Towards Human Digital Twins for Improving Customer Experience

Applications of digital twin (DT) technology have gained momentum in IS research and cognate disciplines. Several studies have documented how DTs create value in contexts such as manufacturing or smart cities through virtual monitoring and decision-making. While these contexts benefit from DTs of products or production steps, this research is the first to investigate the potentials of human DTs to improve customer experience (CX) (i.e., customer twins). Drawing on a structured literature review, we derive new conceptualizations of DTs as (i) virtual mirrors that depict a physical entity and its interactions in virtual space, and (ii) virtual orchestrators which extend the virtual mirror by also simulating potential virtual interactions. These new conceptualizations, by applying them to human DTs, enable us to discuss DT’s implications to approach current CX potentials. The results of the discussion indicate that human DTs can support CX management to improve CX throughout the whole customer journey

Digital Twin Technology in Internet of Things (IOT)

Developments in virtual technology and data acquisition technology put way to digital twin (DT) technology. Digital twin is a virtual entity that is linked to a real-world entity. Both the link and the virtual representation can be realized in several different ways. Digital Technology plays a very much key role in different areas like in production management, manufacturing, health care, smart cities and so on. Mainly Digital Twin Technology is developed to improve manufacturing processes. With the development of new-generation information and digitalization technologies, more data can be collected, and it is time to find a way for the deep application of all these data. As a result, the concept of digital twin has aroused much concern and is developing rapidly. Digital twins facilitate to monitor, understand, and optimize the functions of all physical entities and for humans and also provide continuous feedback to improve quality of life and well-being.  Digital Twin is best described as the effortless integration of data between a physical and virtual machine in either direction. This paper provides an overview of the Digital Twin technology used in different work spaces and also how it will be effective in the Internet of Things network

Sim2real and Digital Twins in Autonomous Driving: A Survey

Safety and cost are two important concerns for the development of autonomous driving technologies. From the academic research to commercial applications of autonomous driving vehicles, sufficient simulation and real world testing are required. In general, a large scale of testing in simulation environment is conducted and then the learned driving knowledge is transferred to the real world, so how to adapt driving knowledge learned in simulation to reality becomes a critical issue. However, the virtual simulation world differs from the real world in many aspects such as lighting, textures, vehicle dynamics, and agents' behaviors, etc., which makes it difficult to bridge the gap between the virtual and real worlds. This gap is commonly referred to as the reality gap (RG). In recent years, researchers have explored various approaches to address the reality gap issue, which can be broadly classified into two categories: transferring knowledge from simulation to reality (sim2real) and learning in digital twins (DTs). In this paper, we consider the solutions through the sim2real and DTs technologies, and review important applications and innovations in the field of autonomous driving. Meanwhile, we show the state-of-the-arts from the views of algorithms, models, and simulators, and elaborate the development process from sim2real to DTs. The presentation also illustrates the far-reaching effects of the development of sim2real and DTs in autonomous driving

Driver Digital Twin for Online Prediction of Personalized Lane Change Behavior

Connected and automated vehicles (CAVs) are supposed to share the road with human-driven vehicles (HDVs) in a foreseeable future. Therefore, considering the mixed traffic environment is more pragmatic, as the well-planned operation of CAVs may be interrupted by HDVs. In the circumstance that human behaviors have significant impacts, CAVs need to understand HDV behaviors to make safe actions. In this study, we develop a Driver Digital Twin (DDT) for the online prediction of personalized lane change behavior, allowing CAVs to predict surrounding vehicles' behaviors with the help of the digital twin technology. DDT is deployed on a vehicle-edge-cloud architecture, where the cloud server models the driver behavior for each HDV based on the historical naturalistic driving data, while the edge server processes the real-time data from each driver with his/her digital twin on the cloud to predict the lane change maneuver. The proposed system is first evaluated on a human-in-the-loop co-simulation platform, and then in a field implementation with three passenger vehicles connected through the 4G/LTE cellular network. The lane change intention can be recognized in 6 seconds on average before the vehicle crosses the lane separation line, and the Mean Euclidean Distance between the predicted trajectory and GPS ground truth is 1.03 meters within a 4-second prediction window. Compared to the general model, using a personalized model can improve prediction accuracy by 27.8%. The demonstration video of the proposed system can be watched at https://youtu.be/5cbsabgIOdM

From Digital Twins to Digital Selves and Beyond

This open access book aims at deepening the understanding of the relation between cyber-physical systems (CPSs) as socio-technical systems and their digital representations with intertwined artificial intelligence (AI). The authors describe why it is crucial for digital selves to be able to develop emotional behavior and why a humanity-inspired AI is necessary so that humans and humanoids can coexist. The introductory chapter describes major milestones in computer science which form the basis for the implementation of digital twins and digital selves. The subsequent Part I then lays the foundation to develop a socio-technical understanding of the nature of digital twins as representations and trans-human development objects. Following the conceptual understanding of digital twins and how they could be engineered according to cognitive and organizational structures, Part II forms the groundwork for understanding social behavior and its modeling. It discusses various perception-based socio-emotional approaches before sketching behavior-relevant models and their simulation capabilities. In particular, it is shown how emotions can substantially influence the collective behavior of artificial actors. Part III eventually presents a symbiosis showing under which preconditions digital selves might construct and produce digital twins as integrated design elements in trans-human ecosystems. The chapters in this part are dedicated to opportunities and modes of co-creating reflective socio-trans-human systems based on digital twin models, exploring mutual control and continuous development. The final epilog is congenitally speculative in its nature by presenting thoughts on future developments of artificial life in computational substrates. The book is written for researchers and professionals in areas like cyber-physical systems, robotics, social simulation or systems engineering, interested to take a speculative look into the future of digital twins and autonomous agents. It also touches upon philosophical aspects of digital twins, digital selves and humanoids

Digital Twin of a Teaching and Learning Robotics Lab

The advancing technologies of Industry 4.0, which includes digital twins, is gaining ground and becoming more popular in many industrial sectors. In the manufacturing industry, digital twins are used, ranging from simulation to product optimisation. This work focuses on using LiDAR data, SLAM algorithms and basic measure tape for developing a digital twin environment in the open-source platform Gazebo backed by ROS, which scientists, engineers, and students will use to streamline development process, for educational purposes and many more. The work results show a digital replica of specific areas of the Institute of Technology, where multiple robots can be integrated and controlled. Such a platform creates a foundation for improving distance learning and safe initial system testing

Towards Transportation Digital Twin Systems for Traffic Safety and Mobility Applications: A Review

Digital twin (DT) systems aim to create virtual replicas of physical objects that are updated in real time with their physical counterparts and evolve alongside the physical assets throughout its lifecycle. Transportation systems are poised to significantly benefit from this new paradigm. In particular, DT technology can augment the capabilities of intelligent transportation systems. However, the development and deployment of networkwide transportation DT systems need to take into consideration the scale and dynamic nature of future connected and automated transportation systems. Motivated by the need of understanding the requirements and challenges involved in developing and implementing such systems, this paper proposes a hierarchical concept for a Transportation DT (TDT) system starting from individual transportation assets and building up to the entire networkwide TDT. A reference architecture is proposed for TDT systems that could be used as a guide in developing TDT systems at any scale within the presented hierarchical concept. In addition, several use cases are presented based upon the reference architecture which illustrate the utility of a TDT system from transportation safety, mobility and environmental applications perspective. This is followed by a review of current studies in the domain of TDT systems. Finally, the critical challenges and promising future research directions in TDT are discussed to overcome existing barriers to realize a safe and operationally efficient connected and automated transportation systems.Comment: 15 pages, 2 figures; corrected issue in author(s) fiel