Now and then: Co-designing systems smart enough for the future

What happens when a diverse group of community stakeholders collaborate to design systems change aimed at shifting legacy health and social systems toward becoming people-powered supports that learn and adapt? This presentation uses the case example of the Northwest Toronto Service Collaborative, a cross-sectoral partnership between service providers, youth, and families to implement systems change aimed at improving the appropriateness of supports for children and youth with mental health and addictions needs in Northwest Toronto. Grounded in this example, presenters will explore the emerging practices of co-design at a systems-level, creating cross-sectoral design communities, designing systems with adaptive capacity, and moving beyond sustainability toward emergence

The New NASA Approach to Reliability and Maintainability

In 2017, after 20 years, NASA issued a major revision of its reliability and maintainability (R&M) policy, NASA-STD- 8729.1A. Formerly NASA required certain specific R&M activities during each succeeding phase of project development. Now NASA requires a project to start by including the initial development of R&M requirements and the devising of strategies to implement and verify them. Rather than resolving all the requirements first and then designing the system, as has been usual in systems design, the design process now is to work top down by layers. It begins by first identifying the top level requirements and suggesting top level design strategies for those, then making these higher strategies the basis for a lower level set of requirements, and so on down to the lowest components. This approach is intended to ensure that R&M is designed in from the beginning rather than added later with difficulty to a completed design concept. The new R&M standard uses an innovative and effective top-down system design approach intended to effectively implement R&M

Moving to E-CRM in Arab world to increase profit, AqsaCRM a case study of Building an Arabic E-CRM

There is hundreds of software that implement CRM methodology, but there are no Arabic complete solutions till now except a few products for big companies like Microsoft, so it is a big challenge to Arab world to benefit form CRM concept and implement theirs software to benefit from it. This paper aimed to discuss the difference between traditional marketing 4Ps and the new generation of marketing 4Cs, and then to explain what does CRM mean, its definition, features, and how to implement E-CRM success fully, how CRM increase profit to companies using it. A Case study will be presented about designing and implementing an Arabic ECRM, we have developed the necessary database schema and structure to support a web-based CRM system and front-end portal for both the clients and employees to access, input, and transfer information.CRM, informatics, marketing

Miniaturized, Portable Sensors Monitor Metabolic Health

In order to measure astronauts' metabolic rates in space, Glenn Research Center partnered with Case Western University and the Cleveland Clinic to develop the Portable Unit for Metabolic Analysis (PUMA). Cleveland-based Orbital Research licensed and then modified PUMA to help the US Navy assess pilot oxygen problems and is now designing a device that can be used in hospitals