Improving Query Classification by Features’ Weight Learning

This work is an attempt to enhance query classification in call routing applications. A new method has been introduced to learn weights from training data by means of a regression model. This work has investigated applying the tf-idf weighting method, but the approach is not limited to a specific method and can be used for any weighting scheme. Empirical evaluations with several classifiers including Support Vector Machines (SVM), Maximum Entropy, Naive Bayes, and k-Nearest Neighbor (k-NN) show substantial improvement in both macro and micro F1 measures

Efficient Latent Semantic Extraction from Cross Domain Data with Declarative Language

With large amounts of data continuously generated by intelligence devices, efficient analysis of huge data collections to unearth valuable insights has become one of the most elusive challenges for both academia and industry. The key elements to establishing a scalable analyzing framework should involve (1) an intuitive interface to describe the desired outcome, (2) a well-crafted model that integrates all available information sources to derive the optimal outcome and (3) an efficient algorithm that performs the data integration and extraction within a reasonable amount of time. In this dissertation, we address these challenges by proposing (1) a cross-language interface for a succinct expression of recursive queries, (2) a domain specific neural network model that can incorporate information of multiple modalities, and (3) a sample efficient training method that can be used even for extremely-large output-class classifiers. Our contributions in this thesis are thus threefold: First, for the ubiquitous recursive queries in advanced data analytics, on top of BigDatalog and Apache Spark, we design a succinct and expressive analytics tool encapsulating the functionality and classical algorithms of Datalog, a quintessential logic programming language. We provide the Logical Library (LLib), a Spark MLlib-like high-level API supporting a wide range of recursive algorithms and the Logical DataFrame (LFrame), an extension to Spark DataFrame supporting both relational and logical operations. The LLib and LFrame enable smooth collaborations between logical applications and other Spark libraries and cross-language logical programming in Scala, Java, or Python. Second, we utilize variants of recurrent neural network (RNN) to incorporate some enlightening sequential information overlooked by the conventional works in two different domains including Spoken Language Understanding (SLU) and Internet Embedding (IE). In SLU, we address the problem caused by solely relying on the first best interpretation (hypothesis) of an audio command through a series of new architectures comprising bidirectional LSTM and pooling layers to jointly utilize the other hypotheses' texts or embedding vectors, which are neglected but with valuable information missed by the first best hypothesis. In IE, we propose the DIP, an extension of RNN, to build up the internet coordinate system with the IP address sequences, which are also unnoticed in conventional distance-based internet embedding algorithms but encode structural information of the network. Both DIP and the integration of all hypotheses bring significant performance improvements for the corresponding downstream tasks. Finally, we investigate the training algorithm for multi-class classifiers with a large output-class size, which is common in deep neural networks and typically implemented as a softmax final layer with one output neuron per each class. To avoid expensive computing the intractable normalizing constant of softmax for each training data point, we analyze the well-known negative sampling and improve it to the amplified negative sampling algorithm, which gains much higher performance with lower training cost

A Survey of Neural Trees

Neural networks (NNs) and decision trees (DTs) are both popular models of machine learning, yet coming with mutually exclusive advantages and limitations. To bring the best of the two worlds, a variety of approaches are proposed to integrate NNs and DTs explicitly or implicitly. In this survey, these approaches are organized in a school which we term as neural trees (NTs). This survey aims to present a comprehensive review of NTs and attempts to identify how they enhance the model interpretability. We first propose a thorough taxonomy of NTs that expresses the gradual integration and co-evolution of NNs and DTs. Afterward, we analyze NTs in terms of their interpretability and performance, and suggest possible solutions to the remaining challenges. Finally, this survey concludes with a discussion about other considerations like conditional computation and promising directions towards this field. A list of papers reviewed in this survey, along with their corresponding codes, is available at: https://github.com/zju-vipa/awesome-neural-treesComment: 35 pages, 7 figures and 1 tabl

Cognition-Based Networks: A New Perspective on Network Optimization Using Learning and Distributed Intelligence

IEEE Access Volume 3, 2015, Article number 7217798, Pages 1512-1530 Open Access Cognition-based networks: A new perspective on network optimization using learning and distributed intelligence (Article) Zorzi, M.a , Zanella, A.a, Testolin, A.b, De Filippo De Grazia, M.b, Zorzi, M.bc a Department of Information Engineering, University of Padua, Padua, Italy b Department of General Psychology, University of Padua, Padua, Italy c IRCCS San Camillo Foundation, Venice-Lido, Italy View additional affiliations View references (107) Abstract In response to the new challenges in the design and operation of communication networks, and taking inspiration from how living beings deal with complexity and scalability, in this paper we introduce an innovative system concept called COgnition-BAsed NETworkS (COBANETS). The proposed approach develops around the systematic application of advanced machine learning techniques and, in particular, unsupervised deep learning and probabilistic generative models for system-wide learning, modeling, optimization, and data representation. Moreover, in COBANETS, we propose to combine this learning architecture with the emerging network virtualization paradigms, which make it possible to actuate automatic optimization and reconfiguration strategies at the system level, thus fully unleashing the potential of the learning approach. Compared with the past and current research efforts in this area, the technical approach outlined in this paper is deeply interdisciplinary and more comprehensive, calling for the synergic combination of expertise of computer scientists, communications and networking engineers, and cognitive scientists, with the ultimate aim of breaking new ground through a profound rethinking of how the modern understanding of cognition can be used in the management and optimization of telecommunication network

Transfer Learning for Textual Topic Classificaton

Nedávné vývoje v jazykových modelech vedly k posunu v transfer learning metodách ve zpracování přirozeného jazyka. Jazykové modely předtrénované na rozsáhlých obecných datasetech dosahují nejlepších výsledků v celé řadě úkolů. Universal Language Model Fine-tuning představuje efektivní transfer learning metodu pro klasifikaci texu. Cílem této práce je hlouběji otestovat robustnost této metody ve scénářích, které se běžně nacházejí při reálných aplikacích.The recent developments of Language Modeling led to advances in transfer learning methods in Natural Language Processing. Language Models pretrained on large general datasets achieved state-of-the-art results in a wide range of tasks. The Universal Language Model Fine-tuning represents an effective transfer learning method for text classification. The goal of this thesis is to further test the robustness of this method in scenarios, commonly found in real-world applications

A review of natural language processing in contact centre automation

Contact centres have been highly valued by organizations for a long time. However, the COVID-19 pandemic has highlighted their critical importance in ensuring business continuity, economic activity, and quality customer support. The pandemic has led to an increase in customer inquiries related to payment extensions, cancellations, and stock inquiries, each with varying degrees of urgency. To address this challenge, organizations have taken the opportunity to re-evaluate the function of contact centres and explore innovative solutions. Next-generation platforms that incorporate machine learning techniques and natural language processing, such as self-service voice portals and chatbots, are being implemented to enhance customer service. These platforms offer robust features that equip customer agents with the necessary tools to provide exceptional customer support. Through an extensive review of existing literature, this paper aims to uncover research gaps and explore the advantages of transitioning to a contact centre that utilizes natural language solutions as the norm. Additionally, we will examine the major challenges faced by contact centre organizations and offer reco