Discovering social networks from event logs

Process mining techniques allow for the discovery of knowledge based on so-called “event logs”, i.e., a log recording the execution of activities in some business process. Many information systems provide such logs, e.g., most WFM, ERP, CRM, SCM, and B2B systems record transactions in a systematic way. Process mining techniques typically focus on performance and control-flow issues. However, event logs typically also log the performer, e.g., the person initiating or completing some activity. This paper focuses on mining social networks using this information. For example, it is possible to build a social network based on the hand-over of work from one performer to the next. By combining concepts from workflow management and social network analysis, it is possible to discover and analyze social networks. This paper defines metrics, presents a tool, and applies these to a real event log from a Dutch organization

Discovering learning processes using inductive miner: A case study with learning management systems (LMSs)

Resumen tomado de la publicaciónDescubriendo procesos de aprendizaje aplicando Inductive Miner: un estudio de caso en Learning Management Systems (LMSs). Antecedentes: en la minería de procesos con datos educativos se utilizan diferentes algoritmos para descubrir modelos, sobremanera el Alpha Miner, el Heuristic Miner y el Evolutionary Tree Miner. En este trabajo proponemos la implementación de un nuevo algoritmo en datos educativos, el denominado Inductive Miner. Método: hemos utilizado datos de interacción de 101 estudiantes universitarios en una asignatura de grado desarrollada en la plataforma Moodle 2.0. Una vez prepocesados se ha realizado la minería de procesos sobre 21.629 eventos para descubrir los modelos que generan los diferentes algoritmos y comparar sus medidas de ajuste, precisión, simplicidad y generalización. Resultados: en las pruebas realizadas en nuestro conjunto de datos el algoritmo Inductive Miner es el que obtiene mejores resultados, especialmente para el valor de ajuste, criterio de mayor relevancia en lo que respecta al descubrimiento de modelos. Además, cuando ponderamos con pesos las diferentes métricas seguimos obteniendo la mejor medida general con el Inductive Miner. Conclusiones: la implementación de Inductive Miner en datos educativos es una nueva aplicación que, además de obtener mejores resultados que otros algoritmos con nuestro conjunto de datos, proporciona modelos válidos e interpretables en términos educativos.Universidad de Oviedo. Biblioteca de Psicología; Plaza Feijoo, s/n.; 33003 Oviedo; Tel. +34985104146; Fax +34985104126; [email protected]

A new approach for discovering business process models from event logs.

Process mining is the automated acquisition of process models from the event logs of information systems. Although process mining has many useful applications, not all inherent difficulties have been sufficiently solved. A first difficulty is that process mining is often limited to a setting of non-supervised learnings since negative information is often not available. Moreover, state transitions in processes are often dependent on the traversed path, which limits the appropriateness of search techniques based on local information in the event log. Another difficulty is that case data and resource properties that can also influence state transitions are time-varying properties, such that they cannot be considered ascross-sectional.This article investigates the use of first-order, ILP classification learners for process mining and describes techniques for dealing with each of the above mentioned difficulties. To make process mining a supervised learning task, we propose to include negative events in the event log. When event logs contain no negative information, a technique is described to add artificial negative examples to a process log. To capture history-dependent behavior the article proposes to take advantage of the multi-relational nature of ILP classification learners. Multi-relational process mining allows to search for patterns among multiple event rows in the event log, effectively basing its search on global information. To deal with time-varying case data and resource properties, a closed-world version of the Event Calculus has to be added as background knowledge, transforming the event log effectively in a temporal database. First experiments on synthetic event logs show that first-order classification learners are capable of predicting the behavior with high accuracy, even under conditions of noise.Credit; Credit scoring; Models; Model; Applications; Performance; Space; Decision; Yield; Real life; Risk; Evaluation; Rules; Neural networks; Networks; Classification; Research; Business; Processes; Event; Information; Information systems; Systems; Learning; Data; Behavior; Patterns; IT; Event calculus; Knowledge; Database; Noise;

Node discovery in a networked organization

In this paper, I present a method to solve a node discovery problem in a networked organization. Covert nodes refer to the nodes which are not observable directly. They affect social interactions, but do not appear in the surveillance logs which record the participants of the social interactions. Discovering the covert nodes is defined as identifying the suspicious logs where the covert nodes would appear if the covert nodes became overt. A mathematical model is developed for the maximal likelihood estimation of the network behind the social interactions and for the identification of the suspicious logs. Precision, recall, and F measure characteristics are demonstrated with the dataset generated from a real organization and the computationally synthesized datasets. The performance is close to the theoretical limit for any covert nodes in the networks of any topologies and sizes if the ratio of the number of observation to the number of possible communication patterns is large

Change Mining in Adaptive Process Management Systems

The wide-spread adoption of process-aware information systems has resulted in a bulk of computerized information about real-world processes. This data can be utilized for process performance analysis as well as for process improvement. In this context process mining offers promising perspectives. So far, existing mining techniques have been applied to operational processes, i.e., knowledge is extracted from execution logs (process discovery), or execution logs are compared with some a-priori process model (conformance checking). However, execution logs only constitute one kind of data gathered during process enactment. In particular, adaptive processes provide additional information about process changes (e.g., ad-hoc changes of single process instances) which can be used to enable organizational learning. In this paper we present an approach for mining change logs in adaptive process management systems. The change process discovered through process mining provides an aggregated overview of all changes that happened so far. This, in turn, can serve as basis for all kinds of process improvement actions, e.g., it may trigger process redesign or better control mechanisms