible tourism is the key to generating both wealth and well being in host communities. Experience demonstrates that host communities are better able to cope with existing problems and new challenges, when all concerned parties jointly attempt to find a balanced solution through mutual consultation, business-to-business co-operation and public-private partnerships. The main challenge to that respect is that many local communities do not realise the interest value that features of their local community may have to the outside world. It is believed that the “metropolitan” or “regional” dimension of tourism governance, and thus necessarily of cultural strategies, is the key to a more sustainable use of the heritage and cultural assets for community development. A restructured core-periphery visitation pattern benefits the communities involved, in terms of lower pressure levels and crowding of central destinations, of enhanced entrepreneurial capacity in rural areas, and of a more articulated visitor mobility on the territory, rebalancing the costs and revenues generated by tourism and boosting the spin-off potential of tourism in areas with a weak economic basis but rich in culture. On this account, ICT (Information and Communication Technologies) are seen as a promising tool that achieves a number of desirable outcomes: o global access to local cultural knowledge, o interactivity between the local cultural and foreign audiences with the establishment of “cultural empathy” between hosts and guests, o integration of the peripheral tourist areas in the distribution channels of core products, o empowerment and training for entrepreneurs in the cultural industries. The effects of global-urban-rural partnership through e-Strategies are tested in a number of pilot destination regions, including the Catalan and the Galician Communities in Spain and the Veneto Region in Italy. The project will analyse how the introduction of ICT tools for tourism and cultural marketing has changed (or is likely to change) visitors’ attitudes and community involvement for a more sustainable tourism. An attempt will be made at generalising the results providing guidelines for regional managers.

Supporting place-specific interaction through a physical/digital assembly

This article examines visitor interactions with and through a physical/digital installation designed for an open-air museum that displays historic buildings and ways of life from the past. The installation was designed following the “Assembly” design scheme proposed by Fraser et al. (2003), and centred around five principles for the design of interactive experiences. We discuss how the Assembly framework was adapted and applied to our work on the installation called Reminisce, and we then present qualitative data gathered through the shadowing and naturalistic observations of small groups of visitors using Reminisce during their exploration of the museum. Through these data excerpts we illustrate how interaction occurred among visitors and with the assembly. We reflect on the guiding principles of the adapted Assembly framework and on their usefulness for the design of place-specific interactional opportunities in heritage settings. Results from the empirical study show that the adapted Assembly principles provide HCI researchers and designers with ways in which to flexibly support collocated interactions at heritage sites across artefacts and locations in ways that both complement and enrich the physical setting of the visit and its character