Model and management indicators in industrial omnichannel (B2B)

The COVID-19 pandemic has driven increases in the provision of services through digital channels, even by more traditional companies. An Omnichannel model of service provision poses new management challenges for companies. This research reviews the literature on Omnichannel Management by companies whose clients are other companies (B2B) and classifies the different areas of research to date. The principal finding is that, despite considerable academic interest in Omnichannel management, there have been few studies of Omnichannel in the B2B field. This emphasizes a significant research gap to address. We have also outlined the Research Agenda to highlight future lines of research

DEVELOPMENT OF A MULTI-DIMENSIONAL MATRIX FOR SUPPLY CHAIN MANAGEMENT

With the rise of globalisation, more of the world’s cargo depends on sea transportation, spanning countries and continents, increasing the complexity of Supply Chain (SC) operations. Multinational companies and SMEs have faced various challenges adapting to the changing environment. This research explores these complexities and aims to identify the most suitable SC and logistics strategy that companies can incorporate into their business framework. In achieving this, a Multi-Dimensional Matrix (MDM) is developed, firstly by analysing the development of SC and logistics strategies throughout time and dividing them into seven eras. The five earliest eras describe the emergence and development of SCs, while the last two eras (six and seven), establish the literature for the MDM, which is tested for its capability to diagnose and recommend suitable strategies for companies. A conceptual framework for an interactive web-based MDM is designed to illustrate the development of the model and its capability to allow companies to insert their own variables, creating a tailored MDM unique to their company. The MDM incorporates most characteristics of the SC, allocating them into a matrix which has four quarters (Agile, Lean, Leagile and Basic SC). The data collection consists of mixed-methods (quantitative and qualitative) approaches. The qualitative approach is Fuzzy Delphi, where statements are based on the literature, and the experts’ responses are analysed using statistical quantitative methods. The consensus from the Fuzzy Delphi are translated into (If-Then) fuzzy rules, then written as JavaScript and HTML, providing the MDM’s interactive capability. The testing is conducted through semi-structured interviews with a UK-based, global car manufacturer Jaguar Land Rover. The results indicate the usefulness of a diagnostic MDM tool able to recommend a suitable SC and logistics strategies, while allowing companies to choose, tailor and amend options according to their specific requirements; thus allowing companies to analyse and further understand their SC and logistics framework.Saudi Arabian Cultural Bureau in Londo

Network Analysis, Creative System Modelling and Decision Support: The NetSyMoD Approach

This paper presents the NetSyMoD approach – where NetSyMod stands for Network Analysis – Creative System Modelling – Decision Support. It represents the outcome of several years of research at FEEM in the field of natural resources management, environmental evaluation and decision-making, within the Natural Resources Management Research Programme. NetSyMoD is a flexible and comprehensive methodological framework, which uses a suite of support tools, aimed at facilitating the involvement of stakeholders or experts in decision-making processes. The main phases envisaged for the process are: (i) the identification of relevant actors, (ii) the analysis of social networks, (iii) the creative system modelling and modelling of the reality being considered (i.e. the local socio-economic and environmental system), and (iv) the analysis of alternative options available for the management of the specific case (e.g. alternative projects, plans, strategies). The strategies for participation are necessarily context-dependent, and thus not all the NetSyMod phases may be needed in every application. Furthermore, the practical solutions for their implementation may significantly differ from one case to another, depending not only on the context, but also on the available resources (human and financial). The various applications of NetSyMoD have nonetheless in common the same approach for problem analysis and communication within a group of actors, based upon the use of creative thinking techniques, the formalisation of human-environment relationships through the DPSIR framework, and the use of multi-criteria analysis through the mDSS software.Social Network, Integrated Analysis, Participatory Modelling, Decision Support

INTERVAL TYPE-2 FUZZY MODEL FOR CUSTOMER COMPLAINT HANDLING

Complaint management system (CMS) has become increasingly important for organizations, businesses, and government in Malaysia. The interaction between customers and business provider based on complaints which referring to perceptions and wording involves uncertainties and not an easy task in complaint handling process to rank the complaint

Intelligent Decision Support System for Energy Management in Demand Response Programs and Residential and Industrial Sectors of the Smart Grid

This PhD thesis addresses the complexity of the energy efficiency control problem in residential and industrial customers of Smart electrical Grid, and examines the main factors that affect energy demand, and proposes an intelligent decision support system for applications of demand response. A multi criteria decision making algorithm is combined with a combinatorial optimization technique to assist energy managers to decide whether to participate in demand response programs or obtain energy from distributed energy resources

