A multilingual neural coaching model with enhanced long-term dialogue structure

In this work we develop a fully data-driven conversational agent capable of carrying out motivational coach- ing sessions in Spanish, French, Norwegian, and English. Unlike the majority of coaching, and in general well-being related conversational agents that can be found in the literature, ours is not designed by hand- crafted rules. Instead, we directly model the coaching strategy of professionals with end users. To this end, we gather a set of virtual coaching sessions through a Wizard of Oz platform, and apply state of the art Natural Language Processing techniques. We employ a transfer learning approach, pretraining GPT2 neural language models and fine-tuning them on our corpus. However, since these only take as input a local dialogue history, a simple fine-tuning procedure is not capable of modeling the long-term dialogue strategies that appear in coaching sessions. To alleviate this issue, we first propose to learn dialogue phase and scenario embeddings in the fine-tuning stage. These indicate to the model at which part of the dialogue it is and which kind of coaching session it is carrying out. Second, we develop a global deep learning system which controls the long-term structure of the dialogue. We also show that this global module can be used to visualize and interpret the decisions taken by the the conversational agent, and that the learnt representations are comparable to dialogue acts. Automatic and human evaluation show that our proposals serve to improve the baseline models. Finally, interaction experiments with coaching experts indicate that the system is usable and gives rise to positive emotions in Spanish, French and English, while the results in Norwegian point out that there is still work to be done in fully data driven approaches with very low resource languages.This work has been partially funded by the Basque Government under grant PRE_2017_1_0357 and by the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 769872

Towards a multimedia knowledge-based agent with social competence and human interaction capabilities

We present work in progress on an intelligent embodied conversation agent in the basic care and healthcare domain. In contrast to most of the existing agents, the presented agent is aimed to have linguistic cultural, social and emotional competence needed to interact with elderly and migrants. It is composed of an ontology-based and reasoning-driven dialogue manager, multimodal communication analysis and generation modules and a search engine for the retrieval of multimedia background content from the web needed for conducting a conversation on a given topic.The presented work is funded by the European Commission under the contract number H2020-645012-RIA

Artificial Intelligence Agents and Knowledge Acquisition in Health Information System

This research work highlights the need for AI-powered applications and their usages for theoptimization of information flow processes in the medical sector, from the perspective of howAI-agents can impact human-machine interaction (HCI) for acquiring relevant and necessaryinformation in emergency department (ED). This study investigates how AI-agents can be applied to manage situations of patient related unexpected experiences, such as long waiting times,overcrowding issues, and high number of patients leaving without being diagnosed. For knowledge acquisition, we incorporated modelling workshop techniques for gathering domain information from the domain experts in the context of emergency department in Karolinska Hospi-tal, Solna, Stockholm, Sweden, and for designing the AI-agent utilizing NLP techniques. We dis-cuss how the proposed solution can be used as an assistant to healthcare practitioners and workers to improve medical assistance in various medical procedures to increase flow and to reduce workloads and anxiety levels. The implementation part of this work is based on the natural language processing (NLP) techniques that help to develop the intelligent behavior for information acquisition and itsretriev-al in a natural way to support patients/relatives’ communication with the healthcare organization efficiently and in a natural way

The dawn of the human-machine era: a forecast of new and emerging language technologies

New language technologies are coming, thanks to the huge and competing private investment fuelling rapid progress; we can either understand and foresee their effects, or be taken by surprise and spend our time trying to catch up. This report scketches out some transformative new technologies that are likely to fundamentally change our use of language. Some of these may feel unrealistically futuristic or far-fetched, but a central purpose of this report - and the wider LITHME network - is to illustrate that these are mostly just the logical development and maturation of technologies currently in prototype. But will everyone benefit from all these shiny new gadgets? Throughout this report we emphasise a range of groups who will be disadvantaged and issues of inequality. Important issues of security and privacy will accompany new language technologies. A further caution is to re-emphasise the current limitations of AI. Looking ahead, we see many intriguing opportunities and new capabilities, but a range of other uncertainties and inequalities. New devices will enable new ways to talk, to translate, to remember, and to learn. But advances in technology will reproduce existing inequalities among those who cannot afford these devices, among the world's smaller languages, and especially for sign language. Debates over privacy and security will flare and crackle with every new immersive gadget. We will move together into this curious new world with a mix of excitement and apprehension - reacting, debating, sharing and disagreeing as we always do. Plug in, as the human-machine era dawn

