The F@ Framework of Designing Awareness Mechanisms in Instant Messaging

This paper presents our research on awareness support in Instant Messaging (IM). The paper starts with a brief overview of empirical study of IM, using an online survey and face-to-face interviews to identify user needs for awareness support. The study identified a need for supporting four aspects of awareness, awareness of multiple concurrent conversations, conversational awareness, presence awareness of a group conversation, and visibility of moment-to-moment listeners and viewers. Based on the empirical study and existing research on awareness, we have developed the F@ (read as fat) framework of awareness. F@ comprises of the abstract level and the concrete level. The former includes an in-depth description of various awareness aspects in IM, whilst the latter utilises temporal logic to formalise fundamental time-related awareness aspects. F@ helps developers gain a better understanding of awareness and thereby design usable mechanisms to support awareness. Applying F@, we have designed several mechanisms to support various aspect of awareness in IM

Mobile support in CSCW applications and groupware development frameworks

Computer Supported Cooperative Work (CSCW) is an established subset of the field of Human Computer Interaction that deals with the how people use computing technology to enhance group interaction and collaboration. Mobile CSCW has emerged as a result of the progression from personal desktop computing to the mobile device platforms that are ubiquitous today. CSCW aims to not only connect people and facilitate communication through using computers; it aims to provide conceptual models coupled with technology to manage, mediate, and assist collaborative processes. Mobile CSCW research looks to fulfil these aims through the adoption of mobile technology and consideration for the mobile user. Facilitating collaboration using mobile devices brings new challenges. Some of these challenges are inherent to the nature of the device hardware, while others focus on the understanding of how to engineer software to maximize effectiveness for the end-users. This paper reviews seminal and state-of-the-art cooperative software applications and development frameworks, and their support for mobile devices

Detecting and Mitigating Denial-of-Service Attacks on Voice over IP Networks

Voice over IP (VoIP) is more susceptible to Denial of Service attacks than traditional data traffic, due to the former's low tolerance to delay and jitter. We describe the design of our VoIP Vulnerability Assessment Tool (VVAT) with which we demonstrate vulnerabilities to DoS attacks inherent in many of the popular VoIP applications available today. In our threat model we assume an adversary who is not a network administrator, nor has direct control of the channel and key VoIP elements. His aim is to degrade his victim's QoS without giving away his presence by making his attack look like a normal network degradation. Even black-boxed, applications like Skype that use proprietary protocols show poor performance under specially crafted DoS attacks to its media stream. Finally we show how securing Skype relays not only preserves many of its useful features such as seamless traversal of firewalls but also protects its users from DoS attacks such as recording of conversations and disruption of voice quality. We also present our experiences using virtualization to protect VoIP applications from 'insider attacks'. Our contribution is two fold we: 1) Outline a threat model for VoIP, incorporating our attack models in an open-source network simulator/emulator allowing VoIP vendors to check their software for vulnerabilities in a controlled environment before releasing it. 2) We present two promising approaches for protecting the confidentiality, availability and authentication of VoIP Services

THE INFLUENCE OF SOCIAL PRESENCE ON USER-TO-USER SUPPORT PROCEDURES

More and more companies allow users to bring their own IT devices to the workplace. As a result, an increased heterogeneity of hard- and software makes it challenging to deliver central IT support. Therefore, employees might increasingly rely on the help of their colleagus. In such a user-to-user support scenario, traditional communication media such as text chat and telephone are used. In this context, we set out to investigate the effects of social presence, i.e. the feeling of human warmth, in a laboratory experiment. While this feeling of human contact is assumed to be important in an increasingly digitized world, our findings could not confirm this hypothesis. In contrast to the media richness theory, our study shows that audio compared to text chat has no impact on social presence and no subsequnt effect on trust. However, we could confirm the relationship of social presence on enjoyment and show that trust leads facilitates information gathering. Our findings may be limited du to the use of an answer script of the human support playing a colleagu as counterpart for the participants. We relate our shortcomings to theory and provide potential avenus for future experimental studies on user-to-user support

Collaboration in the Semantic Grid: a Basis for e-Learning

The CoAKTinG project aims to advance the state of the art in collaborative mediated spaces for the Semantic Grid. This paper presents an overview of the hypertext and knowledge based tools which have been deployed to augment existing collaborative environments, and the ontology which is used to exchange structure, promote enhanced process tracking, and aid navigation of resources before, after, and while a collaboration occurs. While the primary focus of the project has been supporting e-Science, this paper also explores the similarities and application of CoAKTinG technologies as part of a human-centred design approach to e-Learning

Conducting Online Focus Groups - Practical Advice for Information Systems Researchers

Video-based online focus groups (OFGs) present an emerging opportunity for Information Systems (IS) researchers to circumvent spatial and temporal constraints in collecting rich data. They enable researchers to overcome interpersonal and operational challenges arising from face-to-face (F2F) focus groups (FGs) by allowing participants, who are located anywhere in the world, to share their personal experiences from behind their screens. However, the realization of the full potential of OFGs for IS research is currently hampered by challenges and uncertainty over best practices when conducting such FGs. Consequently, we offer a detailed account of our own experiences with seven OFGs in the context of digital platforms. In supplementing our own experiences with those of others reported in extant literature on (online) FGs in and beyond the IS discipline, we (a) arrive at hurdles inherent to the OFG method, (b) derive lessons learned from our own experience with OFGs, and (c) prescribe actionable advice to researchers who are interested in conducting OFGs in the future

Pro-active Meeting Assistants: Attention Please!

This paper gives an overview of pro-active meeting assistants, what they are and when they can be useful. We explain how to develop such assistants with respect to requirement definitions and elaborate on a set of Wizard of Oz experiments, aiming to find out in which form a meeting assistant should operate to be accepted by participants and whether the meeting effectiveness and efficiency can be improved by an assistant at all. This paper gives an overview of pro-active meeting assistants, what they are and when they can be useful. We explain how to develop such assistants with respect to requirement definitions and elaborate on a set of Wizard of Oz experiments, aiming to find out in which form a meeting assistant should operate to be accepted by participants and whether the meeting effectiveness and efficiency can be improved by an assistant at all