Selection process of auto-ID technology in warehouse management: A Delphi study

This thesis was submitted for the degree of Doctor of philosophy and awarded by Brunel UniversityIn a supply chain, a warehouse is a crucial component for linking all chain parties. Automatic identification and data capture (auto-ID) technology, e.g. RFID and barcodes are among the essential technologies in the 21st century knowledge-based economy. Selecting an auto-ID technology is a long term investment and it contributes to improving operational efficiency, achieving cost savings and creating opportunities for higher revenues. The interest in auto-ID research for warehouse management is rather stagnant and relatively small in comparison to other research domains such as transport, logistics and supply chain. However, although there are some previous studies that explored factors for the auto-ID selection decision in a warehouse environment, those factors (e.g., operational factors) have been examined separately and researchers have paid no attention to all key factors that may potentially affect this decision. In fact, yet there is no comprehensive framework in the literature that comprehensively investigates the critical factors influencing the auto-ID selection decision and how the factors should be combined to produce a successful auto-ID selection process in warehouse management. Therefore, the main aim of this research is to investigate empirically the auto-ID technology-selection process and to determine the key factors that influence decision makers when selecting auto-ID technology in the warehouse environment. This research is preceded by a comprehensive and systematic review of the relevant literature to identify the set of factors that may affect the technology selection decision. The Technology-Organisation-Environment (TOE) framework has been used as lens to categorise the identified factors (Tornatzky & Fleischer, 1990). Data were collected by conducting first a modified (mixed-method) two-round Delphi study with a worldwide panel of experts (107) including academics, industry practitioners and consultants in auto-ID technologies. The results of the Delphi study were then verified via follow-up interviews, both face-to-face and telephone, carried out with 19 experts across the world. This research in nature is positivist, exploratory/descriptive, deductive/inductive and quantitative/qualitative. The quantitative data were analysed using the statistical package for social sciences, SPSS V.18, while the qualitative data of the Delphi study and the interviews were analysed manually using quantitative content analysis approach and thematic content analysis approach respectively. The findings of this research are reported on the motivations/reasons of warehouses in seeking to use auto-ID technologies, the challenges in making an auto-ID decision, the recommendations to address the challenges, the key steps that should be followed in making auto-ID selection decision, the key factors and their relative importance that influence auto-ID selection decision in a warehouse. The results of the Delphi study show that the six major factors affecting the auto-ID selection decision in warehouse management are: organisational, operational, structural, resources, external environmental and technological factors (in decreasing order of importance). In addition, 54 key sub-factors have been identified from the list of each of the major factors and ranked in decreasing order of the importance mean scores. However, the importance of these factors depends on the objectives and strategic motivations of warehouse; size of warehouse; type of business; nature of business environment; sectors; market types; products and countries. Based on the Delphi study and the interviews findings, a comprehensive multi-stage framework for auto-ID technology selection process has been developed. This research indicates that the selection process is complex and needs support and closer collaboration from all participants involved in the process such as the IT team, top management, warehouse manager, functional managers, experts, stockholders and vendors. Moreover, warehouse managers should have this process for collaboration before adopting the technology in order to reduce the high risks involved and achieve successful implementation. This research makes several contributions for both academic and practitioners with auto-ID selection in a warehouse environment. Academically, it provides a holistic multi-stage framework that explains the critical issues within the decision making process of auto-ID technology in warehouse management. Moreover, it contributes to the body of auto-ID and warehouse management literature by synthesising the literature on key dimensions of auto-ID (RFID/barcode) selection decision in the warehouse field. This research also provides a theoretical basis upon which future research on auto-ID selection and implementation can be built. Practically, the findings provide valuable insights for warehouse managers and executives associated with auto-ID selection and advance their understanding of the issues involved in the technology selection process that need to be considered.Damascus University, Syria and The British Council, Mancheste

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Future visioning system for designing and developing new product concepts in the consumer electronics industries

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis discusses development of a future visioning system model that can be adopted to create new product concepts for consumer electronics companies operating in a highly competitive business environment. The research work investigates consumer electronic product companies and their market environment to identify problematic issues and indicates that a proactive new product strategy which opens new markets through developing concept-led products is a strategic priority, thus the concept development stage in new product development process is in need of improvement. An evaluation of existing concept development tools for the purpose of proactive product strategy is presented and concludes that future visioning procedure is the most appropriate tool. To develop a future visioning system model as a concept development tool, the theoretical future visioning system models are analysed and mapped to extract essential structure and contents of future visioning procedure. The consequent future visioning system model is then revised according to the findings and suggestions from the field research work which investigated four major consumer electronics product companies in practice. The findings also validates the necessity of adopting a proactive product strategy and evaluates acceptability of the future visioning system model for practical use. The final future visioning system model is defined after the opinions of the design managers are considered and applied. The major suggestions from the research findings are: (1) Executing proactive product strategy can be a valuable strategic tool (2) A new process is necessary for the companies to create one-step-ahead product (3) Future visioning system is recommended as an advanced approach that creates new product concept. (4) Future visioning system model should consist of eight stages: project initiation, environmental scanning, future visioning, generating product concepts, scenario planning, concept testing, concept visualisation, and finalized concepts. (5) Product concepts can be generated from future vision by applying backcasting. (6) Scenario planning should be used in the future visioning system model as a concept testing tool providing objective validating criteria. (7) Executing a future visioning system model creates new roles for the designer such as information integrator, process moderator, and futurist

A Review of Resonant Converter Control Techniques and The Performances

paper first discusses each control technique and then gives experimental results and/or performance to highlights their merits. The resonant converter used as a case study is not specified to just single topology instead it used few topologies such as series-parallel resonant converter (SPRC), LCC resonant converter and parallel resonant converter (PRC). On the other hand, the control techniques presented in this paper are self-sustained phase shift modulation (SSPSM) control, self-oscillating power factor control, magnetic control and the H-∞ robust control technique