Chinese Open Instruction Generalist: A Preliminary Release

Instruction tuning is widely recognized as a key technique for building generalist language models, which has attracted the attention of researchers and the public with the release of InstructGPT~\citep{ouyang2022training} and ChatGPT\footnote{\url{https://chat.openai.com/}}. Despite impressive progress in English-oriented large-scale language models (LLMs), it is still under-explored whether English-based foundation LLMs can perform similarly on multilingual tasks compared to English tasks with well-designed instruction tuning and how we can construct the corpora needed for the tuning. To remedy this gap, we propose the project as an attempt to create a Chinese instruction dataset by various methods adapted to the intrinsic characteristics of 4 sub-tasks. We collect around 200k Chinese instruction tuning samples, which have been manually checked to guarantee high quality. We also summarize the existing English and Chinese instruction corpora and briefly describe some potential applications of the newly constructed Chinese instruction corpora. The resulting \textbf{C}hinese \textbf{O}pen \textbf{I}nstruction \textbf{G}eneralist (\textbf{COIG}) corpora are available in Huggingface\footnote{\url{https://huggingface.co/datasets/BAAI/COIG}} and Github\footnote{\url{https://github.com/FlagOpen/FlagInstruct}}, and will be continuously updated

Dialogue Management and Language Generation for a Robust Conversational Virtual Coach: Validation and User Study

Designing human–machine interactive systems requires cooperation between different disciplines is required. In this work, we present a Dialogue Manager and a Language Generator that are the core modules of a Voice-based Spoken Dialogue System (SDS) capable of carrying out challenging, long and complex coaching conversations. We also develop an efficient integration procedure of the whole system that will act as an intelligent and robust Virtual Coach. The coaching task significantly differs from the classical applications of SDSs, resulting in a much higher degree of complexity and difficulty. The Virtual Coach has been successfully tested and validated in a user study with independent elderly, in three different countries with three different languages and cultures: Spain, France and Norway.The research presented in this paper has been conducted as part of the project EMPATHIC that has received funding from the European Union’s Horizon 2020 research and innovation programme under Grant No. 769872. Additionally, this work has been partially funded by projects BEWORD and AMIC-PC of the Minister of Science of Technology, under Grant Nos. PID2021-126061OB-C42 and PDC2021-120846-C43, respectively. Vázquez and López Zorrilla received a PhD scholarship from the Basque Government, with Grant Nos. PRE 2020 1 0274 and PRE 2017 1 0357, respectively

META-NET Strategic Research Agenda for Multilingual Europe 2020

In everyday communication, Europe’s citizens, business partners and politicians are inevitably confronted with language barriers. Language technology has the potential to overcome these barriers and to provide innovative interfaces to technologies and knowledge. This document presents a Strategic Research Agenda for Multilingual Europe 2020. The agenda was prepared by META-NET, a European Network of Excellence. META-NET consists of 60 research centres in 34 countries, who cooperate with stakeholders from economy, government agencies, research organisations, non-governmental organisations, language communities and European universities. META-NET’s vision is high-quality language technology for all European languages. “The research carried out in the area of language technology is of utmost importance for the consolidation of Portuguese as a language of global communication in the information society.” — Dr. Pedro Passos Coelho (Prime-Minister of Portugal) “It is imperative that language technologies for Slovene are developed systematically if we want Slovene to flourish also in the future digital world.” — Dr. Danilo Türk (President of the Republic of Slovenia) “For such small languages like Latvian keeping up with the ever increasing pace of time and technological development is crucial. The only way to ensure future existence of our language is to provide its users with equal opportunities as the users of larger languages enjoy. Therefore being on the forefront of modern technologies is our opportunity.” — Valdis Dombrovskis (Prime Minister of Latvia) “Europe’s inherent multilingualism and our scientific expertise are the perfect prerequisites for significantly advancing the challenge that language technology poses. META-NET opens up new opportunities for the development of ubiquitous multilingual technologies.” — Prof. Dr. Annette Schavan (German Minister of Education and Research