86,301 research outputs found

    Developing a Procedure Model for Business Process Standardization

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    Firms are focusing more closely on standardizing or homogenizing instances of a particular business process across different business units or locations. Our paper introduces research in progress on a business process standardization (BPS) procedure model that guides firms in conducting effective BPS firm-wide. This model is currently being developed and tested by applying it to a business process at Lufthansa Technik, following a design science cycle and taking an action research approach. This paper shows how we are following the good-practice guidelines of design science and how we intend to evaluate the applicability and effectiveness of the model. Eventually, we expect this model to contribute significantly to extant research on BPS, which has to date focused on the outcomes of BPS and on the contingencies of BPS effectiveness rather than making prescriptive suggestions for reaping substantial process efficiency gains in large and decentralized firms

    How Registries Can Help Performance Measurement Improve Care

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    Suggests ways to better utilize databases of clinical information to evaluate care processes and outcomes and improve measurements of healthcare quality and costs, comparative clinical effectiveness research, and medical product safety surveillance

    Best Practice In Company Standardisation

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    Though the majority of standards are company standards, scientificstandardisation literature pays hardly any attention to them. In thispaper we describe results from a research project on companystandardisation (Oly & Slob, 1999). The researchers investigated sixchemical and petrochemical industries in the Netherlands: Akzo Nobel,Dow Chemical, DSM, Gasunie, NAM and Shell. These companies havenumerous standards for their installations. Best practice fordeveloping such standards was developed by examining the companies andusing insights from relevant literature. This paper describes thescientific approach used and some of the best practice results.benchmarking;standard;standardization;company standardization;process industry

    Global Standard-Setting 2.0: How the WTO Spotlights ISO and Impacts the Transnational Standard-Setting Process

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    Transnational technical standard-setting has grown in prominence in recent years. The World Trade Organization (WTO) requires the use of international standards but adopts a deferential approach towards international standards. However, practice shows that several international standards are promulgated through opaque and exclusionary processes. In line with this observation, in its recent US—Tuna II ruling, the Appellate Body adopted a more critical stance regarding international standards and the processes that lead to their adoption. Against this backdrop, this article focuses on an analysis of the properties and mechanics of international standard-setting processes within the International Organization for Standardization (ISO), discussing procedural and substantive guarantees regarding transparency, openness, deliberation and participation. As the WTO becomes the de facto arbiter of the legitimacy of international standards, much needed institutional reform in international standard-setting is bound to occur. Arguably, this is bringing a paradigm shift in standardization practices and introduces “global standard-setting 2.0.” Such trend is in line with emerging demands for a more inclusive global legal order

    Testing for linear and quadratic effects between price adaptation and export performance: The impact of values and perceptions

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    Managerial perceptions are essential in explaining strategic decisions. It is, therefore, surprising that despite the number of studies that have examined the impact of managerial characteristics in exporting, little research has been reported in the export literature that investigates the importance of managers' perceptions on strategic decisions and resultant performance outcomes. To address this gap in the literature, the authors examine the key determinants of managers' psychic distance as well as its influence on international pricing decisions, and this in turn, on the export performance of SMEs. We also examine the quadratic effects of price adaptation on export performance. This is particularly relevant since price adaptation and export performance have been assumed in the literature to have a linear relationship. The results show that managers' perceptions have a significant impact on pricing decisions and resultant performance outcomes. Our findings also indicate that price adaptation has an inverted U-shaped relationship with export performance

    Internet Governance: the State of Play

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    The Global Forum on Internet Governance held by the UNICT Task Force in New York on 25-26 March concluded that Internet governance issues were many and complex. The Secretary-General's Working Group on Internet Governance will have to map out and navigate this complex terrain as it makes recommendations to the World Summit on an Information Society in 2005. To assist in this process, the Forum recommended, in the words of the Deputy Secretary-General of the United Nations at the closing session, that a matrix be developed "of all issues of Internet governance addressed by multilateral institutions, including gaps and concerns, to assist the Secretary-General in moving forward the agenda on these issues." This paper takes up the Deputy Secretary-General's challenge. It is an analysis of the state of play in Internet governance in different forums, with a view to showing: (1) what issues are being addressed (2) by whom, (3) what are the types of consideration that these issues receive and (4) what issues are not adequately addressed

    Should the advanced measurement approach be replaced with the standardized measurement approach for operational risk?

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    Recently, Basel Committee for Banking Supervision proposed to replace all approaches, including Advanced Measurement Approach (AMA), for operational risk capital with a simple formula referred to as the Standardised Measurement Approach (SMA). This paper discusses and studies the weaknesses and pitfalls of SMA such as instability, risk insensitivity, super-additivity and the implicit relationship between SMA capital model and systemic risk in the banking sector. We also discuss the issues with closely related operational risk Capital-at-Risk (OpCar) Basel Committee proposed model which is the precursor to the SMA. In conclusion, we advocate to maintain the AMA internal model framework and suggest as an alternative a number of standardization recommendations that could be considered to unify internal modelling of operational risk. The findings and views presented in this paper have been discussed with and supported by many OpRisk practitioners and academics in Australia, Europe, UK and USA, and recently at OpRisk Europe 2016 conference in London

    Does standardized procurement hinder PPPs

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