From piles to tiles: designing for overview and control in case handling systems

Poor overview and control of workload in electronic case handling systems is a potential health risk factor which affects the users. Case handling systems must therefore be designed to give the users a better overview and maximum control over their workload. In an earlier study, we developed a prototype interface for managing cases, based on the piles metaphor. This paper introduces a second prototype, which is designed to incorporate the findings of an evaluation of the piles metaphor prototype. In this second prototype cases are visualized as “tiles”, reflecting the number and complexity of the cases. This paper also describes some the results of the evaluation of the tiles prototype

Design and discrete event simulation of power and free handling systems

Effective manufacturing systems design and implementation has become increasingly critical, with the reduction in manufacturing product lead times, and the subsequent influence on engineering projects. Tools and methodologies that can assist the design team must be both manageable and efficient to be successful. Modelling, using analytical and mathematical models, or using computer assisted simulations, are used to accomplish design objectives. This thesis will review the use of analytical and discrete event computer simulation models, applied to the design of automated power and free handling systems, using actual case studies to create and support a practical approach to design and implementation of these types of systems. The IDEF process mapping approach is used to encompass these design tools and system requirements, to recommend a generic process methodology for power and free systems design. The case studies consisted of three actual installations within the Philips Components Ltd facility in Durham, a manufacturer of television tubes. Power and free conveyor systems at PCL have assumed increased functions from the standard conveyor systems, ranging from stock handling and buffering, to type sorting and flexible product routing. In order to meet the demands of this flexible manufacturing strategy, designing a system that can meet the production objectives is critical. Design process activities and engineering considerations for the three projects were reviewed and evaluated, to capture the generic methodologies necessary for future design success. Further, the studies were intended to identify both general and specific criteria for simulating power and free conveyor handling systems, and the ingredients necessary for successful discrete event simulation. The automated handling systems were used to prove certain aspects of building, using and analysing simulation models, in relation to their anticipated benefits, including an evaluation of the factors necessary to ensure their realisation. While there exists a multitude of designs for power and free conveyor systems based on user requirements and proprietary equipment technology, the principles of designing and implementing a system can remain generic. Although specific technology can influence detailed design, a common, consistent approach to design activities was a proven requirement In all cases. Additionally, it was observed that no one design tool was sufficient to ensure maximum system success. A combination of both analytical and simulation methods was necessary to adequately optimise the systems studied, given unique and varying project constraints. It followed that the level of application of the two approaches was directly dependent on the initial engineering project objectives, and the ability to accurately identify system requirements

Design of a baggage handling system

In a previous paper we have shown how the design of an object processing system can be reduced to a graph embedding problem. Now we apply the transformations found there to a particular system, namely a Baggage Handling System (BHS) of airports, focusing especially on the sorting processors area, as one of the main challenging points. By means of an historical case study, we demonstrate how the method can be successfully applied

Designing Redress: A Study About Grievances Against Public Bodies

How grievances against public bodies are resolved is important not only for the individuals concerned and the decision-makers complained about but also to the whole system of government. People need to have confidence that when things go wrong, they will be put right. There is a general public interest in that being done in accordance with constitutional principles and in ways that are effective and efficient. Over many years, a great variety of different ?mechanisms? for dealing with grievances have been created, ranging from internal complaints processes through to the work of external bodies (including ombudsmen, tribunals and courts). This project has focused on how mechanisms are designed. The study explores how different mechanisms can be thought of as relating to each other. It also looks at the various reasons why mechanisms have to be designed. Drawing on interviews with people involved in the design process and analysis of public information, a map of where the activity of designing redress has been created. Evaluating the ?administrative justice landscape?, two particular deficiencies emerge: there is no strong political or official leadership in relation to how mechanisms ought to be designed and the system is fragmented, with many different people, in various organisations all contributing to design activities. Might a toolkit of guiding principles for designing redress be one way of achieving a better design process and outcomes? A number of principles are proposed in this report, and the authors hope to engage stakeholders in a debate about how this might best be taken forward

