The case of online trust

“The original publication is available at www.springerlink.com”. Copyright SpringerThis paper contributes to the debate on online trust addressing the problem of whether an online environment satisfies the necessary conditions for the emergence of trust. The paper defends the thesis that online environments can foster trust, and it does so in three steps. Firstly, the arguments proposed by the detractors of online trust are presented and analysed. Secondly, it is argued that trust can emerge in uncertain and risky environments and that it is possible to trust online identities when they are diachronic and sufficient data are available to assess their reputation. Finally, a definition of trust as a second-order property of first-order relation is endorsed in order to present a new definition of online trust. According to such a definition, online trust is an occurrence of trust that specifically qualifies the relation of communication ongoing among individuals in digital environments. On the basis of this analysis, the paper concludes by arguing that online trust promotes the emergence of social behaviours rewarding honest and transparent communications.Peer reviewe

A methodology for transactional risk assessment and decision making in e-business interactions

The development and advancement of technologies have enabled users to complete their tasks efficiently. They have also provided them with various options and alternatives to complete and achieve their tasks. In such an environment, it is imperative for a user to make informed decisions that would ensure that its aims or objectives are achieved and its interaction experience is maximized. In the literature, various approaches for decision making have been proposed. But among those approaches, the notion of risk has been considerably ignored in the domain of e-business, despite its having been acknowledged as an important concept related to decision-making in any domain. In this paper, we propose a methodology by which users in an e-business domain can assess and analyze the level of transactional risk in the domain of e-business and then take it into consideration when making an informed interaction-based decision

Social Capital, Institutions and Collective Action Between Firms

This work is based on the hypothesis that explanation of collective action between firms requires partly different variables from that used in explaining collective action between individuals. In order to look at the problem of what determines collective action, a model has been built using alongside social capital, the historical tradition of collective action and the activism of institutional actors as explicative variables of associationism between firms. The empirical results confirm the theoretical hypotheses put forward in the first part of the paper. First, social capital, institutional activism and experience accumulation, all together, enhance the propensity to collective action between firms. Each variable plays a significant role in explaining inter-firm co-operation. Secondly, these variables, however, affect the behaviour of small firms while the large ones appear to follow a different pattern of conduct. Thirdly, the empirical findings seem also to suggest that social capital and institutional proactive initiative produce synergic effects on collective action. The two variables reinforce each other in their effects on co-operation. Finally, the positive correlation between social capital and institutional initiative emerging from the empirical results suggests that an increase in the endowment of social capital tends to rise the level of institutional activity and the other way round.social capital, economic institutions, firms co-operation

Quantifying the possible financial consequences of failure for making a risk based decision

In a financial e-commerce interaction it is rational for the initiating agent to analyze beforehand the possible risk in interacting with any other agent. Doing so would give the initiating agent an idea of direction in which its interaction might head and also help it to make an informed decision of its future course of action with that particular agent. For risk analysis in the context of e-commerce interactions, the initiating agent has to determine beforehand the probability of failure and the possible consequences of failure in interacting with an agent. In this paper, we propose a methodology by which the initiating agent can determine beforehand the possible consequences of failure in its resources, according to the demand of its future interaction with an agent

Towards quantifying the possible risk in e-commerce interactions for RDSS

By analyzing the possible level of Risk beforehand the initiating agent can make an informed decision of its future course of interaction with an agent. The possible risk in the context of an e-commerce interaction is a multidimensional construct which is the combination of different constituents. In this paper we propose a methodology by which the initiating agent can determine and analyze those constituents in order to ascertain the possible level of risk in interacting with an agent

Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services

Technology-based self service has greatly changed the way that service Firms and consumers interact and are raising a host of research and practice issues relating to the delivery of e-service which has become increasingly important not only in determining the success or failure of electronic commerce but also in providing consumers with a superior experience with respect to the interactive flow of information. The purpose of this research study was to establish the relationship between technology and service quality in the banking industry in Nigeria. The research was carried out through a cross sectional smvey design which questioned respondents one e-banking services. The population of study mainly constituted of customers of Oceanic bank within Lagos metropolis and its environs. The respondents of the study were customers of banks using e-banking services (internet banking, mobile banking and AIM). The sample in this study consisted of 120 respondents who are users of thee-banking services. The data collected was analyzed by use of frequency, percentage, means and correlation analysis. The findings revealed that secure services as the most important dimension, followed by convenient location of AIM, efficiency (not need to wait, ability to set up accounts so that the customer can perform transactions immediately, accurately of records, user friendly, ease of user, complaint satisfaction, accurate transactions and operation in 24 h)

The Impact Of Technology Trust On The Acceptance Of Mobile Banking Technology Within Nigeria

With advancement in the use of information technology seen as a key factor in economic development, developed countries are increasingly reviewing traditional systems, in various sectors such as education, health, transport and finance, and identifying how they may be improved or replaced with automated systems. In this study, the authors examine the role of technology trust in the acceptance of mobile banking in Nigeria as the country attempts to transition into a cashless economy. For Nigeria, like many other countries, its economic growth is linked, at least in part, to its improvement in information technology infrastructure, as well as establishing secure, convenient and reliable payments systems. Utilising the Technology Acceptance Model, this study investigates causal relationships between technology trust and other factors influencing user’s intention to adopt technology; focusing on the impact of seven factors contributing to technology trust. Data from 1725 respondents was analysed using confirmatory factor analysis and the results showed that confidentiality, integrity, authentication, access control, best business practices and non-repudiation significantly influenced technology trust. Technology trust showed a direct significant influence on perceived ease of use and usefulness, a direct influence on intention to use as well as an indirect influence on intention to use through its impact on perceived usefulness and perceived ease of use. Furthermore, perceived ease of use and perceived usefulness showed significant influence on consumer’s intention to adopt the technology. With mobile banking being a key driver of Nigeria’s cashless economy goals, this study provides quantitative knowledge regarding technology trust and adoption behaviour in Nigeria as well as significant insight on areas where policy makers and mobile banking vendors can focus strategies engineered to improve trust in mobile banking and increase user adoption of their technology