A Project Life Cycle (PLC) Based Approach for Effective Business Process Reengineering (BPR)

Over the past two decades, business process reengineering (BPR) has been one of the most popular approaches to improving the efficiency and the effectiveness of organizations. However, a review of existing BPR models that are widely in use reveals a wide variation in the number of phases or stages of such models.  In an attempt to overcome this challenge, this paper presents an optimal model with comprehensive phases that are based on best project management practices within the framework of well-established and industry proven project life cycles.  The paper will provide an overview of the proposed model, describe its phases and highlight their application to help organizations successfully carry out BPR initiatives and projects in an effective manner leading to better chances of success. Keywords: Business process reengineering (BPR), BPR models, project management, change management, project life cycle

A Case Study Of E-Supply Chain & Business Process Reengineering Of A Semiconductor Company In Malaysia

Penglibatan e-perniagaan dalam rantaian bekalan telah mewujudkan e-rantaian bekalan yang baru (e-SC) di firma-firma tempatan dan global. Due to globalization and advancement in information technology (IT), companies adopt best practices in e-business and supply chain management to be globally competitive as both are realities and prospects in 21st century

A Framework for Addressing the Challenges of Business Process Change during Enterprise Systems Integration

Purpose- Enterprise Systems Integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. Business Process Change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques, and approaches. This study focuses on BPC challenges and develops a conceptual framework for addressing BPC challenges in ESI. Design/Methodology/Approach- BPC challenges and their success factors were firstly identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework. Findings- The findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of ‘consolidation of information system reengineering with BPR’, and ‘customisation’. Moreover, ‘risk’ was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges that was empirically validated. Originality/value- The study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors; as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities

Critical analysis of existing business process reengineering models: towards the development of a comprehensive integrated model

Over the past two decades, business process reengineering (BPR) has been one of the most popular approaches to improving the efficiency and effectiveness of an organisation. However, a review of the relevant literature reveals that available BPR models that have been widely in use have some serious limitations and fail to take into consideration the human factor and change management. The theoretical gap identified in academic research is also reflected in industrial practice. This article analyses existing BPR models in order to set the stage for the development of a comprehensive integrated model to address their theoretical deficiencies. The article will provide an overview of the main issues, limitations and challenges of existing BPR models. The limitations will then be itemised, described and analysed to provide evidence for the need of a more systematic model that would help organisations to successfully carry out BPR initiatives and projects.

The Evolving Role of Information Specialists as Change Agents in Performance Management: A Cross Disciplinary Study

This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence a conceptual framework is developed to appraise the role of the ISp

Measuring Process Modelling Success

Process-modelling has seen widespread acceptance, par ticularly on large IT-enabled Business Process Reengineering projects. It is applied, as a process design and management technique, across all life-cycle phases of a system. While there has been much research on aspects of process-modelling, little attention has focused on post-hoc evaluation of process-modelling success. This paper addresses this gap, and presents a process-modelling success measurement (PMS) framework, which includes the dimensions: process-model quality; model use; user satisfaction; and process modelling impact. Measurement items for each dimension are also suggested

THE BENEFITS OF EMPLOYING MULTI SKILLED TECHNICIANSTO MAINTENANCE PROCESSES

Many researchers and practitioners applied lean theory to planning, designing and executing construction projects. However, few of their studies have been conducted in maintaining such projects. Maintaining and operating any constructed facility costs more than its initial cost. The aim of this study is to improve maintenance processes by simulating the lean concept of multi-skilled technician to an existing maintenance process. Statistical data and maintenance process map of Saudi Consolidated Electric Company (SCECO) are modeled in Extend+BPR® to be an experimental tool for evaluating the benefits of multi-skilled technicians. The simulation models of this study showed significant improvement in both preventive and corrective maintenance processes

IT-business strategic alignment in the context of business process reengineering : case studies of large organisations in Lesotho.

Master of Commerce in Information Ssytems and Technology. University KwaZulu-Natal, Pietermaritzburg, 2018.The alignment of IT strategy and business strategy is an ongoing topic of interest for many researchers. In the same light is Business Process Re-engineering (BPR). The existing literature considers these two topics separately in the context of developed countries. This study taps into this gap by investigating how IT-business alignment at a strategic level can be achieved in BPR by considering the influential factors that drive this alignment in large organisations in Lesotho. The study empirically builds on centrally placing IT-business strategic alignment at the heart of BPR. Consequently, the findings show that IT-business alignment plays a pivotal role in the success or failure of a BPR project. New directions for future studies are suggested and discussed