Designing the venue logistics management operations for a World Exposition

World Expositions, due to their size and peculiar features, pose a number of logistics challenges. This paper aims at developing a design framework for the venue logistics management (VLM) operations to replenish food products to the event site, through a combination of qualitative and quantitative research approaches. First, an in-depth interview methodology, combined with the outcomes of a literature review, is adopted for defining the key variables for the tactical and operational set-up of the VLM system. Second, a quantitative approach is developed to define the necessary logistics resources. The framework is then applied to the case of Milan 2015 World Exposition. It is the first time that such a design framework for a World Exposition is presented: the originality of this research lies in the proposal of a systematic approach that adds to the experiential practices constituting the current body of knowledge on event logistics

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application

High Profile Systems Illustrating Contradistinctive Aspects of Systems Engineering

AbstractMany modern systems have a high degree of dependence on embedded software in order to perform their required functions. Some examples include transportation systems, hand-held devices, and medical equipment, among others. In designing their products, systems engineers typically take a top-down, process-oriented approach, decomposing a complex system into simpler, easier to manage, subsystems; the system requirements can then be allocated and flowed down as necessary to the appropriate subsystems. Software engineers take a more bottom-up, object-oriented approach, using simple building blocks to create a more complex system, and enhancing their existing blocks with new ones where necessary.In many cases, both techniques must be employed together in order to design a successful system. Although it may have been acceptable in the past for simpler systems to view software as a separate subsystem with a fixed set of requirements, greater complexity of modern systems requires a corresponding improvement in working methodology. With the software playing an increasingly pivotal role, systems engineers must become much more familiar with the architecture of the software than previously; Likewise, software engineers need a systems-level view to understand which aspects of the design could be volatile due to new stakeholders (bringing with them new requirements), technology upgrades, and the changing world in general.Systems whose success or failure play out in the public arena provide a rare opportunity to study the factors that contribute to their outcome. Using two such systems, the Denver International Airport baggage handling system and the Apple iPad, this paper will study some best practices that can lead to project success or failure, and show the importance of a rigorous capture and flow down to both hardware and software of the requirements that must be correct from the start, as well as of designing an architecture that can accommodate the inevitable changes to a system.Designing extensible systems with a tolerance for future changes is a key factor in modern complex systems. The baggage handling system failed in part because of a failure to appreciate the central role of software and an apparent lack of a suitable strategy for handling requirement changes. Methods for creating software which is resilient to change have been well studied; however what may be somewhat lacking even to the present day is a broader education of the existing body of knowledge, and how to integrate it with systems engineering methods.The iPad succeeded where many of its predecessors had failed by a successful application of traditional systems engineering techniques and correctly implementing the hardware elements. Coming from companies with experience in software development, the system extensibility was not an issue in this case. However, the designers of the earlier systems seemingly failed to understand the actual market needs, failed to develop a corresponding set of requirements to meet those needs, and failed to translate those requirements into an integrated hardware/software solution

Bounding the End-to-End Execution Time in Distributed Real-Time Systems: Arguing the case for Deterministic Networks in Lingua Franca

Designing and implementing distributed systems with real-time requirements quickly reveal the complexity of handling time and logic across multiple systems. As data traverse a network, it is subjected to variable delay due to interfering traffic and variable load on network components. This introduces an element of non-determinism in execution time for distributed algorithms, which translates into increased error logic and pessimistic worst-case estimates. Over the next few years, it is expected that Cyber-Physical Systems will see many new use cases, and the network connecting these will play an ever more important role. Combined with the onset of the fourth industrial revolution, IEEEs Time Sensitive Networking, IETFs Deterministic Networking, and 3GPPs Ultra Reliable Low Latency profile will play a vital role in realizing these systems. Coordination languages such as Lingua Franca can offer a substantial contribution to the design process and implementation of distributed systems such as Cyber-Phyiscal Systems, both through its model of computation which elevates time to a first-class citizen and with its support for distributed models. In this paper, we show that by introducing deterministic network channels with a fixed delay, the worst-case execution time is not increased whereas the variance in total execution time from start to finish is greatly reduced. For a coordination language such as LF, this means that we can analyze a system using much tighter delay bounds for network traffic, which in turn can yield better resource utilization.publishedVersio