A strategic approach to making sense of the “wicked” problem of ERM

Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense-making tool. It re-conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change. Design/methodology/approach – Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM. Findings – ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re-perceive the ERM challenge and offers a strategic approach to accelerating change. Research limitations/implications – Since Cynefin has been applied to one data set, the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions. Practical implications – The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research-related records contexts. Originality/value – This paper provides a new strategic approach to addressing the wicked problem of ERM, which is applicable for any organisational context

Our Wicked Problem

The Coronavirus is more than a health problem. It is a “wicked” problem disrupting work, education, travel, politics, financial indicators, and more. This label came about in 1973 to help describe a special class of situations that are volatile, uncertain and ambiguous, often difficult to recognize, and difficult or impossible to solve because of incomplete, contradictory, and changing requirements. There is no clear problem definition due to interdependencies so the problem cannot be fully understood until after the solution comes about

Risk Management in the Arctic Offshore: Wicked Problems Require New Paradigms

Recent project-management literature and high-profile disasters—the financial crisis, the BP Deepwater Horizon oil spill, and the Fukushima nuclear accident—illustrate the flaws of traditional risk models for complex projects. This research examines how various groups with interests in the Arctic offshore define risks. The findings link the wicked problem framework and the emerging paradigm of Project Management of the Second Order (PM-2). Wicked problems are problems that are unstructured, complex, irregular, interactive, adaptive, and novel. The authors synthesize literature on the topic to offer strategies for navigating wicked problems, provide new variables to deconstruct traditional risk models, and integrate objective and subjective schools of risk analysis

Using systems thinking to create more impactful social policy

This article proposes that “systems thinking” offers a way of (a) diagnosing the potential effectiveness of social policy and (b) of creating more impactful social policy. In particular, Donella Meadows’ “twelve places to intervene” (Meadows 1999) have been used as the basis of creating a tool to this end. Meadows’ 12 places can be broadly grouped into three categories: (1) physical features, (2) information and controls and (3) ideas. Using these three categories, this article analyses a number of examples of social policy related to Indigenous disadvantage in Australia. The actions and goals of different policies are analysed via this tool, with a view to illuminating what could be expected by way of impact from these policy initiatives. The overall aim is to understand if systems thinking in particular, and foresight approaches in general, can be useful in contributing to more impactful, or at least more honest, social policy in the face of ever growing complexity

Governing cyber security through networks : an analysis of cyber security coordination in Belgium

While governments develop formal and informal structures or 'networks' to promote collaboration between governmental departments and agencies, there remains uncertainty on how to set up and develop cyber security networks. The latter is demonstrated when taking recent developments in the field of cyber security in Belgium into consideration. The 2012 decision to create the Belgian cyber security centre seems to entail a move towards a 'Weberian' hierarchical network coordination approach rather than the development of a cyber security network organisation. This article claims that - as the threats of cyber are becoming more complex - there is a growing need for governmental agencies to expand horizontal coordination mechanisms. From this follows, the growing demand for criminological research into the managerial aspects of cyber security networks. Generating knowledge on how to manage networks is required as the latter is not only decisive for the effectiveness and efficiency of cyber security networks but also contributes to the overall network cyber security governance

Governing cyber security through networks : an analysis of cyber security coordination in Belgium

While governments develop formal and informal structures or 'networks' to promote collaboration between governmental departments and agencies, there remains uncertainty on how to set up and develop cyber security networks. The latter is demonstrated when taking recent developments in the field of cyber security in Belgium into consideration. The 2012 decision to create the Belgian cyber security centre seems to entail a move towards a 'Weberian' hierarchical network coordination approach rather than the development of a cyber security network organisation. This article claims that - as the threats of cyber are becoming more complex - there is a growing need for governmental agencies to expand horizontal coordination mechanisms. From this follows, the growing demand for criminological research into the managerial aspects of cyber security networks. Generating knowledge on how to manage networks is required as the latter is not only decisive for the effectiveness and efficiency of cyber security networks but also contributes to the overall network cyber security governance

Direct deliberative local governance using online media – consensual problem solving or a recalcitrant pluralism?

This paper describes and analyses distinct patterns of 'governance conversation' observed in interactions on a discussion list that aims to support local, direct, governance in a geographically colocated community in South Africa. Although each pattern relates to governance, making 'binding decisions', which has been seen as a key attribute of deliberative democratic processes, is almost entirely absent from the observed interactions. Nonetheless, the exchanges appear to be relevant and useful to the broader process of local direct deliberative governance. We investigate the extent to which the patterns feature instrumental or expressive dialogue, and subsequently support consensual or pluralist outcomes. The results propose that online interaction is particularly suited to facilitating the pluralist deliberation required to manage complex local governance problems. The outcomes observed in the case study further suggest the potential value of an infrequently investigated context of online deliberation – that of citizen-to-citizen deliberation of geographically local issues; and presents a broader conception of the role of online deliberation in local governance, where formal decision making is frequently over privileged in research

Place-based approaches to child and family services

This paper synthesizes the conceptual and empirical literature on place-based approaches to meeting the needs of young children and their families. A specific focus of the paper is on the potential contribution of place-based approaches to service reconfiguration and coordination. Outline The paper begins by outlining the sweeping social changes that have occurred in developed nations over the past few decades and their impact on children, families and communities. It explores the ‘joined up’ problems faced by families and communities in the contemporary world, and highlights the need to reconfigure services to support families more effectively. The paper then focuses on ‘joined up’ solutions, on what we know about how to meet the challenges posed by the complex problems that characterise our society. Next, the paper explores what a place-based approach involves, and what role it can play in supporting families with young children. The rationale underpinning place-based approaches is outlined and the evidence for the effectiveness of the approach is summarised. The paper then looks at what can be learned from efforts to implement place-based initiatives in Australia and overseas, and explores the issues that need to be addressed in implementing this strategy. The ways in which the early childhood service system might be reconfigured are also considered, and the paper ends with a consideration of the policy and implementation implications.&nbsp